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Experian’s trial membership is a trap because it cannot be easily canceled before further charges incur, according to a class action lawsuit.
Plaintiff Nada Tadic claims that she signed up for a 7-day trial membership with Experian and ConsumerInfo.com, to check her credit scores.
Tadic says she was unable to easily cancel her membership at the end of seven days, and was then charged a monthly rate.
She claims that the company intentionally makes it very difficult for customers to cancel their 7-day trial memberships to be able to charge them more money.
The Experian class action lawsuit alleges that information on the CreditCheckTotal.com website, run by Experian and ConsumerInfo.com, advertises to consumers that “when you order your $1 3-Bureau Credit Report and FICO Scores, you will begin your 7-day trial membership…If you don’t cancel your membership within the 7-day trial period, you will be billed $29.95 for each month that you continue to use your membership. You may cancel your trial membership anytime within the trial period without charge.”
The Experian trial period charges class action lawsuit alleges that the company intentionally makes it very difficult for customers to cancel trial memberships.
Tadic claims that though the company makes it easy for customers to sign up for memberships on the website, the only way customers can cancel a membership is by calling a customer service line.
The Experian class action lawsuit states that when Tadic tried to cancel her membership over the phone during the 7-day trial period, she was put on hold indefinitely.
Allegedly, wait times for the customer service line are prohibitively long, making it almost impossible for customers to cancel their membership.
The Experian membership class action lawsuit claims that many customers had similar experiences, citing numerous online reviews that spoke of very long wait times, the inconvenience of the cancelation procedure, and the feeling that the company intentionally was deceptive to consumers.
Allegedly, many consumers were put on hold indefinitely. If they were given an estimate for the length of time that the hold would last, they were reportedly told that it could be anywhere between one and seven hours.
According to the Experian class action lawsuit, “ultimately, the consumers held on the line and were never able to speak to somebody to cancel the membership.”
In a few cases when consumers were able to speak to a customer service representative to request that their membership be canceled, consumers claim that a representative promised to cancel their membership but never did, causing them to continue to incur fees.
Tadic says the company severely inconveniences customers intentionally and knowingly scams consumers out of money that they would not have otherwise spent with the company.
She claims that their “chosen business model yields predictable results by encouraging and rewarding deceptive and other unlawful conduct.”
The Experian class action says Experian and ConsumerInfo.com engage in consumer fraud, deceptive sales practices, breach of contract, negligent misrepresentation, fraudulent inducement, and unjust enrichment.
Tadic is represented by James F. McDonough III, Travis E. Lynch, W. Lewis Garrison, Chris B. Hood, and Jonathan R. Miller of Heninger Garrison Davis LLC.
The Experian Trial Period Charges Class Action Lawsuit is Nada Tadic v. Experian Information Solutions Inc., et al., Case 1:18-mi-99999-UNA, in the U.S. District Court for the Northern District of Georgia, Atlanta Division.
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180 thoughts onExperian Class Action Lawsuit Says 7-Day Trial Membership is a Trap
This happened to me as well. Please add me to the list of the scammed.
I’m going through it now and can’t find out how to cancel my subscription to it. So please add me to the lawsuit
Seeking a LAW FIRM LICENSED IN MARYLAND!
I now need an Attorney to help end this madness. Not only did I A.)
Never sign up for this
$21.15/ MONTH.
“Experian* credit Report (service members Civil relief act).
(Please contact!)..,
So take the above $21.15/ month but ADD THE SAME TYPE COMPANY @ $39.90/ month to injury!
My total monthly loss is …
My Annual is…
My husband is battling for his life as he’s been diagnosed with a terminal illness so I CAN NOT CONTINUE TO WASTE ANY TIME I SHOULD BE SPENDING WITH MY HUSBAND WHILE HES HERE CALLING & EMAILING AND FIGHTING TO END THIS! O WAS TOLD IN CLEAR LANGUAGE THAT TELLING DISCOVER TO STOP THE CHARGE WOULD DESTROY MY CREDIT, Im FINISHED FIGHTING TO END THIS MYSELF SO ANY MARYLAND FIRM OR FIRM WITH TGE ABILITY TO FIGHT THIS IN THE STATE OF MD PLEASE CONTACT ME ASAP!
I’m being charged another exact type Experian Credit “3score Company” &
“CRSCR.com” see Rip-off reports for. They have been called emails sent but monthly, Yep still…
*** CSRCR.Com at $39.99/ month & Experian Credit Report 479–343-6237 CA-****
As it appears on my DISCOVER statement is somethingAshley I NEVER ORDERED AND DO NOT WANT, CAN NOT AFFORD & NEED I NEED AN ATTORNEY LICENSED TO PRACTICE IN THE STATE OF MARYLAND TO END THIS! AN ATTORNEY IN MARYLAND TO HELP ME END THIS, FIBD OUT WHO SIGNED ME UP & what that company’s liabilities are and I can’t continue this myself. My husband was diagnosed with a grave illness and we not only need every penny to fight it but I deserve my money back for a product I’ve never used! Please contact me!
Same here for the last 4 years a company has been charging and attempting to charge me on the same day every month and they switch up names even but how I know it’s them because there Name with have something to do with a credit score and it’s the exact same day and amount trying to be charged every month
WHEN i TRIED TO Cancel my trial membership the person I was talking to said I did not have a membership so I did not worry about being charged the paid membership. But I should have worried. I was charged for the next month but
I didn’t find out until I had been charged for 2 months. So when I asked to cancel my membership they gave me a credit for the prior month but the following month I was charged again. And it is impossible to talk to anyone to get help. Some things are hard to explain through an email–I needed to talk to a person; besides some people don’t have a computer and can’t respond via email. How can these people keep getting away with treating customers this way. I’m totally in. Tell me what I need to do.
Did you ever get help?! This is ongoing with me and since I use CASHAPP- they are not helpful they are saying to call the merchant and when I do they say this!!!^^^
Help!
This happento me to i still have the emails from them
This happened to me to! How can I be added?
I can not believe that Experian has been allowed to scam it’s subscribers like this. The Site says that you can unsubscribe at at any time , but that it is a complete lie. It’s a money trap scam.
Yes!! Me too, please add me!
This happened to me too!
Me as well add me
Please add me. This happen to me.
nikkettiabraziel@yahoo.com
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