The state of California has some of the most rigorous privacy laws in the country, and the state is committed to protecting the privacy of its citizens. In fact, California’s constitution even considers privacy to be an inalienable right, and numerous laws have been passed since the constitution was written that reinforce this belief.

However, with changing technology, new challenges to maintaining individual privacy have arisen. California has attempted to adapt to changing technologies and protect privacy by regulating how and when people can be recorded.

As part of these privacy laws, California laws dictate that no phone call may be recorded unless all parties in the phone call are informed that the call will be recorded and give their consent to have the call recorded–a policy that JBL customer service is suspected of violating.

Invasion of Privacy Protection

If you received a call from a business that was recorded but you were not informed in advance of that recording, that business may have violated the California Invasion of Privacy Act (CIPA). Per the California Invasion of Privacy Act, a person who was recorded via phone call without their consent may be entitled to receive up to $5,000 for each violation of the act, or up to three times the amount of the damages suffered.

In many cases, businesses record calls for employee training purposes, or to improve customer service. Many businesses will have a prerecorded message play at the top of each customer service call that notifies consumers that they are being recorded. In these cases, a customer remaining on the line after they have been notified implies consent to being recorded.

Companies who may have violated individuals’ rights by recording calls in California without alerting customers include:

• American Airlines: Lost Baggage, Cancelled Flight, Emergency Information Numbers
• Cannondale Bicycle Corporation
• Czech Airlines
• Dermalogica
• Fisher & Paykel
• Harman Audio
• Hunter Boots
• JBL Audio
• Malaysia Airlines
• Romano’s Macaroni Grill
• Tupperware

Lawyers are now looking for people who participated in calls with JBL customer service that may have been surreptitiously recorded. This JBL call recording lawsuit investigation is looking for consumers who received calls from JBL Audio and other companies, and who may have had their calls recorded without their consent.

If you received calls from JBL or another company and had your calls recorded but were not notified in advance that the call would be recorded, or if you received a call from a company and were not notified that the call would be recorded, you may have a legal claim. Participating in a customer service call recording lawsuit investigation could help hold companies responsible for CIPA violations and may help protect many people’s privacy in the future.