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Angry homeowners have filed a class action lawsuit against CitiMortgage, Inc. alleging the mortgage-and-loan company not only failed to deliver on its promises of providing borrowers with reduced loan payments, but also “financially devastated” them.
According to the class action lawsuit, CitiMortgage told homeowners that it could help them reduce loan payments by putting them in a trial mortgage modification program, based on the company’s participation in the U.S. Treasury Department’s Home Affordable Modification Program (HAMP), that would become permanent if the homeowner made reduced payments during the three-month trial period. However, even though homeowners made the monthly reduced payments that CitiMortgage asked them to make, and complied with the company’s requests for various documents in a timely manner, CitiMortgage allegedly denied homeowners permanent modification plans. This put some homeowners in even bigger financial hardship than when they entered the trial modification, despite doing everything CitiMortgage requested of them.
“Consumers that were rejected from permanent modification plans through no fault of their own should find themselves in no worse position than they entered it. Instead, [CitiMortgage’s] failure to honor its agreements and its misrepresentations and omissions about a program enacted to help homeowners reduce their payments and keep their homes have left Plaintiffs and Class Members financially devastated,” the lawsuit says.
The CitiMortgage class action lawsuit is brought on behalf of all persons in the United States whose loans have been serviced by CitiMortgage and who, since April 13, 2009 through the resolution of litigation, have complied with their obligation under a trial loan modification program and have not received a permanent modification pursuant to the loan modification agreement and have been harmed because of it.
The lawsuit is seeking, among other things, class certification, restitution and actual damages for injuries suffered by class members. A copy of the CitiMortgage Class Action Lawsuit can be read here.
Updated September 17th, 2010
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271 thoughts onCitiMortgage Loan Modification Class Action
Same story different person. We have been dealing with Citi for Home Ownership Preservation for about 10 months. we were trying to be proactive so that we would not get into problems and are just trying to get a interest rate reduction. things never get processed in time they always need the same or different paper work again. Plus the only thing that they have move fast on was to pay property taxes and insurance, which I was paying before. Ask Citi why they did this without a new contract in place, they said it was standard practice and that the loan modification would be done in 30 anyway and then it would be rolled into the loan. Now the only thing that has been accomplished is that my Escrow shortage gets bigger every month and they are. I have had 5 different “Loan Specialist” now and no one is able to get anything done. They are just slowly trying to bleed us to death and then take the house.
HELP, Were and Who is running the Class action law suit and where do I sign up
they crushed me and my family financially and our mental state ..the kids hopes dreams and my marriage as well as my family !! gone ALL . they never would work with me or my family !! help please !!!
we have for years doing paper work not ever getting the same person finally got something handled after pain staking tries they only modified our loan 100.00 a month but went up over 10 years on the loan we are on ss income and only ask for the help they (citibank) received but added so many other fees and attorney fees that who knows what is what have been hurt with theyre control of all ..help us please!!!
Citi Mortgage has put me through the same B.S. Re filing time and time again. Needing documents within days, saying they didnt recieve documents. Sending our $2800 check back saying we were 4 day too late and our home is now in foreclosure unless we could come up with 6 thousand some odd dollars. They dont care that we are stuggling to provide for our families, they are greedy pigs. I would like to join this class action lawsuit, and I hope they get whats coming to them.
My story mirrors everyone I’ve read. I was working fulltime when the nightmare began and actually had to have a friend assist me during the day because I couldn’t sit on hold for 30, 40 minutes and longer. I jumped around like a puppet, doing everything they asked. I have divorce orders giving me the house, I was approved for financing by another company but citi wouldn’t cooperate. I paid money that wasn’t applied, contacted them over and over about removing the ex from the information, faxed, e-mailed and even did the Dodd paperwork. Citi told me “he (ex) sounded like a nice man, I’m sure he’ll help you” – I have an order of protection from this “nice man”. When citi sold my house they locked me out while I was at work, much before the minimum 30 days that the sheriff’s paperwork indicated I had. My kids watched in horror as their things, furniture, etc was loaded into a u-haul and taken away. The bank bought the house back at over a 30K difference and tried to say that is the taxes, etc I owed (all their add-ons), but the 1099 they sent me doesn’t match the numbers on the “sales” paperwork, I’M ENTITLED TO THE OVERBID as is everyone else they did it to, but seems the County I live in may have also gained from my loss. Overbid money is given to the County the sale took place in. WE ALL DESERVE OUR HOMES AND OUR MONEY.
Got sent a wonderful letter saying that I qualified for a new load mod program. Saving me $50 a month. It was just a simply lowering of interest rate ( so I thought ). I filled out the application and within a day receive all the paper work.
I go over the paper work and the new loan modification is for $11,000 more than what I currently owe. Making the monthly payments higher than I am already paying ( clearly). I have took a 70g loan out 9 years ago. I have never missed a payment. Now my interest rate modification turns out to be something more than what I expected and so I call…
Citi says ” oh dont worry about those numbers they are just estimates and have nothing to do with the true loan at the time of closing, just sign and send as soon as possible.”
I then took it upon myself to read them back the information in the paper work THEY sent me, and it clearly states that by me signing the paper work and sending it back to them I am agreeing to the numbers.
She continues no that is not the case with the GFE ( good faith estimate). I then ask why the number cant be correct, or even close to being correct.
After 5 times calling back within 2 days I was told the say BS over and over. Dont worry about the number just hurry up sign and send. I loved letting them frustrate me until the point I was recorded a conversation and went APE on them.
I finally reach a male at citimortgage and figured he could handle what I was about to dish out. HE WAS LITTERALLY SHAKING, once I told him how furious I was. I told him that I felt I was being scammed and that after numberous attempts to fix the numbers on my load mod that each time I was told to just sign and send.
He finally says he was figure it out and call me back later.
I get a call from citimortgage at 6 pm my time. I answer and its a lady and so I thought it was going to be about fixing CitiMortgage’s mistakes.
NOPE , this lady actually asked me if I had a minute so she can help me go over the paper work so she could help me hurry up and sign and send. I thought to myself CITI ARE YOU FRIKIN TRYING TO KILL ME.
I told her how the hell would citi have her call me when I have called 5 times already to complain and get my loan properly modified. She said there was no record of my complaints and that she would help….lol
I am now on here and honestly afraid to even attempt modifying my load. If I would have signed those papers it would have been one step closer to hell. I have a mental condition as it is. I think that the world should be at the least considerate, honest, and respectful.All American businesses should follow that way of life. But … That is not how America works.
Each time ( of the 5 or 6 times I spoke to a citi employee) I was told different things when referring to what they were seeing on there computer and what the truth was. I asked one of the ladies how it is possible that there isnt just one file/case for me and if there is how come no one sees it the same?
SHE HUNG UP…SHE WAS CLEARLY A HUMAN ROBOT WORKING FOR THE DEVIL of CITI MORTGAGE!!!!!
Pay attention America:
The government bails out the bank with our money and then the banks take our homes. Kind of sounds like we are getting backed into a corner and being prepared for slavery!
Why cant we make up numbers?
How come people cant just take our homes from the bank?
Oh because we gave all the power to the government! The government is supposed to serve and protect us, because we pay them taxes. In reality they protect the business because once you are stuck or scammed, helping you, the victims will not help their economy at the present moment.
Makes me wonder!
@ #27’s comment, “I fought with Citi, I paid them “trial payments” they never applied to loan. They turned around after and told me there was no way they could modify my loan because of my type of loan.” Same exact thing here except I keep fighting with them … for nearly two years now … and they have not begun foreclosure yet. I am in Texas and I have had it with Citimortgage but don’t know where to go for help.
hello Jackie B. we are with Citi as well and living in Texas as well we have some info……please contact me by email: peterbables@gmail.com
Hello also would like to add when WAMU went Bank Rupt. they sold us off to JP Morgan and chase but right be fore that they were going to work on a modifacation for us. They told us to send 6,000.00 dollars for the modifacation or they couldn’t do it, and I did. at the time did not know it was unlawful for Banks to ask for Money to do modifacation.” Never got our money back.”” Beware of Bank scams.
We were a homeowner once. We purchced a family own propertyin 1993 it was in my family sence 1943 my husband and I are in construction and when everything fell we did too. Are mortgage holder was JP Mortgage & Chase but some reason Citi Bank forclosed on us after, working on a on going year plus modifacation, they kept loosing my Doc’s, I would Fax them cause they would only want them that way, I would call confirm they would tell me everything is good, I would wait, weeks would go by I would call they would tell me to call back when I did they would tell me they would not have all the Doc’s. I had them fed Ex out paper work I would Fed Ex it back call confirm they would tell me everythings good to wait to here from them I would wait call back was told missing Doc’s do it all over a gain.”Always repeating my self over and over trying to save our home we lived in for 17 years and was owned by my family sence1943.” This went on for a year or so. Finally in NOV 2011 I called to check how my Modifacation was going they said I was going into forcloser but if I was to send them 4500.00 over night it would stop all forcloser prceedings, I asked them to please fed ex papers to lock in their word, and I was told they needed it by the next business day to stop the forcloser, so I ran got cashiers check and was promissed this would stop forcloser and get the modifaction done to wait for the paper work. Well a few weeks went by and on eveing on Dec 12 2011 I call to follow up on my modifacation, and the worst nightmare ever was a Chase rep answers the phone, I ask how my modifacation was comming, then he was very rude laugh’s under his voice and states to me WHAT MODIFACTION YOU HAVE A SALE DATE FOR JAN 17 2012, I tried to explain to him that I just sent money , I said are you sure.. I just worked this all out. He said YOU HAVE TO MOVE!!! And as the Chase Rep was hanging up he said”” NOW YOU HAVE A MERRY CHRISTMAS.”” I was in shock my husband got home from work he looked at me and said,’ have you herd how the modifaction is going?? I was in shock of what I had to tell him all the hard work for 17 years our home was gone. I told him he looked at me and said,’ we’ll I had a wreck on my way home”. At that moment I decided for my kids, we were going to have a merry christmas because my family is mine and no Bank can take that away from me. But they did take my familys home because of their greediness. So look now I just herd about Class action Lawsuit aginst the Banks we had, I would like to join that suit, but dont quite know how. I hope my records are pulled cause we were ran around for 3 years by WA MU to Chase and CITI BANK all bad banks included..Best of Luck to those who win their cases.
I have been trying to have my loan modified for the last two years, hired a lawyer went to a mediation with Citi, they told me that my loan was going to be extended for an additional 10 years and a reduction of my interest rate since they will not work on the reduction on the principal, my property has lost about 70% of its value and we are stuck. After this we waited several months and got no response, I then proceeded to try again directly with CITI and provided all documents not once or twice three times and they seem to get lost or no one takes care of the file or I was on vacation, in the mean time they keep adding fees towards my loan. Again this month was told the this information was sent to a underwriter LOL I was told that I qualified for a reduction and yet a document was sent indicating that my new mortgage is now 500.00 higher than when I first bought the house, I was asked why I was in hardship I explained that I was diagnosed with breast cancer and had lost my job due to it. After all this they don’t consider my illness ( CURED NOW thank GOD ) a real condition for the lack of payment, also they don’t want to see my doctors and hospital visits because that will be considered bias and favors to me…. what a joke worked all my life to have a home and here this bank doing this to me …. Also what happened with the bail out cash that we all put to save them? Horrible I would like to have some information regarding this so I can be part of the suit….