Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.
CenturyLink Inc. is facing a class action lawsuit accusing it of engaging in aggressive and deceptive sales tactics.
Plaintiffs Bob Glodowski and Hollie Richman filed the CenturyLink class action lawsuit last month in Utah federal court, claiming the company runs “an aggressive boiler room sales operation and a sham customer service process.”
According to the CenturyLink class action lawsuit, CenturyLink promises customers low prices during the sales process but actually charges them higher amounts and adds unauthorized charges during the billing process.
“These practices bilked customers out of tens of millions of dollars,” the CenturyLink class action lawsuit says.
Glodowski and Richman claim that CenturyLink has attempted to minimize customers’ concerns by characterizing them as “billing disputes.”
“But this action is not about mere billing disputes,” the plaintiffs argue. “It is about CenturyLink’s uniform business model; the generate-sales-at-all-costs programs it forced on its sales offices and employees, the reckless incentive programs it perpetuated, and the rampant customer abuses that necessarily resulted.”
According to the CenturyLink class action lawsuit, the company’s “customer service representatives” are actually well-trained sales employees who are motivated to “meet draconian sales quotas and revenue targets through any means necessary.”
CenturyLink customers say they are promised one rate during the sales process but are actually billed at a higher rate. They also claim that they are charged unauthorized fees.
Some of the allegedly unauthorized fees include billing for services that were not ordered, for duplicate or fake accounts, for services that had been ordered but were never delivered, for equipment that had been properly returned, and for early termination fees, the CenturyLink class action lawsuit says.
When customers complain, CenturyLink’s practice is to allegedly make a variety of excuses in order to keep as much of the overcharges as they could. The company reportedly denies the original quoted price had ever been quoted, claims that prices or services it had previously offered were impossible to deliver, refuses to honor promised prices, denies that equipment had been returned, blames the computer system, and informs customers that any attempt to cancel their service would result in early termination fees.
The plaintiffs claim that CenturyLink is aware of its sales representatives’ actions and actually condones their behavior. Sales representatives who complain about unlawful conduct are either ignored or punished, the plaintiffs say.
Glodowski and Richman filed the CenturyLink class action lawsuit on behalf of themselves and a proposed Class of consumers in the United States who had an account with CenturyLink for telephone or internet services within the relevant Class Period. They also seek to represent a Utah subclass.
The CenturyLink class action lawsuit asserts claims for violations of portions of the Federal Communications Act, breach of contract, the Louisiana Unfair Trade Practices and Consumer Protection Law, negligent misrepresentation, fraudulent inducement, and unjust enrichment.
Glodowski and Richman are represented by Richard M. Hagstrom of Hellmuth & Johnson PLLC.
The CenturyLink Sales Tactics Class Action Lawsuit is Bob Glodowski, et al. v. CenturyLink Inc., Case No. 2:18-cv-00384-BCW, in the U.S. District Court for the District of Utah.
ATTORNEY ADVERTISING
Top Class Actions is a Proud Member of the American Bar Association
LEGAL INFORMATION IS NOT LEGAL ADVICE
Top Class Actions Legal Statement
©2008 – 2024 Top Class Actions® LLC
Various Trademarks held by their respective owners
This website is not intended for viewing or usage by European Union citizens.
128 thoughts onCenturyLink Class Action Lawsuit Alleges Aggressive Sales Tactics
Add me. I was over billed for two years for equipment I had returned. Also charged for services I never had. I was told they could only look back three months to check on my billing dispute. I have caught them a total of 3 times of way over billing me. Add ME!
i cancelled my service 6 weeks ago and requested a return box for their equipment. i am still being charged for services and they refuse to cancel or accept their equipment. i cancelled because they KEPT changing my bill…going up and up and up without notice.
please add me to this list. I was promise one price and charge more each month.
Keep me informed about Centurylink class action. Was caught up in this. Made unrealistic promises about speeds. Only 1.0 megabytes in our area, and then charged me a $300 and some dollar early termination fee for early termination from their crumby service.
add me!!
the promised 1 rate then increased it!!
Please add me to the Century Link suit
They added a “Cost recovery fee” after I committed to their services and when I told them that the commitment refers to both sides and they breached their contract, they sent me to collections. The so called “Cost recovery fee” was not charged by Centurylink’s competitors. It was actually a price increase – “Cost recovery” is a nonsense term because company calculate their expenses into the rates which they charge a customer.
Please add me.
Add me!!!
I was told a certain decent price then my first bill came almost 300 which made me cancel my services returned my equipment then they sent me to collections where it’s messing with my credit report not very happy about it
This happened to me.
Add me
I was charged for eauipment i jad to return. in 3 month i was billed over 1000 dollars on services. It was was horrible. Shannon