Cell Phone Robocalls Lawsuit Filed Against JPMorgan Chase

JP Morgan Chase is facing a new cell phone robocalls lawsuit brought by a New Jersey woman alleging the bank illegally called her on multiple occasions using an automated dialing system. The woman filed her cell phone robocalls lawsuit, claiming the bank knowingly violated the Telephone Consumer Protection Act (TCPA) by making persistent calls and continuously calling her even after she asked the company to stop.

The TCPA was established in the early 1990s, in an effort to help combat aggressive telemarketers. Under the TCPA, businesses must receive the express consent of a consumer before placing any calls to their phone using an automated dialing system to generate and place phone calls.

Additionally, the TCPA also restricts the use of automated recordings. It requires businesses to keep a do not call registry, and the company must honor the list for up to five years.

Plaintiff Natalie C. stated she has been forced to file this cell phone robocalls lawsuit because of Chase’s persistent calling beginning in June 2017.

Natalie states she received at least 250 robocalls from Chase since June 2017, and has asked the bank to stop calling on multiple occasions. These robocalls pertained to an alleged overdue balance on her account which Natalie had tried to resolve.

Overview of Cell Phone Robocalls Lawsuit

According to the cellphone robocalls lawsuit, Natalie experienced hearing a robotic voice whenever she answered calls from Chase and she would receive a prerecorded automated message if the call went to voicemail.

Natalie called a Chase bank representative to ask that the calls stop. Natalie told the bank representative that she had been receiving persistent robocalls regarding an overdue balance. Natalie also asked about the balance on her account, to which the representative gave the account balance and informed her the account was past due. Natalie explained she would inform her husband of the situation because he was the primary handler of the account and that it would be fixed as soon as possible.

However, the calls allegedly continued to persist, which eventually forced Natalie to resort to filing this cellphone robocalls lawsuit. Natalie is seeking damages for every unwanted robocall made to her cellphone at $1,500 per violation.  Natalie alleges that the bank willfully violated the TCPA.

Proving willful violation can be tricky for consumers, so potential claimants are encouraged to keep records of phone calls and other communications with the business in question. This includes keeping records of each phone call with important details including:

• Date and Time of the Phone Call
• Summary of the Phone Call
• Whether or not Automated Message or Artificial Voice was used
• Name of Business making Phone Call

This Cell Phone Robocalls Lawsuit is Case No. 3:17-cv-13599-PGS-DEA, in the U.S. District Court for the District of New Jersey.

Join a Free TCPA Class Action Lawsuit Investigation

If you were contacted on your cell phone by a company via an unsolicited text message (text spam) or prerecorded voice message (robocall), you may be eligible for compensation under the Telephone Consumer Protection Act.

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