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A California man claims AT&T is running a phone refund program that cheats customers out of the refunds they’re properly entitled to.
Plaintiff Simon Meron claims that AT&T’s handling of its own return and refund process for mobile phones is so ineffective and poorly implemented that it violates several consumer protection laws.
He alleges the company fails to follow the terms of its own mail-in return program, keeping refund money that it should have sent to its customers within a specified number of days.
According to Meron, AT&T offers a return policy for new phones that lets the customer return the phone for a full refund within 14 days of purchase.
Customers may ship the phone to AT&T with a request for a refund, and within 14 days of receiving the phone AT&T is supposed to send the customer a full refund, Meron says.
But in practice, AT&T creates a thicket of false promises and customer service runarounds that prevents customers from ever receiving this refund, Meron alleges. He says the company never intended to honor its promise of a refund. Rather, AT&T tricks customers into purchasing a new phone and maintaining their AT&T plan, he claims.
Meron claims he bought a phone from AT&T in October 2015. He says he sent it back to AT&T for a refund within 14 days of his purchase and expected to receive his refund 14 days after that, in accordance with the company’s refund terms.
At the same time, Meron alleges that AT&T refused to cancel his service contract. So he had to purchase a new phone in order to keep using his AT&T service, he claims.
Fourteen days later, Meron says, he still had not received his refund. The plaintiff claims he called customer service and was told the refund was on its way, but several days later it had still not arrived.
Meron says he ultimately made 16 phone calls to AT&T customer service, trying to track down his refund. He claims he was frequently reassured that he would receive his refund, though in other phone calls he was either put on a long hold or the call was dropped.
To date, Meron says, he has not received the refund that AT&T has promised him several times.
Meron filed the AT&T class action lawsuit in California state court in May 2016. Defendant AT&T has since removed the case to federal court.
If certified by the court, Meron’s proposed Class will represent all persons who bought a phone from AT&T and shipped it to AT&T for a refund but whose refund was not processed within 14 days of the date AT&T received the phone.
The AT&T class action lawsuit seeks an award of damages, and restitution of all money gained via the alleged unlawful business practices, plus costs of the suit and attorneys’ fees.
Meron is represented by attorney Stephen Noel Ilg of ILG Legal Office.
The AT&T Phone Refund Class Action Lawsuit is Simon Meron v. AT&T Corp., Case No. 3:16-cv-03739, in the U.S. District Court for the Northern District of California, San Francisco Division.
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52 thoughts onAT&T Class Action Says Customers Get Runaround Instead of Refund
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How does one join this class action suit? We have a business account for which we were promised $10000 in trade-ins, $35/line, and other false promises. We have been trying to resolve this issue with AT&T for a year, have talked to several different representatives, have submitted documents as our proof, and yet still, no resolution. Misconduct, misrepresentation, bait-and-switch, and extremely poor customer service has resulted in loss of revenue and loss of assets.
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Please add me if the class action case is still active. I returned my phone with the return label provided to me by AT&T. My service gets suspended every month, today I have been on the phone for seven hours. They are charging me $650 for unreturned device.
Please call as I’m having the same issues with AT&T and it’s 2020. I realize this iOS a case from 2017 but the same circumstances still exits. My number is (559)241-9294 my name is Anita.
Please add me as well, it is now 2021 and I am still being harassed for a similar issue involving a cable box
Add me too please I have all my records of AT&T over charging me for service, data, and falsely luring me into a contract only to not uphold their end of the terms. After spending countless hours on the phone to try and get them to fix their errors they simply said ” we are not giving you any more credits” I was fighting for the “credits” they advertised (i.e. free phone, transfer service fee). I canceled after only 3 months and paying them $700 for 2 phone lines of service only to now have on my credit report a $1800 bad debt from them.
Please add me if I’m not too late. I have proof of USPS pick up.
Add me please I’ve been paying for a house phone I never used
Add me please
Im seeking representation for same problem, only i canceled the claim, and the wont credit the bill, and att is bulling me to pay it or cancel my services
I am having the same issue and at&t keep disconnecting my service how can I join the class action suit
Please add me
i was over charged by att to the tune of 800 dollars a month for a year when att finally caught there mistake they said they could only refund a credit of 900 dollars in which att unified my bill and my dads bill and my dad got my credit. can any body help me att hass screwed me and my dad both