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AT&T Reward Cards Class Action Lawsuit Overview:
- Who: A Florida consumer has lodged a class action against AT&T, Inc.
- Why: The plaintiff says that Dallas-based AT&T offered pre-paid Visa gift cards worth hundreds of dollars to consumers who switched, but then either failed to send the cards or sent nearly expired ones that the company refused to replace.
- Where: The lawsuit was filed in Texas federal court.
A Florida man accuses AT&T of offering Reward Cards worth up to $400 to consumers who switch to its services, but then never sending the cards or sending them so close to their expiration date that they become unusable in a class action lawsuit filed Wednesday.
Lead plaintiff Steven Palumbo wants to represent other consumers who switched services because they were offered AT&T Reward Cards, according to the complaint lodged in Texas federal court. He accuses AT&T of failing to disclose the restrictions related to the Reward Cards and refusing to honor or replace cards that expire due to those restrictions.
Palumbo says that he was lured into a more expensive “bundled” TV and telecommunications package because the offer included $200 in AT&T Reward Cards. Unbeknownst to him, his card would not arrive for more than seven months — far past the 150-day expiration date on the Visa gift card.
AT&T Reward Cards Sent Late or Not At All
“AT&T delays sending Reward Cards to new customers,” alleges the class action lawsuit.
“Rather than sending the card to new customers immediately after they contract and pay for their new AT&T services, AT&T either never sends the Reward Card or delays sending it such that new customer recipients don’t receive it until near or after the card’s short 150-day expiry period.”
Use of AT&T Reward Cards Restricted
AT&T Reward Cards are subject to a number of other restrictions that make it nearly impossible for recipients to use, according to the class action lawsuit.
Palumbo claims that users must take additional steps to activate their AT&T Reward Cards. First, they must keep track of a notification that is often sent to the AT&T Reward Card recipient’s spam folder or thrown out as junk mail.
Recipients must also “activate” their AT&T Reward Cards, facing a whole new host of obstacles, says the plaintiff.
“AT&T further restricts, if not prevents, the full usage of Reward Cards even if they are delivered and activated before the expiry of the 150-day use period,” alleges the class action lawsuit. “When a card recipient spends a threshold amount available on the Reward Card, the card is frozen, and the recipient is blocked from spending the remaining value for an extended period of time.”
Palumbo wants to represent a nationwide Class of consumers who were offered AT&T Reward Cards. He is seeking damages and a court order stopping the allegedly deceptive advertising campaign.
Other major retailers have been accused of offering gift cards that are rendered unusable to recipients. Google is fighting a class action lawsuit alleging its Google Play gift cards are almost impossible to redeem because of the company’s security system. Target was accused of selling Apple iTunes gift cards that can be used by scammers to access money customers put on the cards.
Did you receive one of the nearly expired AT&T Reward Cards? Did you not get your Reward Cards at all? Tell us about it in the comment section below!
The plaintiff is represented by William B. Federman and John Charles Sherwood of Federman & Sherwood, and James M. Evangelista, David J. Worley, Kristi Stahnke McGregor, and Hannah Drosky of Evangelista Worley, LLC.
The AT&T Reward Cards Class Action Lawsuit is Palumbo v. AT&T, Inc., Case No. 3:21-cv-01818-N in the U.S. District Court for the Northern District of Texas, Dallas Division.
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79 thoughts onAT&T Sent Nearly Expired Reward Cards to New Customers, Alleges Class Action
I have been fighting Directv for so long over never getting my gift card and shotty reception I canceled my subscription this year. Now they want to charge me for the equipment being sent back to them late when I got the return box from them 4 weeks after I canceled.
Same here, but a year or 2 ago. Signed up after being given false info and misleading advertising. They agreed to drop the contract. Then a year later they started sending bills for it again. Like they don’t remember releasing the original debt. This might as well be a clown college
Please add me
Hello l was told about about a 400 dollar gift card but they told me it was to late but l never received it and when asked about they say that promotion was over with ,and even the free channels they said one date and mine expired way before that date. They took hundred of dollars from me and broke all kinds of premises about fake and expired promotions for switching to direct tv
They told us we would get a $400. Gift card but by the time we had to turn it in they said it was too late, but, we had to wait for them to receive our old phones to get the code it was too late
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Add me
please add me i was promised a gitftcard & never received one
pleas add me. they claimed to have sent me a card and it still shows in my notes and never got the card
This has been going on for YEARS!!! When you call to complain you get the run around until you just give up. I never got my cards and that was over 5 years ago. They are scam artists
We never received our $400 gift card. It has been over a year since we signed up
We’ve signed up
We callef the office seversl timed only to made empty promises about the card being om it’s way
Card never came. Them was told it was too late to do anything
?
Add me please