AT&T class action lawsuit overview:
- Who: BHS Law LLP filed a class action lawsuit against AT&T Corp. and AT&T Services Inc.
- Why: BHS Law alleges AT&T improperly billed its business customers for telephone services that were suspended, disconnected or terminated.
- Where: The AT&T class action lawsuit was filed in California federal court.
AA new class action lawsuit alleges AT&T improperly billed its business customers for telephone services that were suspended, disconnected or terminated.
BHS Law LLP claims AT&T improperly kept payments for services it did not provide while transitioning customers away from its analog copper phone network to digital or IP-based alternatives.
“Defendants created new or modified billing accounts, altered service conditions and imposed new payment obligations without adequate notice or express, written assent while continuing to bill customers automatically,” the AT&T class action lawsuit says.
BHS Law seeks to represent a nationwide group of business customers whose AT&T business phone lines were suspended, disconnected, or terminated, but who were still billed during one or more periods when AT&T did not provide working service.
AT&T allegedly failed to provide timely notice of service cutoffs
BHS Law claims the affected lines were used only for fire-alarm signaling and life-safety compliance, meaning AT&T’s alleged actions had “foreseeable regulatory and operational consequences.”
According to the AT&T class action lawsuit, this included lost fire-alarm monitoring, intervention by local fire authorities and emergency compliance measures.
“Defendants’ practices constitute unjust and unreasonable conduct under federal telecommunications law, breaches of contractual and equitable obligations and unfair and unlawful business practices under California law,” the AT&T class action lawsuit says.
BHS Law claims AT&T is guilty of breach of contract, breach of the implied covenant of good faith and fair dealing, money had and received, unjust enrichment and unfair competition.
The plaintiff demands a jury trial and requests declaratory and injunctive relief and an award of restitution and disgorgement, actual damages, pre- and post-judgment interest and attorneys’ fees and costs.
In 2025, AT&T Inc. faced a class action lawsuit alleging it violated the Telephone Consumer Protection Act by sending telemarketing text messages to consumers who had attempted to opt out.
Have you been billed for disconnected services by AT&T? Let us know in the comments.
The plaintiff is represented by Brian H. Song of BHS Law Corp.
The AT&T bill class action lawsuit is BHS Law LLP v. AT&T Corp., et al., Case No. 5:25-cv-10712, in the U.S. District Court for the Northern District of California.
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233 thoughts onAT&T class action alleges business customers billed for disconnected services
We had internet through AT&T for 13 years. We had a representative come to our door stating they were switching our service to fiber. They told us it would be cheaper and faster and also offered us a deal on wireless services. We had no choice to switch to fiber, but we were offered a deal on wireless that was cheaper than we were paying through another provider. We decided it was a great option and did the bundle deal. After being promised discounts and given a quote, we have not seen any of it reflected on our bills. Our bills are substantially higher than promised and we are now stuck in a contract. Worst decision ever. We were first told we weren’t getting a discount on our Internet because “we didn’t know that you had to have the same last name on both services, so just call AT&T and update your maiden name”. I did that and it completely voided out my 13 years of service….so they claimed I couldn’t get the discount, still! Our internet was switched to fiber a month or two before AT&T told me to switch my last name. Even after talking to our first representative who was great in trying to help with the mess, he left the company due to moral reasons. We now see why. This was a complete scam to get us to sign up. After numerous attempts to reach David Schneider, with no response, we reached out to the FFC. Unfortunately, they were very little help as well and couldn’t change our bill, even with proof of the original quote. The only way David would respond is if I attached him to the FCC emails. We have been back and forth with them for 7 months now and this still hasn’t been resolved, which makes no sense. We are being dragged along in hopes it exhausts us in paying $70 above what we were quoted. Please, do not trust this company has your best interest in mind or will put a rush on the mistakes they have made. They do not care.
We had internet through AT&T for 13 years. We had a representative come to our door stating they were switching our service to fiber. They told us it would be cheaper and faster and also offered us a deal on wireless services. We had no choice to switch to fiber, but we were offered a deal on wireless that was cheaper than we were paying through another provider. We decided it was a great option and did the bundle deal. After being promised discounts and given a quote, we have not seen any of it reflected on our bills. Our bills are substantially higher than promised and we are now stuck in a contract. Worst decision ever. We were first told we weren’t getting a discount on our Internet because “we didn’t know that you had to have the same last name on both services, so just call AT&T and update your maiden name”. I did that and it completely voided out my 13 years of service….so they claimed I couldn’t get the discount, still! Our internet was switched to fiber a month or two before AT&T told me to switch my last name. Even after talking to our first representative who was great in trying to help with the mess, he left the company due to moral reasons. We now see why. This was a complete scam to get us to sign up. After numerous attempts to reach David Schneider, with no response, we reached out to the FFC. Unfortunately, they were very little help as well and couldn’t change our bill, even with proof of the original quote. The only way David would respond is if I attached him to the FCC emails. We have been back and forth with them for 7 months now and this still hasn’t been resolved, which makes no sense. We are being dragged along in hopes it exhausts us in paying $70 above what we were quoted. Please, do not trust this company has your best interest in mind or will put a rush on the mistakes they have made. They do not care.
Add me also been dealing with AT&T for years, they always disconnected my service, I had to pay why more then $300 or so to get it back on AND that was only for one month, they kept doing that for a year
I went in to replace my phone because it got water damage and because they didn’t have the same phone in stock I had to upgrade it. I didn’t want to lose my number so they rolled the old phone payment into the new one. My new phone now has 2 numbers. Since August 2025 I have been paying for 2 lines and even though I called and asked about cancelling the old line and keeping the number, they said there is nothing they can do. I have to cancel the line if I want to not pay for 2 or pay for 2 lines to keep the old number. However when this was explained to me I was told my line would have 2 numbers until the old phone was payed off and once it was then I could just call and cancel the line but that I would not lose my number.
ATT has been a ridiculous hassle and I have wasted so many hours on account issues ADD ME
I FILED ON THIS LAST YEAR BUT HAVENT HEARD ANYTHING BACK WHAT IS THE STATUS ?
AT&T continued to bill me for a phone plan that had been canceled. They wouldn’t discharge the charges and I hard to pay so it wouldn’t go to collections. It was a nightmare! They also did this with an internet plan years ago.
At&t canceled my phone plan
And while billing me for my payment of my phone was adding on the disconnected plan
I really want to be in on this they cancaled my phone and billed me an was in icu an would not allow me phone service back to repeatly tried