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AT&T Residential Internet Billing Class Action Lawsuit
By Matt O’Donnell
AT&T customers have filed a class action lawsuit against the company to stop its “unlawful practice of systematically overcharging customers for residential Internet service” by promoting plans for $19.95 a month, but then charging them $40 a month for either the entire year or a portion thereof.
“AT&T advertises many promotional plans at reduced rates for residential Internet service and then bills those who sign up for the promotions at the standard higher rates,” claims the AT&T Internet class action lawsuit. “Unfortunately, AT&T has breached its contracts with its customers of AT&T Residential Internet service by failing to live up to the terms offered and accepted.”
The crux of the problem, the class action lawsuit says, stems from AT&T not applying the bill credit within the first two billing cycles and then either not apply the credit at all, thus forcing the consumer to pay the standard rate for the entire duration of the contract, or applying the bill credit for only a portion of the contract duration, thus forcing the consumer to pay the higher standard rate for some of the months.
“As a result, consumers only receive the promotional pricing for 0 to 11 of the first 12 months of service, rather than 12 of the first 12 months, even though they contracted to receive the promotional pricing for 12 of the first 12 months of service,” the class action lawsuit states.
The AT&T Internet plan class action lawsuit is brought on behalf of anyone in the U.S., and a subclass of individuals who live in Illinois, that signed up for a promotional rate plan for residential Internet service with AT&T but were charged the standard rate for all or part of the duration of the promotional rate period between July 26, 2007 and the present. It is seeking economic, monetary, actual, consequential and compensatory damages in addition to other relief for alleged Breach of Contract, Violations of the Illinois Consumer Fraud and Deceptive Business Practices Act, and Unjust Enrichment.
A copy of the AT&T Residential Internet Class Action Lawsuit can be read here.
The case is Richard Sherman v. AT&T, Inc., Case No. 11CH26265, Circuit Court of Cook County, Illinois.
Updated August 3rd, 2011
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79 thoughts onAT&T Residential Internet Billing Class Action Lawsuit
I WOULD LIKE TO GET SOME OF MY MONEY BACK WHAT DO I HAVE TO DO? THANK YOU
i would like to be apart of this claim and get some of my money back
Ii have had DSL service with At&T for about 3 years, bill was always $34.95 a month..UNTIL September 2012. I received a letter from them stating that I am not even getting the speed that I have been paying for and I will see a reduction in my bill starting in November., The new amount is $29.95 That’s all well and good, but what about the last 3 years that I have been paying $34.95? That $5.00 difference may not seem like much, but when you calculate $5 x 36 months it adds up. We even called to try to our service upgraded numerous times over the years and were always told that we were getting the fastest speed possible. The more that I think about this the more I feel really ripped off.
I have had DSL service with At&T for about 3 years, bill was always $34.95 a month..UNTIL September 2012. I received a letter from them stating that I am not even getting the speed that I have been paying for and I will see a reduction in my bill starting in November., The new amount is $29.95 That’s all well and good, but what about the last 3 years that I have been paying $34.95? That $5.00 difference may not seem like much, but when you calculate $5 x 36 months it adds up. We even called to try to our service upgraded numerous times over the years and were always told that we were getting the fastest speed possible. The more that I think about this the more I feel really ripped off.
I have to pay 30.00 for lite speed ,because I cancelled my landline phone with them,AT&T,is their anthing I can do? Its usually 19.99
I called last year and filed regarding this law suit and have not heard anything since. Have they settled and what do we have to do now?
I have gone through this madness for the last 3 years. 14.95 became 19.95 became 29.95 became ….. I dispute, then pay to have service restored and so on. I was even told it’s up to me to keep track of DSL speed.
I am having trouble with my direct tv through AT&T also for 11/2 years.
I have had enough. This has become CRIMMINAL!!
I’m responding to the class action suit. Please direct me to the claim form.
I received the notice for proposed settlement and would like to submit my claim.
I received the notice of proposed settlement and would
like to submit my claim..