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AT&T Residential Internet Billing Class Action Lawsuit
By Matt O’Donnell
AT&T customers have filed a class action lawsuit against the company to stop its “unlawful practice of systematically overcharging customers for residential Internet service” by promoting plans for $19.95 a month, but then charging them $40 a month for either the entire year or a portion thereof.
“AT&T advertises many promotional plans at reduced rates for residential Internet service and then bills those who sign up for the promotions at the standard higher rates,” claims the AT&T Internet class action lawsuit. “Unfortunately, AT&T has breached its contracts with its customers of AT&T Residential Internet service by failing to live up to the terms offered and accepted.”
The crux of the problem, the class action lawsuit says, stems from AT&T not applying the bill credit within the first two billing cycles and then either not apply the credit at all, thus forcing the consumer to pay the standard rate for the entire duration of the contract, or applying the bill credit for only a portion of the contract duration, thus forcing the consumer to pay the higher standard rate for some of the months.
“As a result, consumers only receive the promotional pricing for 0 to 11 of the first 12 months of service, rather than 12 of the first 12 months, even though they contracted to receive the promotional pricing for 12 of the first 12 months of service,” the class action lawsuit states.
The AT&T Internet plan class action lawsuit is brought on behalf of anyone in the U.S., and a subclass of individuals who live in Illinois, that signed up for a promotional rate plan for residential Internet service with AT&T but were charged the standard rate for all or part of the duration of the promotional rate period between July 26, 2007 and the present. It is seeking economic, monetary, actual, consequential and compensatory damages in addition to other relief for alleged Breach of Contract, Violations of the Illinois Consumer Fraud and Deceptive Business Practices Act, and Unjust Enrichment.
A copy of the AT&T Residential Internet Class Action Lawsuit can be read here.
The case is Richard Sherman v. AT&T, Inc., Case No. 11CH26265, Circuit Court of Cook County, Illinois.
Updated August 3rd, 2011
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79 thoughts onAT&T Residential Internet Billing Class Action Lawsuit
so how exactly do i join this law suite???
every time i try to cancel my account they say my contract is not up and I will have to pay $180 cancelation charge.
I also signed up to pay 14.95 and received the same treatment. WTH is going with AT&T………
Hi Everyone. I signed up for $14.95 per month for internet but the order summary says $43/month + connection charge. I never agreed to this. Can someone email me at dippinb217@gmail.com? I feel so alone on this.
It’s hard to contact them. I work 8-5. I call and get put on hold for a long time!
i was told when i joined i would get 14.95 a month then they upped it to 19.95 a month….SO WRONG!!…and i hope they change it!
I have the same exact problem At&t has been billing me $40. a month for a year they say they credit me then the new bill $40. again. I live in California. Please Help
When I order ATT residential Internet service I was told ATT will charges me $19.95. However, I have been paying $40.00. I contact ATT, but they didn’t change the amount of the biil. I filled out a complain through the BBB, and they even tried to make any arrangement, or in some way tryed to fix the situation. So, I have been overcharged by ATT since I ordered the service, around one year ago.
I live in Chicago, IL
This is a common practice by AT&T with their billing and I had to stay on top of these idiots every billing period.I experienced at least a dozen occasions where they didn’t credit their promotion and made different excuses every time I called. Now lets talk about their advertised and crappy delivered DSL speeds…
I want to also know what happened to the class action suit to which I was a party for charging for a higher internet speed when they delivered a lower internet speed. Actually, I have the same problem now.
Some morally bankrupt (but probably not economically bankrupt now!) judge put the whammy on that suit I believe.
When I originally signed on I was told that I would get a rate at 14.95 and it would never go up…..now its more than doubled!
I have a bill now where they are charging me 40.00 insted of 19.00.