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Amazon.com LLC has been hit with a class action lawsuit filed by a woman who says the online retail giant failed to cancel an Amazon Prime membership that was charged to her bank account without her authorization.
Plaintiff Latoya Christmas says that her debit card was used without her consent to purchase goods from Amazon.com in September 2016. The same card was used to sign up for a $99 Amazon Prime membership, the Amazon class action lawsuit states.
On Sept. 29, 2016, Christmas reportedly called Amazon to notify the company that unauthorized purchases had been charged to her debit card. She requested cancellation of the Amazon Prime membership. According to the Amazon.com class action lawsuit, Amazon agreed to cancel the Amazon Prime membership and refund the $99 fee to Christmas’ debit card.
Christmas believes that Amazon would have continued to take additional unauthorized recurring payments from her bank account if she had not called to cancel the Amazon Prime membership, even though she had never provided Amazon with consent to deduct funds from her account on a recurring basis.
The next day, Christmas says Amazon withdrew another $99 from her bank account for a recurring Amazon Prime membership. She immediately called Amazon to have the charges refunded, but the retailer failed to refund the money, the Amazon class action lawsuit alleges.
According to the Amazon class action lawsuit, Amazon “concealed, suppressed and/or omitted” the fact that Christmas’ bank account would be debited another $99 annual membership fee even though she had cancelled the Amazon Prime membership.
Christmas claims she never provided Amazon.com with any authorization to deduct the Amazon Prime membership fee from her account. According to the Amazon class action lawsuit, she did not provide the retail giant with any written or electronic communication that authorized these recurring payments.
By filing the Amazon Prime class action lawsuit, Christmas seeks to represent herself and a Class of consumers whose bank accounts were debited by Amazon after Amazon had received a cancellation request for the Amazon Prime membership. She also seeks to represent an Illinois subclass.
The Amazon.com class action lawsuit asserts violations of the Electronic Funds Transfer Act and the Illinois Consumer Fraud and Deceptive Business Practices Act.
“In multiple instances, Defendants debited bank accounts of the Class and the Sub-Class members on a recurring basis after the consumers requested to stop payments of preauthorized electronic fund transfers from the consumers’ accounts by notifying the financial institutions orally or in writing at least three business days before the scheduled date of the transfers, in violation of the EFTA,” the Amazon class action lawsuit states.
Christmas is seeking statutory damages of $1,000 per violation of the EFTA, actual and punitive damages, attorneys’ fees and costs, and other relief deemed appropriate by the court.
The plaintiff is represented by David B. Levin and Todd M. Friedman of the Law Offices of Todd M. Friedman PC.
The Amazon Prime Membership Class Action Lawsuit is Latoya Christmas v. Amazon.com LLC, et al., Case No. 1:17-cv-01301, in the U.S. District Court for the Northern District of Illinois, Eastern Division.
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241 thoughts onAmazon Class Action Challenges Unauthorized Prime Membership
My Amazon account was canceled 2 years ago, but they continued to charge my account .. my bank was only able to refund only 2 months. I called Amazon several times and was told a different story each time…today a supervisor told me that she can’t see that I was charged but I have bank records showing that Amazon had been billing me periodically.
I was just charged 13.03 from Amazon! I am not a prime member! How are they getting away with this!?
EVERY PERSON WHO RECEIVED A STIMULUS DEBIT CARD FROM THE GOVERNMENT AND AMAZON FOR A PURCHASE WAS OFFERED A FREE PRIME MEMBERSHIP, none of us having a bank credit/debit card understood that accepting the free trial membership would result in a monthly charge without consent. THE POOREST OF AMERICAN CITIZENS WHO FINALLY HAD A CHANCE TO REDEEM THERE CREDIT SCORES WITH THE STIMULUS DEBIT(ACTUALLY IMPROVES ONES CREDIT ONCE ACTIVATED, BUT OWNER/INDIVIDUAL CANNOT CANCEL AUTOMATIC CHARGES FROM AUTO MEMBERSHIP MONTHLY CHARGES.
I have been continually charged for Amazon Music and Audible that I did not order and they won’t refund my money, please add me to the lawsuit.
YES, I TOO HAVE BEEN RECEIVING CRAP EMAIL ABOUT MY MEMBERSHIP TO THIS SERVICE AND I HIT THE UNSUBSCRIBE SPAM MAIL… BUT I STARTED THINKING AND AM LIKE WTF ARE THEY TAKING MONEY MONTHLY OUT OF MY CREDIT CARD, FOR A SERVICE I DID NOT APPROVE OF!
They take money from me every month and open up new prime accounts without my consent…I need help with class action lawsuit..I’m tired of them taking my money…please someone contact me for legal advice
I also been charged without authorization to my disability card I’m currently in a financial situation because of this an now they tell me it takes 3 to 5 days to replace my money please add me to this class action.. its not right
Please add me
Add me please me and my mother inlaw both is being charged.i don’t have a Amazon prime but they have been talking it off my card for five months.they collection twice for the same account.this is a scam I had to order me a new bank card today they should have to pay
Dear Sir, On 6-11-2020 Amazon/Prime 160.00 off of my debit card. I ordered nothing. I called 18004407566 the numbet listed on the internet because I CAN GET NO-ONE ON THE PHONE AT AMAZON. I CALLED THIS NUMBER SEVERAL TIMES THE PRIME REPRESENTATIVE KEEPS TELLING ME MY MONEY WAS REFUNDED BUT I HAVE NOTHING!! MY ACCOUNT IS NOW IN THE NEGATIVE. I’M A DISABLED AMERICAN AND I RECEIVE SOCIAL SECURITY. THAT’S ALL THE MONEY I HAD TO LIVE ON FOR THE MONTH OF JUNE. I TRUSTED YOUR COMPANY AND NO ONE IS TRYING TO HELP ME!! WOULD SOMEONE PLEASE CONTACT ME!! KATHLEEN RANDALL 615 295 5926. WILL SOME ONE ANYONE PLEASE PLEASE PLEASE HELP ME???
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Amazon signed me up for a monthly prime membership earlier this years. I found it on my bank statement and fought them for a refund. I then canceled my credit card.