LuLaRoe Class Action Says Leggings Tear Too Easily

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LuLaRoe has been selling clothing so cheap it falls apart on its first use, according to two plaintiffs in a new defective product class action lawsuit.

Plaintiffs Julie Dean and Suzanne Jones say the leggings sold by clothing merchant LuLaRoe are of such poor quality that they’re not even fit for the purpose it was made for.

They are seeking compensation for themselves and putative Class Members who purchased leggings from LuLaRoe.

According to this defective product class action lawsuit, LuLaRoe sells clothing throughout the U.S. using a multi-level marketing business model – or pyramid selling, as the plaintiffs call it.

Under this model, LuLaRoe recruits persons to act as sales agents, known as “Fashion Consultants,” “Fashion Retailers,” or “Independent Retailers.” These agents purchase clothing from LuLaRoe at wholesale prices and sell them to end consumers though online markets and in-home sales.

Dean and Jones specifically take issue with LuLaRoe leggings. They refer to complaints published in online forums by customers who say these leggings are so flimsy that they develop rips, tears and holes on their first use or shortly after that. One review says the fabric used in these leggings tears as easily as “wet toilet paper.”

Other complaints describe leggings made with one leg larger than the other and leggings that are supposedly cut for an adult but that are actually small enough to fit a child.

Dean says she bought LuLaRoe leggings in 2016. She says she wore one pair of those leggings for only a couple hours before they developed tiny holes all over them. She says another pair of leggings ended up with a hole big enough to fit a finger through.

Jones says one pair of the LuLaRose leggings she bought was too small to fit over her legs. Two other pairs of leggings developed holes as soon as she pulled them on, she claims.

The plaintiffs claim LuLaRoe refuses to provide refunds for these allegedly defective leggings.

The company requires dissatisfied purchasers to request a return from the fashion consultant who sold them the product, who then must seek a credit from LuLaRoe. But plaintiffs say the company stonewalls fashion consultants who try to process returns, refusing to respond to emails or phone calls.

“Thousands of Customers across the United States are now stuck with defective Products because Defendants will neither issue refunds or make exchanges for Customers and instead steer Customers to the Fashion Consultants to deal with defective or damaged Products,” according to the plaintiffs.

In addition to this class action lawsuit, the defendant is also facing another LuLaRoe class action lawsuit filed earlier this year over allegations that the company improperly collected sales tax from customers who live in areas where sales tax is not imposed.

Plaintiffs in that action claim that LuLaRoe assesses sales tax according to the location of the Fashion Consultant who makes the sale, not the location of the purchaser.

In their current LuLaRoe class action lawsuit, Dean and Jones propose to represent a plaintiff Class that would cover all persons in the U.S. who after March 31, 2016 purchased foreign-manufactured LuLaRoe leggings for their own personal, family or household use.

They are asking the court to order LuLaRoe to discontinue the allegedly unlawful acts described here. They seek an award of damages, restitution and disgorgement of all related revenues, plus reimbursement of court costs and attorneys’ fees.

The plaintiffs are represented by attorneys Rosemary M. Rivas and Quentin A. Roberts of Levi & Korsinsky LLP.

The LuLaRoe Defective Leggings Class Action Lawsuit is Julie Dean and Suzanne Jones v. LuLaRoe LLC, et al., Case No. 3:17-cv-01579, in the U.S. District Court for the Northern District of California.