Anne Bucher  |  November 21, 2016

Category: Consumer News

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Comcast automatic withdrawalComcast Corp. and Comcast Cable Communications LLC have been hit with a class action lawsuit accusing them of illegally accessing bank accounts and withdrawing funds after a customer’s service has been terminated and when the former customer has not owed Comcast any unpaid charges.

Plaintiff Keven Danow, as the trustee of the Morris Hitzig Revocable Living Trust, filed the Comcast class action lawsuit in Pennsylvania federal court. He accuses Comcast of violating the Electronic Fund Transfer Act and the consumer protection laws of several states. He also asserts claims for unjust enrichment and restitution.

Danow alleges that Comcast engaged in unfair conduct including over-billing, misrepresenting the basis of charges, and assessing “phantom charges” on its customers. He claims that these charges are illegally imposed on Comcast customers.

According to the Comcast class action lawsuit, these illegal charges and other business practices have prompted thousands of complaints. However, Danow claims that Comcast customers “often find it impossible to get any satisfaction.”

Comcast customers have reportedly complained about the company’s failure to honor advertised deals, cancelling customers’ service without their knowledge and failing to reinstate them, switching customers to higher-priced services without their consent, and charging for bogus service calls and refusing to delete the charges.

Danow points to a number of recent legal actions aimed at Comcast, including a $100 million lawsuit filed by the Washington State Attorney General in August 2016, a class action lawsuit filed in California, and a Federal Communications Commission finding in October 2016 that Comcast had violated FCC rules with regard to its business practices.

“Having engaged in deceptive and unfair trade practices as a core component of its business, Comcast has now targeted former customers, who no longer have any business relationship with Comcast,” the Comcast billing class action lawsuit states. “Comcast has illegally accessed former customers’ bank accounts months or years after the end of any business relationship between the parties and absconded with funds on deposit.”

Danow says his step-father was a Comcast customer who died in 2014. Shortly after his death, his Comcast account was cancelled. In 2016, Comcast reportedly began to make recurring automatic fund withdrawals from the account that had been used to pay the Comcast bills. Danow says that these withdrawals were made even though the business relationship had ended year earlier and the decedent did not owe Comcast any legitimate charges.

According to the Comcast class action lawsuit, Danow complained about the charges but Comcast has refused to address his grievances or return the money they allegedly illegally withdrew from the decedent’s account.

By filing the Comcast billing class action lawsuit, Danow seeks to represent a Class of former Comcast customers whose bank accounts have been accessed by Comcast and who were charged fees even though the customer had no outstanding balance owed to Comcast.

Danow is seeking compensatory damages, statutory damages, punitive damages, injunctive relief, disgorgement, attorneys’ and costs, and other relief deemed proper by the court.

Danow is represented by Richard A. Maniskas and Katharine M. Ryan of Ryan & Maniskas LLP, Laurence D. Paskowitz of The Paskowitz Law Firm PC, and Roy L. Jacobs of Roy Jacobs & Associates.

The Comcast Illegal Charges Class Action Lawsuit is Keven Danow, as the Trustee of the Morris Hitzig Revocable Living Trust v. Comcast Corp., et al., Case No. 2:16-cv-06052, in the U.S. District Court for the Eastern District of Pennsylvania.

UPDATE: On May 9, 2017, Danow filed a motion for summary judgment against Comcast arguing that the evidence revealed during discovery proves without question that Comcast has been stealing money from a trust he inherited. 

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11 thoughts onComcast Class Action: Co. Illegally Withdraws Funds from Bank Accounts

  1. Michaele Slightam says:

    Comcast had taken 7 additional withdrawals from our checking acct. after taking my monthly payments, total $1800. I, my Bank closed my checking, acct, reopened a new acct. Comcast admitted this, that they errored, but they have not Returned the money.
    I contacted my ATG for help, he had sued Comcast in 2016 for same issues, they wrote a letter to Comcast, Comcast said they tried to return the money to my acct. The Bank said Comcast has never tried, Comcast will only return my money to my checking, not send me a check, not credit, not send cashier check to me or my Bank, only directly return the way they TOOK IT from me, 5 months later and they still have not Returned any of my money!

    1. Salina Ali says:

      This day October 6th, 2023, xfinity has illegally stole $415.34 out of my bank account without my consent and I’m currently in distress demanding my money back in full. They are holding me back from working due to resolving the issue on the phone day in night out. In December 2022 Xfinity hacked my account and added services I never signed up for and began stealing money out of my bank without my consent for the service, mobil. From December 2022 through July 2023 they had me in severe trauma and distress which cost me to lose my job. Finally they refunded my money and close the account that they set up without my consent. Today October 6, 2023 they went in my checking account through my debit card they have as payment on file without my consent, withdrew $415.34 as theft without my consent after a payment was issued to xfinity. They cannot give me a reason for doing this and gave me a promise to refund by a ticket # that is due to be refunded today back into my bank account October 6, 2023. They have had me on the phone for 2 hours now and still holding. Please help me sue them for theft, fraud, and injustice. I would also ask that the government of America be notified that this is currently taken place so they can be held accountable.

  2. Thomas Donnelly says:

    Comcast is taking money from my santander mastercard/debit card with out my approval. I even canceled the card and had a new one issued and they were able some how to with draw off that card too. I called my bank and they told me they can get card info through mastercard, but it’s a santander bank debit mastercard card. I received a free phone from xfinity and now there saying i have to pay for it and don’t qualify for the promotion any longer.I got the phone because i did qualify and now they have taking money out of my account three times with out my permission. I even told them not too. They are deceitful and lied to me about the free phone and only now telling me i had to switch from another phone carrier and transfer over to qualify and only had 60 days to do it. that’s not what i was told when a woman from the Philippines working on behalf of xfinity promoted the free phone to me and said i only had to pay 15 dollars a month for one gig of data to have the free phone and there would be no payments out of my pocket because i had xfinity essential and ACP/EBB..You can hear them all laughing in the background together when talking to someone working on behalf of comcast/xfinity in the Philippines. they put you on hold a lot and then tell you they have to get you to a different dept that plays the same game before you get disconnected. I would like to join the class action law suit if possible. I will be closing down my account with santander bank in order to put a stop to further charges xfinity said they’ll continue to take from my account for a free phone i got through them and won’t take back..They should be more then sued,the owner of xfinity should be facing criminal charges for stealing people’s money from there account.

  3. Amy says:

    How can I join a suit? Comcast keeps pulling money out of my account and overdrawn my account incurring charges from the bank. I called both places and both blamed the other or tried to say I set it up. I know I didn’t. Then I told them both this wasn’t allowed by me and to stop it. And it’s happening again!!

  4. Jeannene says:

    Same question- how do I join the Comcast class action? Is there a current class action? I got Comcast a year ago after they offered Business Comcast for $64.99 per month. I signed the contract and within two months my bill went to $148.85 per month. I called customer service and was told that they cannot correct the bill. They can only give me credit for the incorrect amount. The credit goes to the Comcast account. The next month I was overcharged again and they added a $75.74 “recurring fee” so my bill is currently at $224.59. They refuse to correct it.

  5. Linda says:

    Xfinity accessed my account. For bogus charges. Unauthorized I’m in California. They bully me by disconnecting my service until I pay them. I pay my bill every month but have proof. Time for a class action. I’m not the only one

  6. David says:

    Comcast tried to double charge me for NBA League Pass that I had cancelled.

  7. Top Class Actions says:

    UPDATE: On May 9, 2017, Danow filed a motion for summary judgment against Comcast arguing that the evidence revealed during discovery proves without question that Comcast has been stealing money from a trust he inherited. 

  8. Kim Eidson says:

    We had a technician come out to our house to install cable, phone, and internet. They went to the outside of our house never came in the house with a modem to install came to the front door and told us that someone would have to come out and run more cables from the road…. In the meantime they had our already existing phone and internet service cancelled and they never came back and finished the job. Then I started receiving bills in the mail that we owed them for internet service that never go hooked up!!!! I called customer service every month and told them I did not receive the service I even explained it on the bill and mailed it in. Yet 5 months later and an accumulation of over 200.00 they are still expecting to get paid!!!!!

  9. Chanel says:

    I live in Miami and this is happening to me my mother and several other people that I know. It’s a shame how these companies take advantage of unsuspected consumers. they’re really needs to be something done about this. Many senior citizens are being taken advantage of by Comcast

  10. Ryan C says:

    How do I join I had Comcast and I found them dipping into my personal and business accounts they would offer a credit that sometimes never appeared

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