Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.
- Who: A delivery driver has lodged a class action lawsuit against DoorDash.
- Why: The plaintiff alleges DoorDash purposely alters its drivers’ performance metrics so that it can decrease their available jobs and, therefore, their pay.
- Where: The class action lawsuit is pending in Arkansas federal court.
DoorDash, Inc. manipulates drivers’ profiles and performance metrics to decrease the number of jobs available to them in their area, thereby decreasing the amount of money they can earn as drivers, according to a new class action lawsuit.
Lead plaintiff Aaron Rabah, a DoorDash driver, claims the company solicits potential employees via online advertisements that offer high hourly wages. After enticing individuals to sign up as drivers with this promise, the defendant then reduces the number of jobs the employee receives.
Rabah claims he and other drivers receive job assignments via an online app that the defendant creates and maintains. The available delivery orders, or jobs, are made available to specific employees based on a variety of factors controlled and maintained by the defendant.
“Defendant sets rules and has complete control over the manner and method of work to be performed, and plaintiff and other drivers have to obey these rules or risk the loss of their jobs,” the class action lawsuit states.
Rabah claims DoorDash promised the plaintiff and other drivers a rate of pay based on delivery charges set by the defendant, and that they relied on that promised rate of pay when accepting employment.
DoorDash Drivers Lose Out on Promised Work, Claims Class Action Lawsuit
Qualifying DoorDash drivers whose performance metrics are high enough receive special incentives and benefits, including priority schedule access (being able to “dash,” or drive, at any time, rather than being confined to a set schedule) are prioritized for jobs over lower-ranked drivers when there are multiple drivers available for a job, the lawsuit states.
However, DoorDash altered the location and means of transportation in the plaintiff’s profile, causing the number of orders available for him in his actual location to dramatically decrease.
The food delivery company also engaged in the artificial deflation of the plaintiff and other drivers’ performance metrics, causing them to be eligible for fewer jobs and decreasing the amount of money they were able to earn. This has the effect of causing the plaintiff and other drivers to receive less than the amount promised in the defendant’s advertisements soliciting employees.
Rabah seeks to represent other DoorDash drivers. He wants DoorDash to pay him and the other drivers compensation for all of the hours worked and damages for all unpaid overtime.
Earlier this year, DoorDash agreed to a $100 million settlement to end a class action delivered by drivers in California and Massachusetts who claimed they were improperly classified as contractors.
Delivery drivers have also accused DoorDash of stealing their tips.
Are you a DoorDash driver whose profile was manipulated? Let us know in the comments!
The plaintiff is represented by Chris Burks of Williams Hart Boundas Easterby LLP.
The DoorDash Metric Manipulation Class Action Lawsuit is Rabah, et al. v. DoorDash, Inc., Case No. 3:21-cv-00235-JM, in the U.S. District Court for the Eastern District of Arkansas
Don’t Miss Out!
Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join!
Read About More Class Action Lawsuits & Class Action Settlements:
Honda, Hyundai, Kia, Subaru vehicle data collection class action lawsuit investigation
May 17, 2024 | Legal News
116 thoughts onDoorDash Manipulates Drivers’ Profiles So They Don’t Receive Jobs, Pay, Says Class Action Lawsuit
Last 15 orders accepted and rating went up by 1%, then decline one and it decreases by 4%. Called the company and they said the app doesn’t always refresh but the company sees and 80% acceptance even tho my app only says 65%. It forces me to take worse orders cause the algorithm is so messed up.
Happened to me also
Same. I’m in California, 10k deliveries and I know they are predatory. They need to be sued. Who wants to help me? I too have hundreds of screenshots of their anomalies. They have nearly destroyed my life.
Obviously nothing has changed since this settlement took place because my metrics are being manipulated I’m being stolen from and I’m being discriminated against. What can I do to bring these guys to justice? They’re thieves and liars and they deserve to be put out of business!
I worked hard to keep my acceptance rating above 70% in order to be eligible for the dash anytime rewards etc. the next month. New month rolls around and I don’t qualify. I call and they have the nerve to tell me their side says 69%. I said how can that be mine has always said in my screen above 70%. So now they are inconsistent in what there screen and mine says. Two different things! I’m tired. I’ve worked for a month and my ratings haven’t changed. I’m 200% convinced they are back behind these computers manipulating the numbers to what they please. This needs to stop
Not just manipulated but used to make billions for them, used, lied to, then left to sit wasting gas and time and when theyre done with you there is no protection because we signed a contract letting them do whatever they want to us and we’ll never complain. I’ve got about 500 screenshots of their inconsistencies. They are a predator by my definition. They make big promises to people who are struggling to pay their bills, and, at first it works pretty well. Except that you don’t know the app well enough to know what’s being skimmed off the top. The more you figure out the less you work and make. They need to be held accountable and I’m about half convinced their “support” gets kickbacks for turning the other cheek. This app is ran by a “black box algorithm” so they can make it do whatever they want it to do without anyone but the creators knowing exactly what it does and how it does it. I’ve used my time waiting for orders to educate myself and I find it more disturbing that this exists in the US today than anything I’ve heard in a while. There is no app “glitch.” They know exactly which marionette strings to pull and when and once you figure in gas and wear and tear on your car you make 35 cents a mile if you subscribe to that $1 a mile thing. It’s a no win for drivers.
Just like everyone else, Doordash is messing with my ratings. Sometimes they don’t even budge when I’m working nonstop for 8+ hours, or worse they suddenly go down.