Intelenet America OT Wages $1.7M Class Action Settlement

UPDATE:

• The Court granted final approval to this settlement Sept. 9, 2021.
• Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.

Employees of Intelenet America — now known as Teleperformance Business Services US — may benefit from a $1.7 million class action settlement resolving claims the company didn’t properly pay all wages.

The Class is defined as anyone who worked for Intelenet America LLC, now Teleperformance Business Services US LLC, as an hourly home-based call center worker, including, but not limited to, agents, associates, call center representatives, and travel care professionals, at any point between Sept. 20, 2015, and June 21, 2021, or as an hourly call center worker in a brick-and-mortar call center, including, but not limited to agents, associates, call center representatives, and travel care professionals, at any point between Jan. 27, 2017, and June 21, 2021.

The settlement definition of “At-Home Workers” does not include call center workers who work or worked from home temporarily or permanently due to the COVID-19 pandemic. However, the settlement’s definition of “Brick-And-Mortar Workers” does include call center workers who worked from home temporarily or permanently due to COVID-19.

The plaintiff in a class action lawsuit alleged Intelenet failed to pay overtime wages, including for pre- or post-shift work performed off the clock, in violation of the federal Fair Labor Standards Act (FLSA).

Intelenet denies these claims but has agreed to the settlement.

The company, which provides customer experience, content moderation, market research, and other services, employs about 380,000 people.

Intelenet America Settlement Benefits

Class Members who do not choose to exclude themselves from the Intelenet settlement will receive a payment.

The amount of each Class Member’s payment will be based on the number of weeks they worked; weeks worked after May 15, 2019, will be discounted by 90 percent due to a change in timekeeping policies occurring about that time involving TP Agent.

Class Members will not need to file a claim in order to benefit from the Intelenet settlement.

If the Court grants final approval to the settlement, payments will be mailed to the address at which Class Members received their notice. 

Class Members whose address has changed or those who would like to submit a new W-4 are asked to inform the administrator or Class Counsel.

A final hearing will be held Sept. 8, 2021.

The deadline to object to, opt out of, or dispute the settlement is Sept. 4, 2021.

Who’s Eligible

The Class is defined as anyone who worked for Intelenet America LLC, now known as Teleperformance Business Services US LLC as an hourly home-based call center worker, including, but not limited to, agents, associates, call center representatives, and travel care professionals, at any point between Sept. 20, 2015, and June 21, 2021, or as an hourly call center worker in a brick-and-mortar call center, including, but not limited to agents, associates, call center representatives, and travel care professionals, at any point between Jan. 27, 2017, and June 21, 2021.

The settlement definition of “At-Home Workers” does not include call center workers who work or worked from home temporarily or permanently due to the COVID-19 pandemic. However, the settlement’s definition of “Brick-And-Mortar Workers” does include call center workers who worked from home temporarily or permanently due to COVID-19.

Potential Award

Varies.

The amount of each Class Member’s payment will be based on the number of weeks they worked; weeks worked after May 15, 2019, will be discounted by 90 percent due to a change in timekeeping policies occurring about that time involving TP Agent.

Proof of Purchase

No proof of purchase is required.

Claim Form

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline

No claim form is required.

Case Name

Jasmine C., et al. v. Intelenet America LLC, Case No. 2:18-cv-14052-MCA-JAD in the U.S. District Court for the District of New Jersey

Final Hearing

09/08/2021

Settlement Website

IntelenetAmericaClassAction.com

Claims Administrator

Settlement Administrator
Clark et al v Intelenet America LLC et al
c/o Simpluris, Inc.
P.O. Box 26170, Santa Ana, CA 92799
866-221-3295

Class Counsel

Jason T. Brown
Nicholas Conlon
BROWN LLC

Jason J. Thompson
Rod M. Johnston
SOMMERS SCHWARTZ PC

Defense Counsel

Eric A. Gordon
AKERMAN LLP