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A California man says Zales fails to honor the terms of the jewelry repair service customers purchase in conjunction with jewelry from the store.
Lead plaintiff Gordon Lovette alleges in his Zales class action lawsuit that he and other consumers purchased a jewelry repair service thinking that they would be able to get their damaged jewelry repaired or replaced if necessary, as well as inspected on a regular basis.
However, the plaintiff says that when he attempted to use the service, Zales refused to honor its own terms.
“Plaintiff and others similarly situated purchased or attempt to purchase Defendant’s jewelry repair service, and they did so on the basis that Defendant said that of Plaintiff and other similarly situated continued to bring in their jewelry for a semi-annual inspection, it would repair or replace any item if the jewelry becomes damaged,” alleges the Zales class action lawsuit.
Gordon says he purchased a diamond ring, along with the jewelry repair service, from Zale Delaware Inc. doing business as Piercing Pagoda in 2008.
He says that he brought the ring in for inspection every six months as required under the service terms; however, when the diamond became loose in 2018, Zales refused to fix it.
The plaintiff alleges that Zales told him that the jewelry repair service would not fix the loose diamond – they would only do the repair if the diamond fell out.
“Had Plaintiff known that Defendant’s jewelry repair service would not repair his Ring, even though he complied with all the requirements under the terms of the repair agreement, Plaintiff would not have purchased Defendant’s jewelry repair service,” alleges the Zales class action lawsuit.
Gordon says he feels “ripped off and cheated” by Zales in his class action lawsuit.
He thinks that Zales will continue to trick consumers into purchasing its so-called jewelry repair service.
Gordon says that he has suffered emotional distress, wasted time, money, and anxiety as a result of Zales’ alleged failure to honor the terms of its jewelry repair service.
“Defendant represents that its jewelry repair service would repair or replace, jewelry if consumers abided by the terms of the service when this is in fact false. Defendant misrepresented and falsely advertised to Plaintiff and others similarly situated consumers their jewelry repair services,” alleges the Zales jewelry repair class action lawsuit.
The Zales class action lawsuit seeks to represent a nationwide Class of consumers who have purchased the jewelry repair service and brought their covered jewelry in for regular inspections but have been refused repairs by the jewelry store.
According to the Zales jewelry class action lawsuit, Zales has engaged in false advertising, unfair business practices, and has violated California consumer protection laws.
The Zales class action lawsuit is seeking a court order requiring Zales to notify consumers about the alleged deceptive advertising and conduct a corrective advertising campaign.
The plaintiff is also seeking restitution and damages on behalf of himself and proposed Class.
The Zales class action was originally filed in California sate court but was removed to federal court on Dec. 3.
Lovette is represented by Todd M. Friedman, Adrian Bacon, Meghan George and Thomas Wheeler of the Law Offices of Todd M. Friedman PC.
The Zales Jewelry Repair Services Class Action Lawsuit is Lovette v. Zale Delaware, Inc., et al., Case No. 3:18-cv-02727-L-RBB, in the U.S. District Court for the Southern District of California.
UPDATE: On June 13, 2019, a California federal judge denied Zales’ attempt to dismiss a class action lawsuit asserting that the company does not honor its own warranty terms.
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14 thoughts onZales Class Action Says Jeweler Fails to Honor Repair Service
I am dealing with a damaged ring that Zales has repaired twice now and I’ve been told that its because of bad jewelers and that they have been replaced so now I can send it off again. Each time it has come back in worse condition and now It’s not going to be repairable. The manager said they would replace it, but my ring is no longer available. So I can pick out something new….. This is my wedding ring not a pair of shoes. This has a sentimental meaning/value. My husband picked it out and gave it to me the day he asked for my hand in marriage. This is something I’d like to pass on to my kids/grandkids someday. I have almost $10,000 in the two wedding rings . My case is currently waiting to be reviewed by the case department to see what the resolution will be.
same issue here please add me as well
Same issue add me to lawsuit
Have there been any other updates to this suit. I just lost a diamond from ring purchased in 2007 and I cannot get it repaired.
They have my wife’s engagement and wedding rings and I’m getting the runaround. Zales Alafay Orlando.
I am dealing with a similar situation with Zales, I have the lifetime diamond protection plan which clearly states if a diamond becomes lost it will be replaced at no charge to me, however now that I am trying to get that done they say they won’t do it unless I pay 2600.00 for gold work, that is certainly not at no cost to me. My ring has had its required inspections for over 20 years and now they won’t honor their commitment. I do not have their most current warranty option as that was not an option to buy until the mid 2000s, my wedding ring was purchased in the late 90s, but again I do have the diamond lifetime commitment and they refuse to put my stone back in.
I have (2) rings from them and because I didn’t bring it in for cleaning refuse to put diamond backnin
Same thing happened to me about 3 years ago, I was so upset that I left also. I always had my jewelry checked every 6 months. I had a beautiful diamond braclet that the gold had snapped, they repaired it, it broke again 3 days later, they repaired it again which took forever. It broke again the very day I received it back. I was livid, they told me the bracket was over 10 years old, you wear it everyday and the gold is weak from age. I asked how did they know it maybe the poor repair for it keeps breaking in the same exact place & if my gold was weak why isn’t it breaking in more places? They wouldn’t honor anymore repairs, needless to say I haven’t been back.
Why does a Zales customer even need to do a six month check? it’s really unheard of. Do they even honor or back their own jewelry? Is that the reason they are even doing the 6 mo check? I just went to Zales to let them know a diamond fell out-I was given a hard time because I didn’t have the hard copy of the 6 mo check. Even we just purchased the ring early last year. They just a lost 30 yr customer.
– I have purchased at other jewelry stores and this is not even a such thing. I am not even questioned, maybe they need to see the original receipt maybe if asked.
I had the same problem. How do you contribute evidence to this lawsuit?
Add me to class action lawsuit
I had the same problem. How do you contribute evidence & become involved?