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Samsung is facing a proposed consumer class action lawsuit alleging the electronics giant manufactured defective television sets that contain faulty internal components.
Plaintiff John Howe says he purchased a Samsung Smart 3D Television for his home in January 2014 for $847 at a Florida retail store.
Samsung televisions contain a number of internal electronic components. One of these components is the power supply board (PSB) that controls power regulation and distribution to the televisions.
Capacitors are an integral part of the PSBs in televisions. Capacitors function as energy storage centers, allowed to help smooth voltage spikes that are caused by lightning or electrical switches opening and closing, thereby allowing a steady current to be supplied to circuits inside a television.
It is this specific component that Howe alleges is the source of his and other consumers’ defective Samsung televisions.
According to Howe, when the capacitors on the PSB overheat, they can no longer relay signals and cause the PSB to malfunction. Specifically, the PSB malfunction causes the Samsung televisions to fail to power on when prompted or automatically shut off.
When this happens, the television emits a series of clicking noises as the television attempts to turn on, and the red light on the bottom front panel of the television blinks on and off.
“The defect manifests itself over time and ultimately results in the failure of the televisions themselves well before the end of their expected useful life, and rendering the televisions unsuitable for their principal and intended purpose,” the Samsung lawsuit states.
Upon contacting Samsung several times regarding his defective television, Howe was reportedly advised that his television was not under warranty and he would have to pay to repair it.
However, Howe says that Samsung knew or should have known that the alleged faulty component parts in Samsung televisions would fail after only a few years of normal use, in part due to the number of consumer complaints and returns.
Instead Samsung omitted information about the reduced lifespan of their televisions and when customers contacted Samsung about the purported defect, they were referred to independent repair facilities.
Howe is seeking to represent a Class on behalf of himself and all others similarly situated in the state of Florida who have purchased certain allegedly defective Samsung televisions manufactured between Jan. 1, 2009 and the present.
The lawsuit is asking for judgment for injunctive relief, pre-and post-judgment interest, attorney fees and damages as the Court deems “just and proper.”
In 2012, Samsung settled a similar class action lawsuit over defective televisions filed by Oklahoma residents. This complaint alleged that malfunctioning capacitors caused certain Samsung televisions manufactured between Jan. 1, 2006 and Dec. 31, 2008 “experience symptoms such as not turning on, a significant delay in turning on, making a clicking sound, cycling on and off, and other similar problems.”
Among the terms of the 2012 settlement, Samsung agreed to offer free repairs to Oklahoma residents who purchased certain LCD, Plasma, and DLP TVs from the company that malfunctioned due to capacitor issues.
Howe is represented by Paul S. Rothstein.
The Samsung Defective Televisions Class Action Lawsuit is Howe v. Samsung Electronics America Inc., et al., Case No. 1:16-cv-386, in the U.S. District Court for the Northern District of Florida, Gainesville Division.
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96 thoughts onSamsung Class Action Says 3D Smart TVs Contain Faulty Capacitors
Samsung UN43NU6900FXZA Smart TV, less than 2 years old, kept in guest bedroom where it was rarely used, powered tv on, loud pop noise, tv is dead. No standby light, sound or picture. This is after dumping a Samsung dishwasher that was less than two years old, because a control board went out. It cost $250. to find out it would not be practical to repair it, from a factory authorized repairman. Factory authorized repairman suggested I never buy another Samsung appliance. I have a Samsung washing machine, I almost feel like I should replace it now, before it fails. Then Samsung will be out of my life.
Un65js9500 curved 3D 65” screen defect and no parts to even fix it! Over $5000 paid for this tv. Loud clicking noises and then no picture. Done.
I’ve only had my Samsung 82” 4K UHD QLED since Oct ‘19 and it started the powering off about 6 months ago, but once on again it would be fine for about a week. Then it started a power off power on cycle. That would happen several times in a row before it would settle down and stay on. Now as of 2 weeks ago it will not power on at all. Luckily for me I bought an extended warranty with it but I’m still getting the runaround with Samsung and their Samsung Plus Care and their insurance company as to who is responsible for the extended warranty. With this class action it seems to me that there was no need for the extended warranty as they knew their product was defective. I love Samsung but I just may move to Sony or LG because my last couple of Samsung TVs have not lived up to standard. Very disappointed with them.
Our Samsung un65ks8500f just went out and experienced the same problems as reported in this class action. Could this be expanded to include other states because I’m in TX.
I bought a 65 inch Samsung un65ks8000fx7a versionfa01 and right 3years years the power supply went out , I contacted tv recyclers for parts for this set , and they have so many failures there no parts available
Hi
My Samsung TV is only 2 weeks old and it is experiencing this issue.
Is it to late to file? My Samsung is powering off more and more. I hadn’t used it in over a year and decided to give it a try. It worked fine for about 2 weeks now it won’t even power on.
Is this class action still open? If so what requirements are needed to join it?
I have been dealing with Samsung since 2016 been holding on to the TV and haven’t purchased any Samsung products sense… It is complete bullshit that there is known defects and they’re charging us for a repair… I had the TV for a year… It starts up says smart TV then goes blank…you cant turn it off it has to be unplugged.. Samsung Customer service is very hard to understand…. And they are highly incompetent with electrical issues…. It is 2020 I have been lugging this thing around waiting for it to be repaired by Samsung…
My Samsung Smart TV – 55 inches went out last week after only owning it for 3 years. I’ve reached out to their customer service twice only to be informed that Samsung was not responsible for the television because standard industry practices only dictate that they stand behind their product for one year. I purchased the 3-year warranty from Wal-Mart, but it expired 2 months prior to the television breaking down. Had I known that Samsung televisions were so crappy, I would have spent my money on another brand. I will never purchase a Samsung product again! Buyer Beware!