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LG has been hit with a proposed class action lawsuit alleging its V10 smartphones contain a bootlooping defect and the company fails to honor customers’ warranties.
Plaintiff Oscar Herrera says he purchased a LG V10 smartphone for $672 from a Verizon store in San Luis Obispo, Calif. He also bought a phone cover and glass screen protector for his new phone.
However, shortly after the one year warranty on his phone expired, Herrera experienced the bootloop problem, which rendered his V10 smartphone completely useless.
Herrera brought his phone to LG for repair, but was allegedly told that his phone was not eligible for coverage because the warranty had expired.
According to the LG V10 smartphone class action lawsuit, the bootloop defect often arises without warning, and puts the phone into a “death-spiral” where it will suddenly switch off and then remain stuck on LG’s “Life’s Good” screen. When this occurs, the phone is completely unresponsive and non-functional.
Reportedly, the problem originates from a hardware defect that causes the phone to overheat. Herrera points to numerous complaints posted on product reviews, blogs, and other consumer resources revealing that LG V10 smartphone users have experienced similar bootlooping problems.
The lawsuit also states that when consumers have replaced their phone under warranty, many have had to wait several days or weeks to receive an accommodation – which often ends up being a new V10 smartphone that suffers from the same defective design.
Some consumers have also reported losing photos and data that was stored on the bootlooped phone, the lawsuit states. Herrera also say that customers have been denied warranty coverage under the pretense that the screen is scratched.
Herrera claims that LG was aware or should have been aware of the V10 smartphone bootloop defect, but failed to disclose this to consumers. What’s worse, is that LG routinely refused to provide repairs free of charge for consumers who experience the V10 smartphone bootloop defect shortly after their warranties expire, the lawsuit states.
As a result of the V10 smartphone bootloop defect and LG’s alleged inadequate response to consumers’ complaints, the lawsuit contends, consumers have suffered injury in fact, incurred damages, and have been harmed by LG’s conduct.
Herrera is bringing the class action lawsuit against LG for violations of state and federal warranty laws. He is seeking recovery for monetary and equitable relief for LG’s alleged failure to implement or honor the terms of its warranty, breaches of implied warranties, unjust enrichment and declaratory relief.
The plaintiffs seeks to represent a certified Class of “all persons or entities who (a) currently own a LG V10 Phone and/or (b) previously owned an LG V10 Phone, and can be identified as having incurred out-of-pockets expenses related to the bootloop defect.”
Herrera and the proposed Class are represented by Brian S. Kabateck, Drew R. Ferrandini, Lina B. Melidonian of Kabateck Brown Kellner LLP; Brian D. Chase and Jerusalem F. Beligan of Bisnar Chase LLP; and Benjamin F. Johns, Andrew W. Ferich, and Jessica Titler of Chimicles & Tikellis LLP.
The LG V10 Smartphone Bootloop Defect Class Action Lawsuit is Oscar Herrera v. LG Electronics USA Inc., et al., Case No. 2:17-cv-01039, in the U.S. District Court for the Central District of California.
UPDATE: The LG V10 Smartphone Bootloop Defect class action lawsuit was voluntarily dismissed on May 4, 2017. Top Class Actions will let our viewers know if any other class action lawsuits are filed with a similar complaint.
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160 thoughts onLG Electronics Class Action Says V10 Smartphones Have a ‘Bootlooping’ Defect
I bought you and I have having problems with them, how do I get onto this class action suit
The G3 was the last reliable phone that LG made.
The LG Life’s good screen had been staying on my LG V10 longer and longer with each reboot. I just thought it was something I installed on my phone, but I removed every app recently added to test. Last week, the bootloop defect hit and my phone just died. I am an IT manager and was on call. This caused me to have to cut my activities short because I needed to be where I could be reached. How can I join this lawsuit?
Great. Something to look forward to. :-/
Going on 8 months and I’m finding my LG cell phone is starting to slow down and freeze on screen where I have to shut off and reboot. Very frustrating.
I have a LG 10 my phone gets so hot it stops working when it cools down then it starts working again.I am tired of paying hundreds of dollars for something getting hot what is going on here. Do they check these phones before they sell them.
The G4 does this too. One month before my warranty ran out it entered the “bootloop” and popped up with the error code implying my phone had been “rooted”. Went through three customer service agents before I was able to send it in to be repaired. Sorry if it’s posted and I didn’t see it, but how can I contact someone regarding this lawsuit?
The G3 is the last reliable LG phone made.
No my v20 is fine
for now
My G4 did the same!
My LG V10 just got the bootloop defect last week. I’m furious that I have lost my important data. I’m in the process of sending it back to LG. If they don’t replace it with a new non defective phone I will be joining this class action lawsuit.
I have purchased 2 of these phones. 1 for me and the other for my spouse. Mine bootlooped 4 days prior to the warranty, my wife wasnt so fortunate. How do i partake in this Class Action?
With all of the issues I have had with this phone, after having the bootloop issue with the lg g4 before my warrenty but with water damage, I can’t wait to have this issue with the v10.