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LG has been hit with a proposed class action lawsuit alleging its V10 smartphones contain a bootlooping defect and the company fails to honor customers’ warranties.
Plaintiff Oscar Herrera says he purchased a LG V10 smartphone for $672 from a Verizon store in San Luis Obispo, Calif. He also bought a phone cover and glass screen protector for his new phone.
However, shortly after the one year warranty on his phone expired, Herrera experienced the bootloop problem, which rendered his V10 smartphone completely useless.
Herrera brought his phone to LG for repair, but was allegedly told that his phone was not eligible for coverage because the warranty had expired.
According to the LG V10 smartphone class action lawsuit, the bootloop defect often arises without warning, and puts the phone into a “death-spiral” where it will suddenly switch off and then remain stuck on LG’s “Life’s Good” screen. When this occurs, the phone is completely unresponsive and non-functional.
Reportedly, the problem originates from a hardware defect that causes the phone to overheat. Herrera points to numerous complaints posted on product reviews, blogs, and other consumer resources revealing that LG V10 smartphone users have experienced similar bootlooping problems.
The lawsuit also states that when consumers have replaced their phone under warranty, many have had to wait several days or weeks to receive an accommodation – which often ends up being a new V10 smartphone that suffers from the same defective design.
Some consumers have also reported losing photos and data that was stored on the bootlooped phone, the lawsuit states. Herrera also say that customers have been denied warranty coverage under the pretense that the screen is scratched.
Herrera claims that LG was aware or should have been aware of the V10 smartphone bootloop defect, but failed to disclose this to consumers. What’s worse, is that LG routinely refused to provide repairs free of charge for consumers who experience the V10 smartphone bootloop defect shortly after their warranties expire, the lawsuit states.
As a result of the V10 smartphone bootloop defect and LG’s alleged inadequate response to consumers’ complaints, the lawsuit contends, consumers have suffered injury in fact, incurred damages, and have been harmed by LG’s conduct.
Herrera is bringing the class action lawsuit against LG for violations of state and federal warranty laws. He is seeking recovery for monetary and equitable relief for LG’s alleged failure to implement or honor the terms of its warranty, breaches of implied warranties, unjust enrichment and declaratory relief.
The plaintiffs seeks to represent a certified Class of “all persons or entities who (a) currently own a LG V10 Phone and/or (b) previously owned an LG V10 Phone, and can be identified as having incurred out-of-pockets expenses related to the bootloop defect.”
Herrera and the proposed Class are represented by Brian S. Kabateck, Drew R. Ferrandini, Lina B. Melidonian of Kabateck Brown Kellner LLP; Brian D. Chase and Jerusalem F. Beligan of Bisnar Chase LLP; and Benjamin F. Johns, Andrew W. Ferich, and Jessica Titler of Chimicles & Tikellis LLP.
The LG V10 Smartphone Bootloop Defect Class Action Lawsuit is Oscar Herrera v. LG Electronics USA Inc., et al., Case No. 2:17-cv-01039, in the U.S. District Court for the Central District of California.
UPDATE: The LG V10 Smartphone Bootloop Defect class action lawsuit was voluntarily dismissed on May 4, 2017. Top Class Actions will let our viewers know if any other class action lawsuits are filed with a similar complaint.
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160 thoughts onLG Electronics Class Action Says V10 Smartphones Have a ‘Bootlooping’ Defect
Ive had issues with my LG V10, I keep getting ACCESS DENIED VOICE CALLS REJECTED…..Ive talked to LG they ask me to screenshot this when it happens and I did. They blamed it on my service provider, and wouldnt even repair or ask me to send them the phone to look at it so now im out of that money and had to purchase another phone. So i lost my money on the LG v 10.
Exact reason why I left LG. They make unreliable, garbage cell phones. My girlfriend’s G4 had the boot loop issue first, only option was to send LG the phone for two weeks for them to repair it, since it was 1 month over the manufacture warranty like everyone else’s experience. Who goes without a phone for 2 weeks (business days) due to a manufacture defect? No one, that’s who. And recently I got rid of my v10 due to experiencing sluggish-ness right after my manufacture warranty expired, and I was afraid to run across the same issue on my v10 as we did with the G4…. Looks like I made a great move. Thankfully LG has turned a customer away for life by releasing two phones that go into a boot loop around 13 months. Happily an owner of a Huawei Honor 8 personally, and a Google pixel has replaced the G4. Both completely better in every aspect of both LG products. Good riddance.
Austin D.
I want to help out with this case. I had so many issues with my LGV10 and continue to do so. I have had to replace it twice already and paid $150.00. What can I do?
I had the same experience with the LG-4. $149 added to the cost of my phone as i bought the international version and 6 months later had to use my insurance as LG was Zero help.
How does one become included in this? Lost a v10 with a lot of data in it. Actions that followed have directed me to purchase a non LG device next.
How can I be part of this suit? I had the same issue and had to pay $175 to replace my phone through insurance.
We have three V10s one failed because of the bootloop problem.
Almost the same thing here..I bought the v10 thinking I was high and mighty , the screen was scratched a d the phone was stuck in another screen..Warranty said it was void because of the scratched screen..they did not work in it until I agreed to replace the screen and fix “Their stuck problem ” I was being charged I got my phone back because I still owed on it. Took it to a tech at a store near me and fixed it for $200 compared to their $410..I love LG phones but I want in on this case too
I got exactly same problem with LG Flex 2 right after one-year warranty expired. Paid $78 for LG to have it fixed. Shame LG.
Same thing happened to me 10 days out of warranty. V10 bootloop and paperweight… I couldn’t be without a phone because I was moving the next day. Cost me almost $500 to payoff the phone and get a different phone.. If there is a class action, count me in. I really liked LG phones, but I ended up getting a moto because I need reliability…
I’m still stuck with my LG V10 trying to pay it off. Had to pay 175 for a warranty replacement on a cracked screen in the meantime. Would love to be counted in on this case…..