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LG has been hit with a proposed class action lawsuit alleging its V10 smartphones contain a bootlooping defect and the company fails to honor customers’ warranties.
Plaintiff Oscar Herrera says he purchased a LG V10 smartphone for $672 from a Verizon store in San Luis Obispo, Calif. He also bought a phone cover and glass screen protector for his new phone.
However, shortly after the one year warranty on his phone expired, Herrera experienced the bootloop problem, which rendered his V10 smartphone completely useless.
Herrera brought his phone to LG for repair, but was allegedly told that his phone was not eligible for coverage because the warranty had expired.
According to the LG V10 smartphone class action lawsuit, the bootloop defect often arises without warning, and puts the phone into a “death-spiral” where it will suddenly switch off and then remain stuck on LG’s “Life’s Good” screen. When this occurs, the phone is completely unresponsive and non-functional.
Reportedly, the problem originates from a hardware defect that causes the phone to overheat. Herrera points to numerous complaints posted on product reviews, blogs, and other consumer resources revealing that LG V10 smartphone users have experienced similar bootlooping problems.
The lawsuit also states that when consumers have replaced their phone under warranty, many have had to wait several days or weeks to receive an accommodation – which often ends up being a new V10 smartphone that suffers from the same defective design.
Some consumers have also reported losing photos and data that was stored on the bootlooped phone, the lawsuit states. Herrera also say that customers have been denied warranty coverage under the pretense that the screen is scratched.
Herrera claims that LG was aware or should have been aware of the V10 smartphone bootloop defect, but failed to disclose this to consumers. What’s worse, is that LG routinely refused to provide repairs free of charge for consumers who experience the V10 smartphone bootloop defect shortly after their warranties expire, the lawsuit states.
As a result of the V10 smartphone bootloop defect and LG’s alleged inadequate response to consumers’ complaints, the lawsuit contends, consumers have suffered injury in fact, incurred damages, and have been harmed by LG’s conduct.
Herrera is bringing the class action lawsuit against LG for violations of state and federal warranty laws. He is seeking recovery for monetary and equitable relief for LG’s alleged failure to implement or honor the terms of its warranty, breaches of implied warranties, unjust enrichment and declaratory relief.
The plaintiffs seeks to represent a certified Class of “all persons or entities who (a) currently own a LG V10 Phone and/or (b) previously owned an LG V10 Phone, and can be identified as having incurred out-of-pockets expenses related to the bootloop defect.”
Herrera and the proposed Class are represented by Brian S. Kabateck, Drew R. Ferrandini, Lina B. Melidonian of Kabateck Brown Kellner LLP; Brian D. Chase and Jerusalem F. Beligan of Bisnar Chase LLP; and Benjamin F. Johns, Andrew W. Ferich, and Jessica Titler of Chimicles & Tikellis LLP.
The LG V10 Smartphone Bootloop Defect Class Action Lawsuit is Oscar Herrera v. LG Electronics USA Inc., et al., Case No. 2:17-cv-01039, in the U.S. District Court for the Central District of California.
UPDATE: The LG V10 Smartphone Bootloop Defect class action lawsuit was voluntarily dismissed on May 4, 2017. Top Class Actions will let our viewers know if any other class action lawsuits are filed with a similar complaint.
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160 thoughts onLG Electronics Class Action Says V10 Smartphones Have a ‘Bootlooping’ Defect
I have the same issue with my T-mobile V10 at the moment. Although after numerous reset attempts I did somehow manage to start it up but shortly after it goes back to the loop. I went to my T-mobile store last friday and luckily since I kept the warranty on it I will be getting a replacement later today. All I have to pay is $5 for the service fee.
I had to get a new phone because me V10 did the same thing.. I called Verizon and LG to have my phone fixed and they both said the other company was responsible to fix it!
How do I get on this list?
How can we get added? This exact same thing happened to my husbands phone a couple weeks after the 1 year warranty was up. We had to get a new phone.
I wish there were details about how to get in on this. I’m holding my little hotbox now, with a dying battery. When it overheats, it locks up on me every time. They say I’m stuck with it til it’s paid off.
Currently having this same problem. Phone just turned off yesterday and wouldn’t turn on for anything. How can I be part of the class act? going to AT&T later but really hoping this is just a LONG hiccup…. I would hate to go get a replacement phone and the issue occurs again. Surely is not fun losing everything!
My husband has a LG g4 this happened to sent it to LG they said our warranty expired even after they gave us a extended warranty on the phone they said they applied it and it was still expired. They even sent us a label to send it in. I told them to send it back unrepaired. With much frustration I went to best buy they wanted my deductible to send it out. With much arguing they finally gave us a replacement phone. Our phone is in a bootloader. And we can’t get value able work numbers. I would like to inquire how to be part of this class action suit?
I had the same thing happen to my lg g3.
I’m on my third LG v10 my first one lasted almost a year it finally did the bootloop.then my replacement bootlooped after a few months.
I own a LG V10. Model VS990 rev.1.0
Running 6.0 Marshmallow
With the exception of the battery drain problem……I have never run into the LG BOOT LOOP PROBLEM. 2 YEARS AN RUNNING.
But, if it does happen….put me on that list
I had a similar issue but I took it to the Verizon corporate store in my community and they replaced it with a new phone at no charge.
Luckily all of my photos, videos, music and documents were all stored on micro-sd cards and Verizon & Google’s cloud.
But, I am in for this.