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MacBook Cracked Screen Class Action Lawsuit Overview:
- Who: A consumer lodged a class action lawsuit against Apple, Inc.
- Why: The plaintiff claims Apple failed to disclose to consumers that its M1 MacBook Pro and M1 MacBook Air laptops come with defective screens prone to cracking.
- Where: The class action lawsuit was filed in California federal court.
Apple’s new M1 MacBook laptops have fragile screens that crack, black out, malfunction, or otherwise cease to function without cause, according to a class action lawsuit filed Tuesday.
Plaintiff Nestor Almeida claims Apple has failed to cooperate with thousands of consumers who have been affected by screen issues on their Apple M1 MacBook Pro and M1 MacBook Air laptops.
Almeida wants to represent a nationwide Class of consumers who bought an M1 MacBook Pro or M1 MacBook Air laptop, along with a New Jersey subclass.
MacBook Screens Crack, Expensive to Repair
Almeida claims the screen on the M1 MacBook Pro he purchased from Apple’s online store in January will turn entirely black or display magenta squares, and that he would not have purchased the product had he known about the issues.
Apple exacerbated the problem by misrepresenting the issue and failing to disclose that the screen was defective, the class action lawsuit alleges.
The plaintiff alleges that Apple routinely turned away consumers who brought the issue to their attention and tried to secure replacements or repairs from the company. Consumers often had to pay between $600 and $850 to fix the issue themselves, according to the class action lawsuit.
Some consumers who paid to have the problem fixed had the issue quickly return, says Almeida, who claims Apple knew the screens were defective because of internal testing and user complaints.
Apple finally addressed the issue on Aug. 27, informing consumers they should be careful not to leave any materials on their keyboards or display or covers on their MacBook laptops when they close them, according to the class action lawsuit.
Almeida claims the MacBook screen issues manifest on their own and are not caused by covers or loose debris getting trapped between the keyboard and screen.
Apple unintentionally acknowledges the defect, the class action lawsuit alleges, by informing consumers in the address that MacBooks are designed to be intentionally thin, and, as such, the clearance between the top case and the display is “engineered to tight tolerances.”
Almeida alleges Apple is guilty of fraudulent concealment, breach of contract / common law warranty, and in violation of New Jersey’s Consumer Fraud Act, Breach of Express Warranty, and Breach of the Implied Warranty of Merchantability.
Plaintiff is demanding a jury trial and seeking actual, general, special, incidental, statutory, punitive, and consequential damages and/or restitution for himself and all Class Members.
This isn’t the first time Apple’s MacBook laptops have been involved in a complaint. A class action lawsuit filed in 2014 alleged the company failed to fix graphical issues and system failures affecting its 2011 MacBook Pro.
Did you purchase an Apple M1 MacBook Pro or M1 MacBook Air? HAve you had issues with your MacBook screen? Let us know in the comments!
The plaintiff is represented by L. Timothy Fisher and Sean L. Litteral of Bursor & Fisher, P.A.
The MacBook Cracked Screen Class Action Lawsuit is Almeida v. Apple, Inc., Case No. 5:21-cv-07109, in the U.S. District Court for the Northern District of California.
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92 thoughts onFragile M1 MacBook Screen Cracks, Malfunctions, Says New Class Action Lodged Against Apple
Please add me
Please add me to this class action against FRAGILE M1 MAC-BOOK case 5:21-cv-07109. Thanks !
Please add me too, my daughters Mac also is cracked at the bottom right after getting it for her birthday in May 2021
Includes me! Also, two of my kids have these M1 MacBook Air laptops as well so I’ll have to check theirs. Smh, multibillion dollar company and they literally continued with the coverup by only offering me a defective replacement.
This is NOT solely an M1 issue… I recently have had the same exact issues with my Intel Apple MacBook Pro. I purchased this defective MacBook on 7/11/2020 but did not open it (unbox it) and begin using it until 9/2021. Well, within the last few weeks, the same exact screen issues that are being described in this article regarding the new M1 machines, are what happened to my Intel Apple MacBook Pro from July 2020. I went to the Tacoma, WA Apple Store on 9/10/2021 to try and receive help from this store’s management. Wow, what I experienced on that night recently, was the absolute worst unethical and criminal “customer service” by that store’s two managers! Not only was I gaslighted by this Apple store’s main manager (Matthias Bojourn), regarding my blatantly defective MacBook Pro, but I caught him in his own lies after he showed me the same exact pictures of these defective screens (which most definitely includes both their Intel and M1 machines), on his own iPhone. He was on some specific website – it appeared to be an Apple Employee/Apple Management specific website which he showed me pictures of those same defective screens which have both flickering horizontal lines, one vertical solid black line and two colorful vertical lines all located on the right side of the screens. And, the mysterious, inexplicable cracks down on the bottom right! After he repeatedly manipulated our conversation and tried to gaslight me by insinuating that something was placed (that I placed something) between my screen and the keyboard, causing the crack and the numerous flickering lines, I literally turned around and was asking for witnesses – both customers and the Apple security to see my computer, to read my “proof” – the FORBES article on my iPhone which was released on 9/9/2021. This store manager, continued his unethical, abusive “customer service” toward me… I was speechless looking at this Apple Manager as he was clearly informed/taught by higher-ups within Apple, to lie, lie, lie and deny everything at all costs! At one point, he literally stated that he “did not interpret the Forbes article, like I was claiming…” I kept referring to the proof – this Forbes article on my iPhone published on 9/9/2021, along with what he actually showed me on his iPhone, was all the proof that I needed! I explained to him that this was already beginning to hit the media/public and that Apple, in that article, was admitting to their defective screens on both Intel and M1 MacBooks and Mac Air laptops! The article states loosely that Apple did not compensate and/or allow the proper spacing between their screens and the keyboards – hence creating all of these defective cracked screens!
I’ve been working with numerous Apple “senior” advisors over the last two weeks to resolve this issue with my MacBook Pro… it has been nothing short of a nightmare! I have documented everything. I took pictures of when my screen began to fail with all of these lines initially beginning a few weeks ago, leading up to the crack. There was a process in how all of these defective lines began and how it led to the crack as the final step.
Now I am worried even more. I am supposed to be receiving a replacement- one of these M1 MacBooks any day now. These are the exact M1 MacBooks that are included in this article/class action lawsuit. Unbelievable! If these Apple “senior” support reps, who I have been corresponding with since 9/10/2021, have known about these recent problems with their products, and they would only replace my defective 2020 Intel MacBook with yet another defective M1 MacBook, wow, I am going to be very upset!!!
If any lawyer reads this, please contact me directly. I would think my specific story would interest you because it adds a different angle to how corrupt Apple has continued to act. I am disabled, suffering in pain from a botched spinal fusion surgery… So, not only did I go physically to the Apple store in Tacoma, WA on 9/10/2021 to try and receive ethical customer service/help from store managers (for my clearly defective Apple MacBook which was their last batch of Intel-based MacBooks with the same exact issues), but their reps who I have had to repeatedly call over the last few weeks for any semblance of help, well they will only replace my defective MacBook with another defective MacBook! The replacement I am supposed to receive in two days, is the same defective M1 MacBooks that are being clearly detailed in this article – and in this class action lawsuit! So essentially, Apple decided to just continue covering up this huge problem by only giving me this option to receive this defective M1 MacBook! Unbelievable!!! Truly unbelievable! A multi billion dollar company and this is how unethical and criminal they are?!
Hector M
please add me
I have a MacBook Pro Retina -15 inch mid 2015 with a bad screen and is bowed in the middle due of the keyboard.
Please add me
Please add me
add me