ipad tablet cracked screenConsumers who claimed that Apple uses refurbished parts to replace broken iPhones and iPads under AppleCare or AppleCare+ warranties have received Class certification from a California federal judge.

According to U.S. District Judge William H. Orrick, the Apple parts class action lawsuit should continue as Apple’s arguments for summary judgement were insufficient.

The judge said that in requesting a summary judgment, the tech giant misunderstood the customers’ arguments around why Apple should be held liable.

Additionally, Judge Orrick said that the customers had sufficiently supported their claim that Apple’s refurbished parts were indeed inferior to new ones, as they claimed, citing expert reports on the issue.



In requesting summary judgement, Apple had reportedly called into question these expert reports, calling them “unrealistic and unsupportable.”

Judge Orrick disagreed with this challenge to the customers’ argument, and crystalized his decision by saying “Apple can challenge plaintiffs’ evidence at trial, but material disputes of fact preclude summary judgement.”

Customers included in the certified Class are those who purchased Apple’s AppleCare or AppleCare+ extended warranty on or after July 20, 2012, and who received a remanufactured replacement device when using their warranty.

The Apple refurbished replacement parts class action lawsuit was filed by Vicky Maldonado and Justin Carter in 2016. They claimed that Apple used refurbished parts to repair iPhone and iPads under warranty, not new ones.

The customers claimed that upwards of 3 million individuals were injured by the use of refurbished parts. Allegedly, many customers would not have purchased the extended warranties had they known that the parts that would be used in repairs were refurbished instead of new. According to the customers, the refurbished parts do not perform as well as new parts, and are less reliable.



The customers in the refurbished phone parts class action lawsuit say that Apple charged customers an extra for their extended warranty plan. Allegedly, the company violated this warranty by using refurbished parts.

Judge Orrick also rejected Apple’s request to have large parts of the deposition testimony for the refurbished parts class action lawsuit permanently redacted, including those detailing what iPhone and iPad parts were allegedly used. This redacted information also includes how Apple tests its devices.

Judge Orrick did agree to redact some information for 10 days, but stated that he would ultimately file an un-redacted version, saying that “there are no compelling reasons to seal such information.” 

Did you purchase AppleCare? What has been your experience with the warranty? Let us know! 

The Apple customers are represented by Steve W. Berman, Robert B. Carey, and Michella A. Kras of Hagens Berman Sobol Shapiro LLP.



The Apple Refurbished Repair Parts Class Action Lawsuit is Maldonado, et al. v. Apple Inc., et al., Case No. 3:16-cv-04067, in the U.S. District Court for the Northern District of California.

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111 Comments

  • Joshua Adkins March 27, 2020

    Yes, I have owned an Iphone for years. Thanks for notifying me

  • Sandy Doughrity Adkins March 27, 2020

    Thank you for information, yes, I have owned the Iphone for years

  • Kelli Armitage March 11, 2020

    I did and then the iPhone 6 Plus crashed took it to Apple you can buy a new one because the mother board is done, but I am still paying for the brand new one that only had a crack screen and end up w this reall while I still paying for a phone I can’t use and pay $250 for insurance decidable on top of that and I still have the refurbished phone they replaced the new one with.
    Please help Apple is getting away along w phone carriers with everything there’re is no Lemmon law on phones. If I buy a new one and something happens I expect a new one in return due to I am paying full price $800-2000 for a refund gone. Who is going to take care of or solve or pass a law on that NEDDS TO BE ONE. OT RIGHT FOR CONSUMERS.
    I AN IN I WILL GIVE YOU YOUR PROOF I HAVE PHONE AND RECEIPTS AND PHONE RECORDS WILL HAND OVER WITH NO PROBLEM

  • Diana tait March 2, 2020

    Add me

  • Robert Goudin March 2, 2020

    Add me please

  • B. Abbott January 30, 2020

    Apples warranty programs are not what they claim to be. If apple is replacing your device, you never really know what you get back as a replacement. Furthermore they put a hold your credit card for $500.00 more or less as “hostage money” while your phone is sent in and you wait for your replacement. Apple claims the $500. hold is cancelled within 10 days pending the receipt of the old/damaged phone. THIS IS NOT TRUE. My credit company stated that Apple never calls to cancel the hold cause Apple knows that the hold may automatically fall off from the persons account at the end of 30 days. Hence, I feel Apple jeopardizes an individuals ability to use their credit card especially if the card holder has a limited line of credit. The hold put on by Apple authorizes Apple to keep your money even though you may have returned your damaged phone.

  • Dwayne zehr January 27, 2020

    Add me

  • Tesheba Jones January 25, 2020

    Add me

  • Nuria torres January 24, 2020

    Add me

  • jody ezell January 14, 2020

    ADD me

  • Teri Mathews January 14, 2020

    ADD me

    • Tesheba Jones January 26, 2020

      Add me

  • Sheryl Holmes January 14, 2020

    Add me please I have a iPhone 4s

    • dora justman March 6, 2020

      i owned a 4s as well as my did my daughters….we had insurance and are not happy

  • Rhonda Smith January 11, 2020

    Add mr

  • Tammy January 8, 2020

    Commenting add me won’t do anything, you need to contact Matt Isaacs who is the investigator on this case 1-510-725-3043.

  • TABBATHA WILLIAMS January 7, 2020

    Add me please I want to be apart of this

  • Alicia Gladney-Perteet December 24, 2019

    Add me

  • Amberlee Courtney December 24, 2019

    Add me

  • Darlene banner December 11, 2019

    Add me

  • Wanda Banner December 11, 2019

    Yes me Add me for 3iphone

  • KAVORIS KING November 25, 2019

    yes i did

  • Cathy Nordahl November 23, 2019

    Yes I did

  • jessica ramos November 22, 2019

    Yes I experienced this as wel

  • Katrina ware November 18, 2019

    Yes I did and received two replacements that we refurbished

  • Moneekia Hill November 17, 2019

    Please add me

  • Giovanna Beal November 16, 2019

    Add me please

  • Lannet November 12, 2019

    Please add me

  • caroline November 9, 2019

    brought iPhone 6 and the battery was cutting off paid for a new one and still have the same problem

  • caroline jester November 9, 2019

    brought iPhone 6 and the battery was cutting off paid for a new one and still have the same problem

  • Gabby Evans November 6, 2019

    Add me

  • Leslie Griffin November 3, 2019

    This is the second I phone 6 I have had to buy the service use to be great but is very poor and it’s so slow I have had nothing but problems m it cutting off please add me

  • Dawn Marie Tindall November 3, 2019

    Add me

  • Alishia Williams November 2, 2019

    Please add me. My boyfriend brought me iPhone 6 and the battery was cutting off paid for a new one and still have the same problem

  • Lisa October 30, 2019

    I had a refurbished iPhone 6s
    Please add me to that list

  • Jean Martin October 29, 2019

    Over the years from iPhone 2-10 plus I have had many refurbished phones add me

  • Barry Gaylor October 29, 2019

    I dropped my phone and apple sent me a refurbished

  • Barbara October 29, 2019

    Filed claims please add

  • Josalyn Harris October 29, 2019

    I need to be added.

  • janice gier October 23, 2019

    add me too

  • Angela Galjour October 22, 2019

    I had AppleCare and broke my new phone. They replaced it with a refurbished iPhone. I thought I was paying them in the event something happened with my phone I would get a new one. Then they told me I could not get Apple care ever again because I filed that claim. A total ripoff

    • Angela Galjour October 22, 2019

      Please add me

  • willie Castaneda October 9, 2019

    please add me

  • Jabari Johnson October 8, 2019

    Add me

  • DIANN LESLIE COTTON October 3, 2019

    Many problems with iPhones. Got refurbished phones. Dropped calls. Audio going in and out.

  • Tierra Fleming October 2, 2019

    Add me please had apple care for my ipad and the charging port needed to be repaired and the would not fix it.

  • Cassandra Blackmon October 1, 2019

    Had several iPhones and the Apple care but can never use it the may they state you can use

  • Jean Martin October 1, 2019

    Add me

  • Diane Visca October 1, 2019

    I purchased a iPad 2nd generation with Apple Care back in 2014/2015. I dropped it and I took it to an Apple store for a replacement. I paid $49.00 and received a replacement but it was given to me in a brown plain box not a white box as a new one comes in. I asked if it was a refurbished one and I was told no it was not but I have always had my doubts.

  • warnette sweeny September 30, 2019

    add me

  • Bianca Smith September 29, 2019

    Add me

  • Carmelita Woods September 28, 2019

    I purchased a new phone, it caught fire, hit a refurbished, it quit working, got another refurbished it stopped working so please add me. Had to pay $200 each time 😠

  • Ron M. Goldstein September 28, 2019

    I have five of these with the same problems.

  • Cherie Luke September 28, 2019

    Add me please.

  • SusN etts September 27, 2019

    Add me

    • Lydia leon September 27, 2019

      I’ve sent my iPhone back twice and give a refurbished not working ..agent stars they don’t know what they sent out could be new or refurbish..I’ve paid insurance and deductible

      • Jill Jones September 28, 2019

        I would like to be added I have bought about 6-8 iPhones , there always seemed to be issues with them when a problem arises within using insurance claim.i longer use apple

  • Liz Reed September 27, 2019

    Add me

  • Robert Reed September 27, 2019

    Add me

  • Stephen Peritz September 27, 2019

    I paid the deductible for a replacement iPad 4th generation due to a small crack in screen. Shortly afterwards, I discovered the cellular radio component of the replacement iPad was not functional when I tried to add the device to a cellular plan.

  • Jean Mahnke September 27, 2019

    IPhone and IPad issues. Please add.

  • Dianne Magaldo September 27, 2019

    Please add me. I replaced my phone due to this.

  • Karen Sheehan September 26, 2019

    I pad and I phone issues
    Add me please

  • Colleen September 26, 2019

    add me

  • Bo Williams September 26, 2019

    Add me

  • Dara Cooper September 25, 2019

    Please Add Me

  • Dellaree Murray September 25, 2019

    My sons line continued to have problems, each phone that was swapped out had a different or worse problem. Sign me up please!

  • Gail stewart September 25, 2019

    I have apple I pod and alway had trouble.

  • Frances September 25, 2019

    I’ve had at least 6 Iphone 6S phones replaced because of inferior parts.
    Definitely add me to your list!

  • Amy Drugg September 25, 2019

    add me…i have had apple care and replacement refurbished several phones. Diminished trade in value of phone when upgrading & had issues with replacement phones. Apple Care was a waste of money.

  • catherine rerisi September 25, 2019

    please add me

  • Armina Patton September 25, 2019

    add me

  • Steve Hemphill September 25, 2019

    Please add me to this class action against APPLE REFURBISHED REPAIR PARTS case 3:16-cv-04067 . Thanks !

  • Michele Pettiford September 25, 2019

    I received refurbished replacements with three different phones beginning with iPhone 6 Plus. Most recently was iPhone X.

  • Amber Johnson September 24, 2019

    I received a refurbished iphone when Apple replaced my malfunctioning device under Applecare warranty, which I took directly to an Apple store for replacement. I had no idea I would be receiving a used/refurbished device, especially since my iphone was only a few months old.

  • Kathleen benson September 24, 2019

    I bought apple care and was sent an iphone with someone else’s name in it instead of a new phone and i eventually upgraded to correct issues

  • Debra Grossman September 24, 2019

    Add me

  • Tim September 24, 2019

    I bought a new iPhone which went out. Under my paid AppleCare Apple replaced my iPhone with a refurb unit, which has had problems ever since.

  • Byron Williams September 24, 2019

    Please add me

  • Edna J. Jordan September 24, 2019

    I have had an Apple phone for years. Had the battery replaced about three times. I get messages two to three days later. I barely use my phone other than dr., or work emergencies. I get those messages days later please ADD me. I am not spending almost $1000 for a phone that is barely used.

  • jean bales September 24, 2019

    Please add me Trouble with phone

    • Lisa September 24, 2019

      Please add me

  • Angela T September 24, 2019

    Add me

    • Eliza November 6, 2019

      You all know that you can’t just comment “add me”, right? No one is going to add you, they don’t have your information, and if you want to be added, fill out the claim form when it is posted. Seriously, I don’t understand how y’all think that commenting “add me” would do anything. Wow.

  • Carolyn Seward September 24, 2019

    PLEASE ADD ME. i phone 7 referbished was no good for me, it just shut down, I had this phone for 3 months or more before it started slowing up and went completely blank . I received this phone from sprint. I returned it and was given the run around, until sprint talked me into getting an i phone x.

  • Teresa Denise Wallace September 24, 2019

    Add me please

  • Josh September 24, 2019

    Add me

  • Tess September 24, 2019

    Add me please

  • Jerome mackey September 24, 2019

    I went through 4 replacements with apple and att in which caused me many issues like missed doctors appointments due to the phone not connecting or just not accepting calls they kept sending more refurbished phones and I made several trips to att and the apple store, it was a night mare.

  • Blanche Grice Petty September 24, 2019

    Please, please add me to this class action my iPhone needed to be repaired, so I had to go through a lengthy process only to be told, they’d have to replace my phone instead, once I received what was supposed to be my new iPhones, I was very angry and upset because the replacement iPhone 6s+ was a refurbished iphone not a new one as I was told it would be

  • Michelle Koba September 24, 2019

    I purchased insurance on my phone from Verizon. After just a few months the front and back of my phone started to crack. They said they can not fix the back that I need a replacement phone. I had to pay $199 for a replacement referbished phone. Mine was only a few months old.

  • Tracey Chappell September 24, 2019

    At the end of last year my phone required service and it never worked right so they suggested I upgrade which seems to make you stuck with their svcs

  • Alex Sorkin September 24, 2019

    Please add me

  • John September 24, 2019

    Please add me

  • MONIQUE SALERNO September 24, 2019

    add me please

  • Tawana Zeigler-Davis September 24, 2019

    Yes my we purchased Apple Care and when my phone needed repair I was made to go through a lengthy process just to be told that they needed to replace my phone but it was a refurbished phone not a new one as I expected.

  • Amber C Morris September 24, 2019

    add me

  • Sherry Carter September 24, 2019

    Add me please

  • Karen Wong September 24, 2019

    Add me please

  • SHAUN BROWN September 24, 2019

    ADD ME

  • LaShonda Bradley September 24, 2019

    Please add me: Sprint, Verizon & AT&T

  • Luay Kizy September 24, 2019

    Add me please

  • Justin Solberg September 24, 2019

    How do I get added, I have had several devices replaced from them till now and then they started acting weird and one stopped working and I was told it had no warranty after

  • joanne gobin September 24, 2019

    add me

  • Shawanda Lee September 24, 2019

    Add me please

  • Debbie September 24, 2019

    I, too, have always paid for apple care and when the time came that I needed it I was very disenchanted to say the least! I had a brand new phone in 2015 – I was on a pontoon boat and went to take a picture and my darn phone dropped into the water. I called apple care – had a replacement phone shipped to me and it was used/refurbished. When I called about this they said that whenever a phone needs to be replaced it is/will always be a used one not a new one. Not right – I had a new one and when I had a problem I got a used one to replace it. It is a rip-off to me anyway!

  • Tammy Nash September 21, 2019

    Add me

  • Denia Aponte September 20, 2019

    Add me

  • John Barnes September 19, 2019

    ADD ME

  • Sharon D Barnes September 19, 2019

    My iPad has been replaced and not working the same. Add me

  • Nadina Bates September 19, 2019

    Add me

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