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Verizon fine overview:
- Who: The Federal Communications Commission wants to fine Verizon $100,000.
- Why: The fine would be charged for the company’s failure to provide the agency with sufficient data on its Premium Visual Voicemail service, per the FCC.
- Where: The Verizon fine would reflect its actions in the United States.
The Federal Communications Commission seeks to fine Verizon $100,000 for failing to provide enough data regarding its Premium Visual Voicemail service for the agency to determine whether it provided sufficient accessibility for disabled users.
The proposed fine stems from a consumer complaint to the agency’s Enforcement Bureau about Verizon’s voicemail service, which transcribes voice messages into text, alleging the service was not accessible.
After receiving the complaint, the commission determined that Verizon failed to provide information that it was required to provide for the agency to make its determination, thus violating commission rules and the Communications Act of 1934.
Verizon fined for not being ‘fully responsive’
The complaint was made to the bureau in December 2021 by a hearing-impared Verizon customer. The customer complained that the voicemail service, which costs $2.99 per month, stopped working a few months after he bought a Samsung phone and added the service to it.
The Communications Act requires telecom services and equipment to be accessible to people with disabilities if the services are “readily achievable.” However, the FCC has been unable to determine whether Verizon failed to provide achievable services, due to the telecoms company being “not fully responsive.”
“We will take appropriate action to ensure others appreciate the importance of these investigations and the need to fully respond to our requests for information,” said Loyaan A. Egal, acting FCC Enforcement Bureau chief, in a statement.
Verizon ready to appeal FCC fine
Verizon has already disputed the findings that its voicemail service was insufficient. It can still also respond to the FCC’s fine notice and ask the commission to overturn the action.
“At all times the Verizon service at issue was accessible to everyone — including the single
individual who filed the underlying complaint with the FCC,” Verizon spokesperson Rich Young told Law360 in an email. Young also noted that Verizon may appeal the decision.
Have you had issues with Verizon’s Premium Visual Voicemail service? Share your experience in the comments section below!
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17 thoughts onVerizon to pay proposed $100K fine over voicemail accessibility for disabled users
Add me please. I have had nothing but trouble with this company. Several different issues such as not honoring the rebates ect
Only been with Verizon for about 3-4 months. I have no voice-mail access on my phone, my bill keeps going up even though I’ve spoke with the sales representative and Verizon to be told that by enrolling in auto pay makes my bill go down $10 but only every other month. Been nothing but problems since I got it but here is the kicker I’m stuck with them because I have to pay for the device I’m using currently along with their monthly increases in my bill. How do I get added please?
Been w them 7 yrs keep getting no svc .. bad customer svc no data or network
Up the bill never told
Plan and simple they are out to crunch my bk acct
I’ve had many issues w Verizon
Messages not working they want money to read messages.
They have me on slow to the slowest data. I’m sr ‘s plan and data won’t even go thru.
Now I’ve complained and my messages notifications keep turning to blocked. I unblock and they go back to blocked that day or within 24 hrs.
They have tried to talk me into a new phone. Do t want it.
They change or so call update my network. Then all apps start running in bkgroung
And that makes data increase
And then I’m put on lowest part of tower because data gets maxed out..
Charges went up on bill calling it fees 2.00 I believe. I was NEVER NOTIFIED.
Please add me
19 years verizon customer add me please never had voice-mail working,recently wifi not working at home I’m disabled always pay big bill verizon actually tried to give me a months credit for a service that’s not working won’t refund $300 I already paid last month. I’m done a company that takes customers money and offers no services needs to close up shop!! I want money refunded now
Please add me for verizon.
Please add my husband and I! We Are Verizon
Add me
Yes I have Verizon and the premium visual voicemail. One day it’ll be fine and another day it’ll tell me that it’s not part of my plan or it just won’t work. I thought maybe my signal was bad, but come on I have 5G.