Neutrogena Class Action Says Acne Mask is Falsely Advertised

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A class action lawsuit claims that Johnson & Johnson promises customers that its Neutrogena Light Therapy Acne Mask will provide 30 daily treatments, but the product fails to last even that long.

Lead plaintiff Rebecca Correia says the Neutrogena mask is a device intended for acne treatment that emits red and blue LED light onto the skin of the user.

The product allegedly comes with one activator for every mask and is intended for use 10 minutes at a time, with a total of 30 treatments available inside a typical package.

The product labeling states that a consumer will have to buy a new activator after a 30-day period. However, as argued in the Neutrogena class action lawsuit, the product does not even last the promised 30 days.

The Neutrogena class action lawsuit says that the makers of the device have engaged in business fraud due to this action of planned obsolescence.

The plaintiff says that the product easily allows for more than 30 daily treatments, but that consumers are told to get rid of the product and replace it instead.

The patent for the device, according to the Neutrogena class action lawsuit, shows that the original device was set to 55 uses rather than 30 to allow people to try the sample in store without drawing on one of the 30 sessions. Once the products were taken out of the packaging, the countdown of the sessions would begin.

The Neutrogena class action lawsuit specifically argues that consumers have a reasonable expectation that they have purchased all available battery power for the product and that 30 days is the true maximum.

The Neutrogena acne treatment class action lawsuit alleges that as it stands now, consumers are unable to use a large portion of the battery power for which they paid with their original purchase.

Correia says consumers would not have purchased additional replacement activators if they had been aware of the remaining battery usage left in the product, but that as a result of the company’s behavior, consumers have been injured.

The Neutrogena class action lawsuit seeks to represent a Class of all other consumers similarly situated nationwide as well as a California subclass.

The Johnson & Johnson class action lawsuit seeks declaratory and injunctive relief, restitution, damages, and any other available remedies.

The Neutrogena acne treatment class action lawsuit says that the creators of the device have engaged in false and deceptive advertising that has harmed consumers who expected that they were getting a quality product and that the product truly ran out of battery after only 30 sessions.

The Johnson & Johnson class action lawsuit alleges violations of multiple California laws, trespass to chattel, and common law fraud.

The plaintiffs in the Neutrogena class action lawsuit are represented by Benjamin Heikali and Joshua Nassir of Faruqi & Faruqi LLP.

The Neutrogena Light Therapy Acne Mask Class Action Lawsuit is Rebecca Correia v. Johnson & Johnson Consumer Inc., Case No. 2:18-cv-09918-PSG-AS, in the U.S. District Court for the Central District of California.