Stellantis infotainment class action overview:
- Who: Eleven drivers of Jeep, Dodge, Wrangler and Ram vehicles are suing the automaker Stellantis.
- Why: The plaintiffs claim their vehicles are equipped with a defective infotainment system that doesn’t do what is promised.
- Where: The Stellantis infotainment class action was filed in a Michigan federal court.
Certain Jeep, Dodge, Wrangler and Ram vehicles are fitted with defective infotainment systems with unreliable GPS and bluetooth systems, a new class action lawsuit alleges.
Eleven plaintiffs filed the class action complaint against FCA US LLC — doing business as Stellantis — on June 19 in a Michigan federal court, alleging violations of state and federal consumer laws.
According to the lawsuit, certain Stellantis vehicles contain defective Uconnect infotainment systems.
Uconnect is a multimedia and video interface in the vehicles’ center console. It operates the visual for the backup camera, the controls for the audio and radio system, cell phone connectivity, weather information, and the navigation system, the lawsuit says.
While FCA’s website dedicated to the Uconnect system touts its features in entertainment, phone calls, voice commands, and navigation, they do not work as promised, the lawsuit states.
“Rather than reliably providing these features, the Class Vehicles’ infotainment systems are plagued by a series of issues stemming from a common defect that causes many features—including the navigation, audio system, and Bluetooth connectivity—to malfunction, operate intermittently, and even become inoperable,” the plaintiffs say.
Defect can also be dangerous, lawsuit claims
The defect can also cause critical safety-related systems to fail, namely the backup camera and its display, the lawsuit says.
“When the system abruptly malfunctions while the car is being driven, unexpected audio or video errors can cause the driver to become distracted,” the plaintiffs say.
Plaintiff Sharon Brenneman says she purchased a new 2022 Chrysler Pacifica Hybrid in 2023. Brenneman says the GPS in her infotainment system frequently drops out, and occasionally turns off and on.
Plus, when the GPS goes off, Brenneman says she needs to use her cell phone for directions while driving. The app that she uses is supposed to sync her Android smartphone with the Uconnect 5 through Bluetooth. However, that feature does not work consistently, forcing her to take her eyes off the road while driving, the lawsuit alleges.
Stellantis knows of the issue, lawsuit says
The automaker has long known of the defect from internal warranty and repair records and complaints on consumer message boards.
Despite this, the company has failed to issue a fix or a recall of the allegedly affected vehicles, the plaintiffs say. As a result, they are suing on behalf of anyone in the United States who purchased or leased a Class Vehicle equipped with a defective Uconnect 5 infotainment system.
The Class Vehicles include: 2021-2024 Chrysler Pacifica • 2022-2024 Ram pickup trucks (1500, 2500, 3500) • 2022-2024 Ram Chassis Cab • 2022-2024 Ram ProMaster • 2022-2024 Jeep Wagoneer and Grand Wagoneer • 2022-2024 Jeep Compass • 2022-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L • 2022-2024 Dodge Durango • 2023-2024 Dodge Hornet
The plaintiffs are suing for negligent misrepresentation, common law fraud, breach of express and implied warranties, violations of the Magnuson-Moss Warranty Act fraud, violations of various state consumer protection laws and unjust enrichment and are seeking certification of the class action, damages, fees, costs and an injunction.
In 2022, Honda was hit with a similar class action lawsuit alleging it sold 2016-2020 Honda Civic vehicles equipped with a faulty infotainment system.
What do you think of the allegations in this infotainment class action lawsuit? Let us know in the comments.
The plaintiffs are represented by The Miller Law Firm, Ahdoot & Wolfson PC, Shub & Johns LLC, Wolf Popper LLP and Berger Montague.
The Stellantis class action lawsuit is Matthew McNeely v. FCA US LLC, Case No. 2:24-cv-11596-BRM-DRG in the U.S. District Court for the Eastern District of Michigan.
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3 thoughts onStellantis class action claims vehicles contain infotainment defect
2023 dodge challenger infotainment incorrect time when turn on the car displays incorrect time for like 10 to 30 min and then auto corrects and changes everything car starts has made me late to soo many appointments
I have a 2023 dodge challenger and on dodges website it claims all dodge comes with dodge connect standard and it comes with uconnect and I see on my vehicle radio uconnect however when I call uconnect and dodge they claim my car is not equipped with either even though it is stated on dodges website car specs for standard equipment
I have a 2022 Jeep Grand Cherokee Summit L and I have been back and forth to the dealer about the same issue among some other issues and no one can ever tell me anything they keep my car inconvenience me and then tell me they don’t know what’s wrong. Truck has been back to the dealer probably about six times in the last year because it can’t keep a wheel alignment I’ve bought three sets of brand new tires and no one can give me an answer for what is going on