Stellantis infotainment class action overview:
- Who: Eleven drivers of Jeep, Dodge, Wrangler and Ram vehicles are suing the automaker Stellantis.
- Why: The plaintiffs claim their vehicles are equipped with a defective infotainment system that doesn’t do what is promised.
- Where: The Stellantis infotainment class action was filed in a Michigan federal court.
Certain Jeep, Dodge, Wrangler and Ram vehicles are fitted with defective infotainment systems with unreliable GPS and bluetooth systems, a new class action lawsuit alleges.
Eleven plaintiffs filed the class action complaint against FCA US LLC — doing business as Stellantis — on June 19 in a Michigan federal court, alleging violations of state and federal consumer laws.
According to the lawsuit, certain Stellantis vehicles contain defective Uconnect infotainment systems.
Uconnect is a multimedia and video interface in the vehicles’ center console. It operates the visual for the backup camera, the controls for the audio and radio system, cell phone connectivity, weather information, and the navigation system, the lawsuit says.
While FCA’s website dedicated to the Uconnect system touts its features in entertainment, phone calls, voice commands, and navigation, they do not work as promised, the lawsuit states.
“Rather than reliably providing these features, the Class Vehicles’ infotainment systems are plagued by a series of issues stemming from a common defect that causes many features—including the navigation, audio system, and Bluetooth connectivity—to malfunction, operate intermittently, and even become inoperable,” the plaintiffs say.
Defect can also be dangerous, lawsuit claims
The defect can also cause critical safety-related systems to fail, namely the backup camera and its display, the lawsuit says.
“When the system abruptly malfunctions while the car is being driven, unexpected audio or video errors can cause the driver to become distracted,” the plaintiffs say.
Plaintiff Sharon Brenneman says she purchased a new 2022 Chrysler Pacifica Hybrid in 2023. Brenneman says the GPS in her infotainment system frequently drops out, and occasionally turns off and on.
Plus, when the GPS goes off, Brenneman says she needs to use her cell phone for directions while driving. The app that she uses is supposed to sync her Android smartphone with the Uconnect 5 through Bluetooth. However, that feature does not work consistently, forcing her to take her eyes off the road while driving, the lawsuit alleges.
Stellantis knows of the issue, lawsuit says
The automaker has long known of the defect from internal warranty and repair records and complaints on consumer message boards.
Despite this, the company has failed to issue a fix or a recall of the allegedly affected vehicles, the plaintiffs say. As a result, they are suing on behalf of anyone in the United States who purchased or leased a Class Vehicle equipped with a defective Uconnect 5 infotainment system.
The Class Vehicles include: 2021-2024 Chrysler Pacifica • 2022-2024 Ram pickup trucks (1500, 2500, 3500) • 2022-2024 Ram Chassis Cab • 2022-2024 Ram ProMaster • 2022-2024 Jeep Wagoneer and Grand Wagoneer • 2022-2024 Jeep Compass • 2022-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L • 2022-2024 Dodge Durango • 2023-2024 Dodge Hornet
The plaintiffs are suing for negligent misrepresentation, common law fraud, breach of express and implied warranties, violations of the Magnuson-Moss Warranty Act fraud, violations of various state consumer protection laws and unjust enrichment and are seeking certification of the class action, damages, fees, costs and an injunction.
In 2022, Honda was hit with a similar class action lawsuit alleging it sold 2016-2020 Honda Civic vehicles equipped with a faulty infotainment system.
What do you think of the allegations in this infotainment class action lawsuit? Let us know in the comments.
The plaintiffs are represented by The Miller Law Firm, Ahdoot & Wolfson PC, Shub & Johns LLC, Wolf Popper LLP and Berger Montague.
The Stellantis class action lawsuit is Matthew McNeely v. FCA US LLC, Case No. 2:24-cv-11596-BRM-DRG in the U.S. District Court for the Eastern District of Michigan.
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18 thoughts onStellantis class action claims vehicles contain infotainment defect
I was in a minor accident in 09/23 with our dodge hornet . Dodge pulled the black box and sent me a letter I still have that states nothing wrong an that I had to cover damage when car malfunctioned . Fast forward to now – April 2025 they issued a recall with no remedy to fix issues similar to those I had in 2023 . I called today 7/2025. They won’t buy back . Dealership advised they are not allowed to sell them nor allow trade in of them . Car is a death trap with no plans yet to fix . I’m a first responder and veteran , husband active duty . Great way to screw a military and first responder family !
I purchased my 2021 Durango from Bertera in Westfield Mass. I’ve been having issues with the Uconnect system, connectivity using Android auto. I understand that Stellantis is well aware of the issue and refuses to do anything to fix the problem. The dealership wants to replace the antennae, and a antennae cable to the tune of nearly $1000.00. And they wonder why Dealerships have a bad reputation. I would love to join an existing class action lawsuit but I don’t know if this is even possible.
I have spent nearly every month since buying our 2022 Wagoneer dealing with issues with the Uconnect system- multiple trips to the dealer including a full wire harness replacement which literally dissected my vehicle. Jeep has denied vehicle buy back and has only offered me $600 for my time for a separate defect I had and hasn’t owned anything about the months and months I’ve spent waiting on parts and vehicle time in the shop. I’d love to hear about how to become a plaintiff or at least get a payout.
I’m at my wit’s end and desperately need help. I own a small business servicing the Vancouver area, and last year, for my 50th birthday, I bought my first-ever new vehicle: a 2023 Ram Promaster 3500. It was a work vehicle, not a luxury purchase. Sadly, just a week after buying it, I started experiencing recurring electrical problems. Since then, my van has been at Maple Ridge Dodge a staggering 18 times – sometimes for two full weeks, and often twice a month, every month. The same electrical issues keep resurfacing, and now a new problem has emerged. This morning, I went to the dealership seeking a resolution, but they offered no help. Instead, they suggested I buy a new van, which would cost me an additional $50,000. This is unacceptable. I’m losing money every day my van is in the shop. The general manager at Maple Ridge Dodge even told me, ‘I don’t care,’ and suggested I sue Chrysler. I’m a small business owner just trying to make a living. Please help me get this resolved.”
i have a Ram 2500, 2018, the radio touch screen has delaminated and now randomly goes nuts. turning stuff on and off by itself. can people be added to this lawsuit? 1580.00 to have mine replaced is crazy but cant use it as it is.
Same issue here with 2018 Ram 1500. Seems the dealerships only offers to replace for $1500. Insane amount of money for something that is tied into safety features of vehicle. Why hasn’t it hasn’t been recalled yet.? Awful.
I started a thread on 4xeforums about an my UConnect being stuck in a reboot loop after an over-the-air update was applied in early August. I would love to be added if possible, and I imagine other participants on that thread would too.