iRobot Roomba Defect Class Action Lawsuit Overview:
- Why: The plaintiff alleges iRobot knows about a defect in its Roomba Vacuums but continues to sell the product anyway.
- Who: iRobot Corporation faces a class action lawsuit from a customer.
- Where: The class action lawsuit was filed in Illinois federal court.
An Illinois resident filed a class action lawsuit against iRobot Corporation, which manufactures and sells the Roomba Vacuum, for an alleged wheel defect in the vacuums that renders the product useless.
The plaintiff is Thomas W. Toolis who bought a Roomba Vacuum in 2018. In February 2022, the Roomba’s left wheel became unable to turn, causing the whole vacuum to stop working properly. Toolis contacted iRobot about the listed Error 5 and was instructed to buy a $59 wheel kit to fix the vacuum. However, Toolis says the wheel kit did not remedy the malfunction and that the left wheel issue persists. Toolis claims iRobot has declined to provide him with a fully functioning Roomba Vacuum.
Toolis seeks to represent a class of all persons and entities who bought a Roomba Vacuum, sent it to iRobot for repairs or replacement for a wheel malfunction and were charged for repair kits that did not remedy the defect.
iRobot Roomba Defect Renders Vacuum ‘Inoperable,’ Plaintiff Says
Toolis claims that the wheel kit does not remedy the Roomba malfunction because there is a “defect in the vacuums’ core processing unit,” specifically the H-Bridge driver circuit. Further, he says that iRobot knew about the defect/malfunction but chose not to disclose the issue with consumers and continued to sell the vacuums anyway.
“The subject failure of the Roomba Vacuum during the Class Period has been well documented on the Internet,” the class action lawsuit says. iRobot also charges customers for repair kits that allegedly do not remedy the wheel defect, making their profits “unjust and inequitable,” according to the complaint.
Toolis accuses iRobot of violating consumer protection laws and engaging in deceptive business practices. iRobot is also accused of breaching implied warranty.
“In selling the Roomba Vacuum to Plaintiff with the knowledge that the machine was defective, iRobot impliedly warranted the Roomba Vacuum to be fit for the use of cleaning flooring,” the class action lawsuit says. However, iRobot knows the products “routinely malfunction and the vacuum becomes inoperable,” thus failing to fulfill its advertised purpose.
Toolis seeks actual damages or restitution; an order preventing iRobot from selling more Roomba Vacuums; refunds, replacements and/or recalls of the Roomba Vacuums; attorneys’ costs; and pre-and post-judgment interest.
Has your Roomba stopped working due to a defective wheel? Share your experience in the comments section below!
The plaintiff is represented by Christopher M. Jahnke of Frankfort Law Group.
The iRobot Roomba Defect Class Action Lawsuit is Toolis v. iRobot Corporation, Case No. 1:22-cv-01290, in the US District Court for the Northern District of Illinois Eastern Division.
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46 thoughts oniRobot Class Action Claims Company Profits From Defective Roomba Vacuums
The iRobot Combo Essential mop/vacuum has major battery issues and when I called customer service they are totally aware of it and do absolutely nothing. Continuing to sell the same junk model, I know because we bought another one to test it and it had the same issue thankfully we got a full refund on the second one. The first one was a gift and it’s never moved off of the docking station.
Let me guess, Toolis v. iRobot Corporation, Case No. 1:22-cv-01290 is about the S9+. I own about 6 of them and each one has had issues. Why 6? Instead of spending weeks upon weeks getting the runaround from iRobot or purchasing the wheel modules you can no longer locate, I figured purchasing used machines were more ideal. Once I was lucky and iRobot exchanged my bot, only to receive a noticeably refurbished one that spit out the same left wheel error code as the one I shipped off for exchange -did they acknowledge either? Absolutely not! I’ve been a faithful iRobot customer for well over 10 years, but when I saw this exact article I thought of the s9+ and the never-ending hassle(s) I’ve had over the years. The service I’ve received has been stunning, and that’s dripping in sarcasm.
Purchased I robot j9 combo plus late nov early dec 2023. Have had nothing with problems, error code, docking issues, not charging etc etc. have had many conversations with irobot, that resulting in them send exchange pieces, battery or units only to have same problems exist. I have begged for a refund and was told I had the problem to long. Out of the 10 or so months I have owned this equipment, it has only ran approximately 3 months all together, has not ran more then a week at any given time.