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This settlement is closed!
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JustAnswer agreed to pay $4.7 million to resolve claims its expert answer subscriptions violated California auto renewal terms.
The settlement benefits consumers who were enrolled in a JustAnswer membership subscription after a trial period between Jan. 31, 2016, and Dec. 2, 2021, and who created their account with a California billing address.
JustAnswer is a website that allows consumers to submit their questions to “experts” in various fields. In order to ask questions on JustAnswer, consumers must pay a monthly subscription fee.
According to a class action lawsuit against JustAnswer, the website operator violated California renewal laws by automatically renewing customer subscriptions without consent. Under California law, auto renewal terms must be displayed in a clear and conspicuous manner before customers are charged for the subscription.
Plaintiffs in the case say they were misled by JustAnswer and the company’s failure to display their auto renewal terms in a clear way.
One plaintiff allegedly believed she only needed to pay a one-time fee of $5 to get her question answered. She claims she was not informed upon paying or in her welcome email that she had been enrolled in an automatic renewal agreement, and was later surprised to be charged a monthly fee of $46.
“If [the plaintiff] had known that Defendants were going to enroll her in an automatically renewing membership program, [she] would not have submitted her credit card information to Defendants and would not have paid any money to Defendants,” the JustAnswer class action lawsuit contends.
The complaint includes documentation of similar complaints from customers on online forums such as the Better Business Bureau website.
JustAnswer hasn’t admitted any wrongdoing but agreed to resolve these claims with a $4.7 million class action lawsuit.
Under the terms of the JustAnswer subscription settlement, class members can collect a cash payment from the fund. The net settlement fund will be divided equally amongst participating class members, regardless of the amount each class member paid in membership fees. Exact payments will vary depending on the number of class members who participate in the settlement. The more class members who participate, the lower payments will be.
The deadline for exclusion and objection is Aug. 16, 2022.
The final approval hearing for the JustAnswer subscription settlement is scheduled for Oct. 14, 2022.
In order to receive a payment from the settlement, class members must submit a valid claim form by Aug. 16, 2022.
Who’s Eligible
The settlement benefits consumers who were enrolled in a JustAnswer membership subscription after a trial period between Jan. 31, 2016, and Dec. 2, 2021, and who created their account with a California billing address.
Potential Award
TBD
Proof of Purchase
No proof of purchase applicable
Claim Form
NOTE: If you do not qualify for this settlement do NOT file a claim.
Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.
Claim Form Deadline
08/16/2022
Case Name
Sellers, et al. v. JustAnswer LLC, Case No. 37-2020-00005869-CU-BT-CTL, in the San Diego County Superior Court
Final Hearing
10/14/2022
Settlement Website
Claims Administrator
Sellers, et al. v. JustAnswer LLC
CPT GROUP, Inc.
50 Corporate Park
Irvine, CA 92606
JustAnswerSettlement@cptgroup.com
888-398-3453
Class Counsel
Zach P Dostart
DOSTART HANNINK & COVENEY LLP
Defense Counsel
Randolph Gaw
GAW | POE LLP
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11 thoughts onJustAnswer subscription autorenewal $4.7M class action settlement
I too was scammed. When I called today the first person yelled at me when I asked for a supervisor. When I refused to let it go she hung up on me. I called back and got another non speaking English person, Devan, I told him I wanted to speak to a supervisor. He insisted he could help me. I told him what he needed to do. Of course he said he couldn’t refund my money. He told me all of the supervisors were busy. I hung up this time. And called back. Jacob said he would have a supervisor call me in 30 minutes. I am still waiting for that call. All I wanted that night I made the initial call was to ask a question about my little dog. After talking to them, the ASPCA of course for a charge, I still ended up taking her to an Emergency vet hospital.
Happened to me as well. in Dec 2022 I called twice about my refrigerator. I did not see until later I had gotten billed twice. Then I did not pay attention to my credit card statements until now, on Aug 1, I realized I had been billed monthly. Never was told that there was a subscription! When I called them yesterday they sent me a message saying the subscription was stopped. I tried to call back to speak to someone about the fact I had never been told it was subscription. The person I finally got hung up on me as I was telling him . I see there was a lawsuit that I can not join. Is there anything I can do to get money back? Anything that can be done to prevent this from continuing?
Sam thing happened to me, I never signed up and they keep taking $35.00 out every month and I can’t cancel, what can I do,
Kim Pound
Kimberlypound72@gmail.com
We also have been scammed 2 months worth and yes they hung up when I tried to get a refund.
In my case, it went a big step further. My husband was transferred to JustAnswer by another party without his consent. He was then badgered for a long enough time to get him really angry. The consistent question was “do you want to join JustAnswer”. The consistent answer was NO. We now have 2 “membership” charges to our credit card. This should be illegal on a number of fronts. Why are they allowed to do business?
Just answer is still doing the same offense. They been billing my credit card for several months now before I caught it. You can’t get in touch with anyone. This is fraud and they don’t care about the fine because they are stealing more than enough to pay it
The unknown membership fee. Scam just happened to me too.
Hello I jus had the same thing happen to me today I was only gonna get charged 5$ to get ahold of a mechanic and to answer a a question …. Having a feeling and going thru this experience literally makes me feel robbed and ashamed that this company seems to be adding subscriptions and charging with out any consent
This literally order showed up on one of my bank statements. I tried logging in, as I had no recollection I had an account…there is no account linked to any of my emails. If I had not checked, this charge could have gone undetected. I live in Maryland
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