Convergys Unpaid Overtime Class Action Settlement

A class action settlement has been reached in an unpaid overtime class action lawsuit against Convergys Corp. If you are a current or former hourly Remote Agent for Convergys Corp., you may be entitled to a compensation via the Convergys unpaid overtime class action settlement fund.

Plaintiffs Carla Matthews, Lisa Worrills and Gary Cosby, all current or former Convergys employees, filed this unpaid overtime class action lawsuit against Convergys Corporation and Convergys Customer Management Group Inc. in North Carolina federal court on behalf of themselves and a Class of similarly situated hourly Convergys employees who allegedly had their rights employee rights violated.

According to this Convergys class action lawsuit, the plaintiffs allege Convergys violated the Fair Labor Standards Act (FLSA) by neglecting to pay Remote Agent employees for all hours worked. This includes overtime hours, performing the pre-shift, post-shift, and pre- and post-meal break preparatory activities, as well as mid-shift technical downtime issues.

Convergys denies all allegations brought against them in this unpaid overtime class action lawsuit. However, the defending company has agreed to this Convergys class action settlement in order to avoid the uncertainty of further litigation and court costs.

Convergys has agreed to pay $4.5 million in total to compensate all eligible claimants, pay for Settlement Administration costs, plaintiffs’ attorneys’ fees and court costs, and to provide an incentive award to the named plaintiffs who served as Class Representatives.

Who’s Eligible

Class Members of this Convergys unpaid overtime class action are defined as all current and former hourly customer service related employees — such as agents, customer service representatives, problem resolution representatives — and all other Convergys Corp. hourly employees in similar Remote Agent positions, who communicated with Convergys Corp. customers and potential customers from May 16, 2011 through Aug. 28, 2015.

Excluded from the Class are Telecommute Agents.

Potential Award

Varies. The amount each claimant receives depends on the total amount of time worked, and the number of timely and valid claims filed.

Benefits for Class Members will be no less than $65 and no more than $10,000.

Proof of Purchase

Complete and mail or fax a Claim Form and Release, along with a W-4 and W-9 Form to the Matthews v. Convergys Settlement Administrator no later than Nov. 2, 2015.

If you have not received a Claim Form, you can request one by calling the Settlement Administrator or writing to them at the address provided.

Claim Form Deadline

11/02/2015

If you are a Class Member and wish to receive a Claim Form, you may call or write the Settlement Administrator and ask to have one mailed to you.

Case Name

Matthews, et al. v. Convergys Corporation, et al., Case No. 1:14-cv-00125, in the U.S. District Court for the Western District of North Carolina.

Final Hearing

11/30/2015

Settlement Website

www.MatthewsConvergysSettlement.com

Claims Administrator

Matthews v. Convergys Settlement Administrator
P.O. Box 43382
Providence, RI 02940-3382
Phone: 1-888-643-6765
Fax: 1-877-311-4779

Class Counsel

SOMMERS SCHWARTZ, P.C.
JOHNSON BECKER, PLLC

Defense Counsel

FROST BROWN TODD LLC