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This settlement is closed!
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A $1.15 million Compass Bank class action settlement has been reached, resolving claims that the bank placed survey phone calls to non-customers in violation of federal law.
Class Members include those who received a Compass Bank survey phone call on their cell phone either from the bank, or from MSR Group calling on behalf of Compass, between Dec. 14, 2012 and Feb. 8, 2019.
Plaintiff Robert Hossfeld accused Compass Bank of making unsolicited phone survey calls to consumers’ cell phones in violation of the Telephone Consumer Protection Act.
According to the Compass Bank class action lawsuit, consumers, some of whom never had any contact with the bank, were subject to these unwanted phone calls.
Under the Telephone Consumer Protection Act, TCPA, businesses are prohibited from calling consumers with advertising messages without prior express consent. Companies are also barred from using automatic dialing systems or prerecorded voices.
The Compass Bank phone call survey class action lawsuit alleged that the bank, as well as a third party marketing company, MSR Group, both called without permission and used an automatic dialing system.
Further, the bank used a prerecorded message, said the plaintiffs.
Under the terms of the Compass Bank class action settlement, Class Members are expected to receive between $100 and $350.
To make a claim, Class Members must provide a Notice ID and pin provided on the Notice.
Class Members who did not receive a Notice can mail a Claim Form with the cell phone number that received the Compass Bank phone call survey.
The deadline to opt out or object to the settlement is May 9, 2019.
Who’s Eligible
Class Members include all non-customers of Compass Bank who received a Compass Bank phone survey call between Dec. 14, 2012 and Feb. 8, 2019.
Potential Award
$100 to $350 (estimated range)
Proof of Purchase
Notice ID and pin for online claims or cell phone number for mailed forms.
Claim Form
NOTE:Â If you do not qualify for this settlement do NOT file a claim.
Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.
Claim Form Deadline
06/24/2019
Case Name
Hossfeld v. Compass Bank, Case No. 2:16-CV-2017-ACA, in the U.S. District Court for the Northern District of Alabama – Southern Division
Final Hearing
08/28/2019
UPDATE: The Compass Bank Survey Phone Call Class Action Settlement was granted final approval September 12, 2019. Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.
Settlement Website
Claims Administrator
Bank Survey TCPA Settlement
c/o American Legal Claim Services LLC
PO Box 23369
Jacksonville, FL 32241-3369
1-800-372-5704
Class Counsel
Alexander H. Burke
BURKE LAW OFFICES LLC
Defense Counsel
Gregory C. Cook
BALCH & BINGHAM LLP
Join a Free TCPA Class Action Lawsuit Investigation
If you were contacted on your cell phone by a company via an unsolicited text message (text spam) or prerecorded voice message (robocall), you may be eligible for compensation under the Telephone Consumer Protection Act.
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15 thoughts onCompass Bank Survey Phone Call Class Action Settlement
Any updates?
Any updates on this
Informed delivery says i have something coming from them today..i doubt it’s a check though..will update later.
Add Me I Get Calls All the time from 931
I get these calls from all these 916 numbers, I block them but I doesn’t help, they call from a different 916 number, it goes on all day. I have come to the point of just answering the the call and not saying anything, just listening to them talk, so that I call see who is calling this time. What can I do about this. I have told many of them to stop calling. It is very frustrating.