Canon Inkjet Printer Class Action Settlement

Canon USA Inc. has agreed to pay $930,000 in order to settle a class action lawsuit over allegations that its inkjet printers contain a print head defect which makes them inoperable. 

Plaintiffs Sarah Barrett, Michael Robertson and Marcus Ho filed a joint consolidated Canon inkjet printer class action lawsuit in September 2014. The plaintiffs allege the printers suffer from a print head defect that causes them to display the following error message on the display panel of the printers: “UO52 — Print Head Error.”

According to the defective printer class action lawsuit, the problem typically occurs once the one-year warranty has expired so Canon refuses to repair or replace the printer for free. However, the plaintiffs allege that repairing the defect costs more than just buying a new printer. The plaintiffs claim that had they known about the defect, they would not have purchased a Canon inkjet printer.

Canon continues to deny that there is any defect in the printers or that the plaintiffs have a legitimate legal claim against them. However, the company agreed to settle the class action lawsuit to avoid the expense and uncertainty of continued litigation. The Canon printer defect class action lawsuit was preliminarily approved on June 24, 2015.

Who’s Eligible

Class Members include all persons who purchased either (1) in new condition from either Canon USA or one of its authorized printer resellers, or (2) in refurbished condition directly from Canon USA, one or more of the following models of Canon-brand inkjet printers:

iP3600, iP4700, iP4820, iP4920, iX6520, iX7000, MG5120, MG5220, MG5320, MG6120, MG6220, MG8120, MG8220, MP500, MP530, MP560, MP600, MP610, MP620, MP640, MP730, MP800, MP960, MP970, MP990, MX700, MX712, MX850, MX860, MX870, MX882, MX892, MX7600, PRO9000MKII, PRO9500MKII

Potential Award

$50 – $75

Class Members may choose between a cash payment of up to $50 or a voucher valued at up to $75 redeemable at the online Canon store.

For those Class Members with print head issues only, Canon has also agreed to extend the original, one-year warranty for an additional nine months.

Proof of Purchase

To be eligible for benefits from the Canon class action settlement, Class Members must submit the following information with their Claim Forms:

1. A copy of an invoice, receipt or other documentation reflecting the purchase of your Canon printer.

NOTE: If Canon USA’s records reflect that you registered your printer with Canon USA at the time of purchase (and, in any event, prior to Feb. 18, 2015), you are excused from this requirement. However, you still will be required to provide proof satisfying the second requirement.

2. Proof that you incurred an out-of-pocket expense for the specific purpose of remedying a print head issue: A copy of an invoice, receipt or other documentation reflecting that you paid to have your printer repaired to resolve the issue; or you purchased a new print head or a replacement printer because of a print head issue experienced by your printer.

Claim Form

Claim Form Deadline

12/07/2015

Case Name

In re: Canon Inkjet Printer Litigation, Case No. 2:14-cv-03235, in the U.S. District Court for the Eastern District of New York.

Final Hearing

12/14/2015

Settlement Website

www.CanonInkjetPrinterSettlement.com

Claims Administrator

Canon Inkjet Printer Settlement
c/o Angeion Group
1801 Market Street, Suite 660
Philadelphia, PA 19103

Phone: 888-256-5633
Fax: 215-525-0209

CanonInkjet@AngeionGroup.com

Class Counsel

William B. Federman
FEDERMAN & SHERWOOD

Benjamin F. Johns
CHIMICLES & TIKELLIS LLP

Defense Counsel

Jeffrey D. Fields
Senior Associate General Counsel
CANON USA INC

Richard H. Silberberg
DORSEY & WHITNEY LLP