Alorica Customer Service Representative Class Action Settlement

Alorica has agreed to settle a wage and hour class action lawsuit and FLSA collective action lawsuit for $9.25 million, resolving claims that it violated various federal and state labor laws by failing to pay adequate wages for Customer Service Representatives.

Headquartered in Irvine, Calif., Alorica is a major international call center company that employs many thousands of Customer Service Representatives nationwide in approximately 30 calls centers to provide customer support and revenue generation services to its clients.

Lead plaintiff Melissa Lillehagen of Indiana and five other former Alorica employees initiated the class action lawsuit in January 2013 against the call center operator in Indiana federal court.

The complaint was then consolidated with a second lawsuit with additional Fair Labor Standards Acts and state law violation allegations.

In the lawsuits, plaintiffs claimed that Alorica violated federal and state labor laws by failing to compensate CSRs for work done before and after their shifts and for compensable break time.

Additionally, the plaintiffs claim that Alorica shorted CSRs on overtime wages by not properly calculating earned commissions.

Court documents indicate that the settlement covers any Alorica employee who worked as a CSR since 2010, which could involve as many as 120,000 people.

Under the terms of the settlement, Alorica will pay money for:

1. The time during which CSRs allege they were not paid for work performed before and after their shifts and for compensable break time
2. Meal and rest breaks that CSRs allege were not provided in California
3. Penalties, interest, and other amounts

The settlement also included a nationwide collective action under the FLSA and various subclass settlements.

“The extensive investigation and discovery in this matter have allowed class counsel ample opportunity to assess the strengths and weaknesses of the claims against Alorica and the benefits of the settlement under the circumstances of this case,” the workers state.

Alorica denies that it did anything wrong.

Class Members who want to object to or be excluded from the settlement must do so no later than Sept. 12, 2016.

Who’s Eligible

Under the terms of the Alorica CSR class action lawsuit settlement, if you worked for Alorica as a CSR at any time during the following date ranges, you are automatically a Class Member of the State Law Class Action.

• Colorado and North Carolina: May 30, 2011 – May 31, 2016
• California, Pennsylvania, and Texas: May 30, 2010 – May 31, 2016
• Iowa, Florida, Kansas, Oklahoma, and Virginia: May 30, 2009 – May 31, 2016
• Georgia: May 30, 2008 – May 31, 2016

If you worked for Alorica as a CSR at any time from Aug. 9, 2010 to May 31, 2016, you will become part of the FLSA Collective Action if you cash the check.

“CSR” includes, but is not limited to, the following job titles:

• AGENT 1
• AGENT 2
• AGENT 3
• BACK OFFICE AGENT
• CALL CENTER AGENT – PCFO
• CASE MANAGER
• CRM
• CRM PARTS
• CUSTOMER SERVICE REPRESENTATIVE
• CUSTOMER SERVICES – SEASONAL
• CUSTOMER SVC REP
• CUSTOMER SVC REP – VZW
• ESCALATIONS CLERK
• FLOOR SUPPORT AGENT
• B2B SALES – SALES CONSULTANT
• OPERATIONS CSR – LEAD TEMP
• OPERATIONS CSR – LEAD
• OPERATIONS CSR – LEADERSHIP INTERN
• OPERATIONS CSR – OFFLINE
• OPERATIONS CSR – TECHNICAL SUPPORT
• OPERATIONS – CUSTOMER SERVICE REPRESENTATIVE
• SALES & MARKETING SALES SUPPORT ASSOCIATE
• SEASONAL QA LEAD
• SEASONAL TEAM LEAD
• CLIENT SERVICES – ASSOCIATE
• OPERATIONS – ASSOCIATE
• TELESALES/TELEMARKETING – ASSOCIATE
• TELESALES/TELEMARKETING – ASSOCIATE LEAD
• TELESALES/TELEMARKETING – ASSOCIATE NO PHONE
• OPS/CLIENT SVCS – ASSOCIATE

Potential Award

VARIES.

Each Class Member’s settlement share will depend on:

• How long he or she worked only as a CSR during the relevant time period AND
• What state he or she worked in

Because California has stronger worker-protection laws than other states, weeks worked in California will count three times (3x) as much as weeks worked in other states.

Proof of Purchase

N/A

Claim Form

You do not need to do anything to receive money from the settlement. If you do nothing and the settlement is approved by the Court, the Settlement Administrator will automatically mail you a check for your share of the settlement to the address listed on your Notice.

Exclusion Form Deadline

09/12/2016

If you do not want a payment from this settlement, and you want to keep the right to sue or continue to sue Alorica, on your own, in connection with the legal issues in this case, then you may need to take steps to get out.

If you exclude yourself, you will not receive any money from this lawsuit. But, you may sue, continue to sue, or be part of a different lawsuit against Alorica regarding these same claims.

Case Name

Lillehagen, et al. v. Alorica Inc., Case No. 8:13-cv-0C092-DOC-JPR, in the U.S. District Court for the Central District of California, Southern Division

Final Hearing

12/05/2016 UPDATED

UPDATE: On Dec. 5, 2016, the Alorica settlement received final approval from the court.  Let Top Class Actions know when you receive a check in the comments section below or on our  Facebook page.

UPDATE 2: On Jan. 19, 2017, Top Class Actions viewers who submitted timely and valid claims for the Alorica wage and hour class action settlement began receiving checks worth as much as $527! Congratulations to all our readers who got PAID!

Settlement Website

www.AloricaSettlement.com

Claims Administrator

Lillehagen v. Alorica
c/o GCG
PO Box 10303
Dublin, OH 43017-5903
855-907-3231

info@AloricaSettlement.com

Class Counsel

Allen R. Vaught
Melinda Arbuckle
BARON & BUDD PC

Jahan C. Sagafi
Katrina L. Eiland
OUTTEN & GOLDEN LLP

Robert P. Kondras Jr.
HUNT HASSLER & LORENZ LLP

Defense Counsel

Jason A. Weiss
Matthew M. Sonne
SHEPPARD MULLIN RICHTER & HAMPTON LLP

ERVIN COHEN AND JESSUP LLP