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PNC Website Blind Visually Impaired ADA Class Action Overview:
- Who: A legally blind woman is suing PNC.
- Why: She says the PNC website is not accessible with a screen reader, depriving blind people from using its services online.
- Where: The case is pending in New York federal court.
PNC’s website is not accessible to blind people using a screen reader, denying them the ability to use the bank’s services, a new class action lawsuit alleges.
Plaintiff Alexandra Hobbs filed the class action complaint against The PNC Financial Services Group, INC. May 4 in a New York federal court alleging violations of the Americans With Disabilities Act (ADA).
Hobbs is a visually impaired and legally blind person and requires screen-reading software to read website content using her computer.
She says PNC has failed to design and operate its website www.pnc.com/en/personal-banking.html in a way that is fully accessible to those using screen readers.
PNC Must Change Its Website, Class Action Says
Hobbs seeks a permanent injunction to cause a change in PNC’s corporate policies, practices and procedures so its website will become and remain accessible to blind and visually impaired consumers.
She says the website is lacking alt-text that screen readers use and is full of empty links.
Hobbs looks to represent all legally blind people in the United States who tried to access the PNC website and were unable to use it with their screen readers. Hobbs is seeking certification of the class, an injunction, damages, interest, fees, costs and a jury trial.
The news comes after PNC Merchant Services recently agreed to pay $10 million to resolve claims it charged its customers unfair fees.
What do you think of the allegations in this case? Let us know in the comments!
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5 thoughts onPNC Class Action Alleges Website Not Accessible To Blind, Visually Impaired
Please add me
I had PNC for many years and didn’t have many problems with it. I use JAWS.
Website is difficult to read, i am visually impaired.
Add me.
Im leagally blind.
Its so hard to see this website!
sign me up! sooo true!!