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A customer has filed a class action lawsuit saying that Six Flags amusement park is not honoring its contracts with season ticket holders by placing restrictions on park access in light of the coronavirus outbreak.
Because of the park’s change in policies, the pass holder argues that Six Flags should refund customers who purchased season tickets.
The Six Flags COVID-19 ticket refund class action lawsuit was filed by Krystal Forbes who says that on Sept. 28, 2019, she purchased four season tickets for the 2020 park season. Allegedly, she bought them online for $393.80 under the belief that there would not be restrictions on how often she could use the passes.
However, Six Flags reportedly closed its parks in an effort to help slow the spread of the coronavirus. She says that now, the park is making plans to reopen, with modifications that will continually help slow the spread of the coronavirus. These restrictions include that visitors must register to visit the park on certain days. The park will reportedly limit the number of visitors that can attend each day. Additionally, visitors must wear face masks to enter the park.
She says that she did not receive any updates from Six Flags about the new restrictions placed on season ticket holders. Instead, she only discovered on the amusement park’s website that new restrictions had been put in place in light of the COVID-19 pandemic.
According to Forbes, she discovered on the website that reservations were necessary for season ticket holders to enter the park. In her eyes, these restrictions are incompatible with the previous terms of the season tickets that she purchased.
Allegedly, where season ticket holders were previously promised unlimited visits to the park, now the ticket holders must limit their visits, because they must register in advance, and might not be guaranteed a spot at the park on the day that they which to attend.
The Six Flags coronavirus policy class action lawsuit then goes on to take issue with the requirement that all visitors wear a mask.
Forbes calls it impractical, both for her family and for other visitors.
She notes that her daughter is asthmatic, and that she is not able to wear a mask for a long period of time. Allegedly, her daughter’s ability to wear a mask is further reduced in the heat.
Speaking to the feasibility of the mask requirement in general, Forbes argues that it is not practical to require amusement park visitors to wear masks as many activities at the park would cause the mask to fly off.
Otherwise, visitors attempting to eat food or drink beverages offered at the park would also have to remove their masks to do so.
Forbes argues that these safety measures are so impractical that the park should have been closed for the remainder of the season or until the threat of COVID-19 had passed. She goes on to argue that ticket holders should have then been offered a refund for their tickets.
However, this was allegedly not the case. Forbes says she contacted the company and asked for a refund, but was denied one. She claims that the company has refused refunds to season ticket holders across the board, though the value of a season ticket has greatly decreased since the start of COVID-19.
The Six Flags amusement park COVID-19 closures class action lawsuit asserts that the company refused to fully close the park and refused to offer refunds in an attempt to profit from the COVID-19 pandemic.
Allegedly, the company has taken customers’ money without providing the service for which they paid — unlimited visits to the park in a way that is feasible. However, the restrictions in place have made visits difficult, limited, and impractical, says Forbes.
Six Flags’ refusal to offer refunds has reportedly left consumers with no option but to accept the poor deal that they have been left with. Forbes seeks compensation for herself and all other similarly affected consumers.
This is not the first time that Six Flags has faced similar claims — other customers have vied for COVID-19 refunds from Six Flags, as well.
Have you had difficulty getting refunds for events or services canceled due to the coronavirus? Share your experiences in the comments below.
Forbes is represented by Amy L.B. Ginsburg of Kimmel & Silverman PC.
The Six Flags Ticket Refund Class Action Lawsuit is Krystal Forbes v. Six Flags Great Adventure LLC, et al., Case No. 1:20-cv-06873, in the U.S. District Court for the District of New Jersey.
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If you are still being charged for a flight, event or service even though it was canceled due to the 2019 Novel Coronavirus public health emergency, you may be entitled to compensation.
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196 thoughts onSix Flags Class Action Seeks Unlimited Pass Refunds
I bought 10 tickets with memberships of 88.50 a month for 15 months and paid all year.. they refuse refunds.. please add me to this lawsuit..
I purchased 4 season passes with meal plans in September 2019 for my family. On
New Years Eve they had a flash sale, purchasing 4 Platinum Flash Passes. Six Flags over Georgia owes me if not $2000 or close to that amount. I’ve called and chatted with them from months on ends asking for my refund. They only offered to extend my passes out to the previous year. How can you force to me to patronize this business during a global pandemic. It’s been plenty people whom I know who contracted Covid from being at the theme park. Do what’s right and issue refunds to those who are seeking them. It’s morally wrong to receive payments from services you didn’t render, especially robbing family when America was at its worst.
Add me to class action
My husband lost his job of 26 years after the company sold to another and his father all in the same month. Not only did the Corona Virus hit I still had to pay for 6 passes on time every month and Six Flags gave no information on relief to Help families that are struggling. I needed that money but I’m a loyal customer, it’s horrible they don’t honor us.
I called to cancel my membership not only was the park closed but I was sent to support multiple COVID missions (I am a critical care nurse in army). They have now reported it to my credit and I am currently trying to dispute it. I will never return to six flags if they don’t refund me my money.
I tried over and over and over to cancel my membership and they would not let me it’s very frustrating I have been charged every month since they closed for six passes
Please add me, purchased 4 memberships. No refund to date
5 memberships, no refund for closed months and when I went to Six Flags Great Adventure (NJ) on April 5, 2021 to ask about the gift card I was told they hadn’t arrived yet? I questioned the stack of gift cards next to the employee and she said those were “refular” gift cards and that the membership “bonus month” gift cards were different and hadn’t arrived yet. They took my money for months while closed, there were numerous days I attempted to go to the park/water park but could not get a reservation yet still had to pay my monthly membership fee… this is beyond frustrating and confusing.
My name is Daniel me my family purchase 5 platinum memberships with meal plans for six flags over texas in fort worth texas. We were paying monthly on the memberships were paid for about 5 too 6 months And when park close down Due to the coronavirus they were still charging us for the next 2 too 3 months. Are sent emails and I even got to talk to a person in person if you can believe that, I tried pausing my membership but they would not accept it or allow it, So I told them I wanted to cancel but then they wanted to charge me for the remainder of the memberships, I have told them that how could they charge for a service that they were not providing and they told me that that’s just the way it was going to be I had to pay. So I felt since they were not providing a service I could not have to pay so I stopped payments and told them I wanted to cancel but was not going to pay. Believe it or not they told me I was definitely going to pay. How did not agree with this so I changed my card so they would not be taken my family money. But I just found out that they sent me to collections And are charging me. Or say I owe. I am not asking for refund for the months I paid and park was closed down even though I feel that I should get that money back. I just feel like I don’t all them anything else. Please add me I would love to join.
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I would like to join. I was charged up until August at which time they decided to send my account to collections. I didn’t realize that until my account was already in collections and the collections agency started calling
Hi- I would also like to join in this lawsuit for all four of my passes for the same reasons. However I belong to Six Flags in Illinois so not sure how this works with the lawsuit being out of NJ. I had purchased 4 season passes in March of 2020 before covid shutdown happened. Once we learned six flags was not opening I reached out to SFGA through chat. They refused to refund me. I then called, they refused to refund me but gave me an email to reach out to corporate. They also refused to refund me saying we would get one day per day it was closed and that we would be getting special offers to make up for the inconvenience. However 2020 ends, the theme parked never opened- and now 2021 has rolled around and season passes are now $40 LESS than what I purchased for in 2020. I then emailed again and they just responded saying they will not even refund me the difference of the price tickets nor give me any upgrades, offers, or anything! So now I am being punished for buying a 2020 pass because a pandemic hit?? This is so not right! Being handled very poorly!!