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A recent Marriott class action claims that the hotel chain disperses fragrances through their air system which could be detrimental to guest health.
Plaintiff Barbara Schaefer allegedly experienced the issue when she stayed in a Marriott hotel in the Los Angeles area.
She claims that, during her stay, she was exposed to chemicals “including carcinogenic and/or other hazardous air pollutants, and particulate matter.”
Schaefer is reportedly sensitive to fragrance and can be left with a limited ability to breathe if she is exposed to these chemicals.
The Marriott class action lawsuit claims Barbara was unaware that she would be exposed to fragrance during her stay and experienced unexpected health issues as a result.
Fragranced products can reportedly cause increased symptoms in people with asthma and other health products. The Marriott fragrance class action notes that 53.1 percent of Americans are in support of fragrance-free workplaces and 60.7 percent of Americans would choose to stay in a hotel that doesn’t used fragranced air.
Despite these preferences, Marriott allegedly choses to release fragrances upon individuals as soon as they enter the hotel and throughout their stay.
“Indeed, by the time these unsuspecting guests/patrons are aware of the pervasive scents/toxins, it’s simply too late,” the Marriott class action lawsuit claims.
People who are susceptible to fragrance-related health problems are reportedly plagued with “fear, apprehension, and emotional distress” upon realizing that their hotel uses heavy fragrance, not to mention the physiological issues caused by fragrance exposure.
“Even for those persons lucky enough to not share this level of susceptibility, the exposure remains, at best, an annoyance, an unwanted touching (battery) and/or a disruption to their culinary and other hoped-for experiences at the Marriott,” the fragrance class action notes.
Schaefer also references fragrance surveys which reportedly show that many of the compounds found in fragrance have serious health consequences.
These damaging, and in some cases carcinogenic, compounds allegedly include benzene derivatives, aldehydes, phthalates, and more. The Marriott class action also claims that these compounds can react in the ambient air to product secondary harmful pollutants such as formaldehyde and acetaldehyde.
“Synthetic fragrance compounds, in particular, are extremely pervasive, lodging themselves not only in the bloodstream but also in breast milk and fat-storing tissue,” the Marriott class action claims. “When fragrances hit the air, they break down, mix with other pollutants and form new compounds – ones often more irritating and allergenic than the original fragrance.”
Schaefer argues that Marriott put her and other guests at risk of developing serious health issues through their use of toxic fragrances. She seeks to represent a Class of people who visited the Courtyard Los Angeles Westside hotel since Nov. 27, 2019.
The Marriott fragrance class action was initially filed in California state court but was later removed by Marriott to the Central District of California based on jurisdiction, proposed Class size, and amount in controversy.
Did you stay at a Marriott hotel which used significant fragrance? Share your experiences in the comment section below.
Schaefer and the proposed Class are represented by Scott Cole and Laura Grace Van Note of Scott Cole & Associates APC.
The Marriott Fragrance Class Action Lawsuit is Schaefer v. Marriot International Inc., et al., Case No. 2:20-cv-00088, in the U.S. District Court for the Central District of California.
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209 thoughts onMarriott Class Action Says Guests Exposed To Toxic Fragrances
I have to wear a very thick mask in Marriott lobbies because the smell is so strong. We once listened to a sales pitch in an office off the lobby of the Singer Island Marriott and I got a migraine and was disabled for the rest of the day.
My husband and I went to Charleston SC and stayed at the Marriot. I am a patient of Center of Occupational and Environmental Medicine and they recommended it not knowing any better. The room was supposed to be special cleaned for people with chemical sensitivities. Upon entry the fragrance was strong. I started having some breathing issues and spouse said it was affecting him. It affected my husbands heart and his defibulator kicked in and shocked his heart. We spent the night in the ER. I spoke with manager next morning and they said they would move us to another room after they ozoned it. Well you got to know what you are doing when you do such and Ozone does not remove chemicals out of fabrics and you are supposed to air out the room afterwords etc. You could not even open a window. When the cleaning ladies was out in the hall with their cleaning cart it was horrible. Fragrant carpet fresh in the elevators. I spoke with the manager about that and they shampooed the carpet in the elevator but you cant remove that stuff. The hotel manager was nice and did try to get another room to where we could tolerate it. We was over 3 hours from home and too exhausted to go back home.
I have stayed in that Marriott and the lobby and hallways are absolutely horrid with smell
I have stayed in a Marriott and I have to use a mask every time. I now try to use them as a last resort. I go into anaphylaxis if exposed to long.. Please add me to the email.
Please add me to the list. We would like to start traveling again and we bought in to the Marriott point system but I can’t stay there hotels because of my MCS.
Please add me. My company puts us at many Marriott hotels and the pumped in “ scent” makes me have headaches and sickens me.
Add me to this. It has made me sick for years. I a top tier level guest of this company, and have been sick several times and complained. This is horrible, and I issues with my mouth, lungs, and breathing. I think it is their way of covering up all the smoking going on in the hotels. Often get rashes too from the sheets. You can smell them over-saturating the carpet that is barely vacuumed. I have asked and never knew it was standard until I found this.
Add me to the list. We JUST checked into a Marriott in London. The “signature” fragrance that they pump into the lobby is so powerful that I had to hold my breath. It’s also leaking into our bedroom suite. Most of the staff doesn’t believe us that our room also has fragrance coming through the ventilation. We found one staff member that took our word forward it and found us a suitable fragrance-free room: a wheelchair accessible room. I have a fairly common genetic condition (MTHFR). Those of us who navigate this condition don’t detoxify environmental toxins like perfumes, air fresheners, paint fumes, etc. I now know that walking into a Marriott Hotel makes me ill: my skin itches, I become nauseous, and irritable and irrational since my liver doesn’t detox the fragrance toxins. Marriott had been duped by a fragrance vendor into thinking that people need to have a “scent” experience when they stay in their hotels. Those of us who are sensitive to fragrances are the canaries in the mine who pick up on the toxins that more robust people think they’re immune to or don’t notice at all. The bottom line is, synthetic fragrances are poison and they are poisoning their patrons.
I’m highly sensitive to the fragrance. My lips are numb, nasal passages are congested, and everything tastes like chemicals. While I love the resorts, my health dictates I reside in suites that minimize noxious fragrances. If one must stay, I recommend bringing your own linen, products, and selecting rooms adjacent to fresh air flow.
It’s a nightmare being poisoned by Marriott, struggling to breathe and getting no respite, with the poison of Marriott’s ‘signature scent’ pumped into the room, laced onto the sheets, carpet and all surfaces, and no escape since windows don’t open but a small amount, there is no balcony, etc., that is, if I can even stand as usually I can’t get of bed due to this. It’s fraud to charge a customer for stay, and in my case, I additionally can’t leave when I had planned to, as I’ll be nearly passed out, in a stupor, or in convulsions due to Marriott, and, my clothes will be ruined, my luggage damaged, soaking-in the toxic chemicals from Marriott’s ‘signature scent’. And, the body degrades more with each exposure, affecting quality of life all the rest of my days. My plans for visiting a town/seeing friends/family are spoiled whenever I stay at Marriott, because of this.
I’m in one right now at Tyson’s Va. it’s horrible and I’m concerned for the health of my kids! Please add me