Amazon class action claims company engages in unsolicited text messaging

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Amazon texts class action lawsuit overview: 

• Who: Jennifer Holt filed a class action lawsuit against Amazon.com Inc. 
• Why: Holt claims Amazon violated the Telephone Consumer Protection Act by allegedly sending unsolicited text marketing messages to consumers even after they requested to opt out of receiving them.
• Where: The class action lawsuit was filed in Oklahoma federal court.

Amazon engages in unsolicited text messaging to promote its goods and services, including to consumers who have already chosen to opt out of receiving the messages, a new class action lawsuit alleges. 

Plaintiff Jennifer Holt claims unsolicited text messages sent by Amazon violated her statutory rights and caused her to suffer harm in the form of annoyance, nuisance, invasion of privacy and intrusion upon seclusion. 

Holt argues Amazon’s allegedly unsolicited text messages also took up storage space on her phone that she otherwise would have had. 

“Plaintiff attempted to opt-out of Defendant’s text message solicitations by responding ‘stop’ numerous times, but Defendant continued to text message Plaintiff,” the Amazon class action states. 

Holt wants to represent a nationwide class of consumers who have received two or more text messages within a 12-month period soliciting Amazon property, goods or services within the past four years.

Amazon failed to train telemarketers, maintain written policies required by TCPA, class action says 

Holt claims Amazon violated the Telephone Consumer Protection Act (TCPA) by allegedly sending the unsolicited text messages to consumers who had already attempted to opt out of receiving them. 

Further, Holt argues, Amazon violated the TCPA by allegedly failing to maintain required written policies, provide training to its telemarketing personnel and maintain a standalone do-not-call list. 

“Plaintiff is, and at all times relevant hereto was, an individual and a called party under the TCPA in that Plaintiff was the regular user of cellular telephone number that received Defendant’s unwanted text messages,” the class action states. 

Holt is demanding a jury trial and requesting declaratory and injunctive relief along with an award of statutory damages for herself and all class members. 

Several class action lawsuits have recently been filed or resulted in settlements over claims against companies accused of violating the TCPA by allegedly sending unsolicited text messages or calls without consent. 

Have you received a telemarketing text message from Amazon? Let us know in the comments. 

The plaintiff is represented by Manuel S. Hiraldo of Hiraldo PA and Rachel Dapeer of Dapeer Law PA. 

The Amazon text class action lawsuit is Holt, et al. v. Amazon.com Inc., Case No. 6:23-cv-00104, in the U.S. District Court for the Eastern District of Oklahoma.

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