Consumers who received a call from a Harman Audio customer service number may have had their calls recorded without consent, in violation of California law.

Harman Audio is a headphone speaker company which sells a large variety of products including portable speakers, headphones, home audio, wireless sound options, and more. Consumers may receive a call from a Harman Audio customer service number for order confirmation, to work out any problems, and any other issues which require a representative.

However, consumer advocates are concerned that calls to a Harman Audio customer service number may have been recorded without the customer consent.

Attorneys are looking into claims that numerous businesses have recorded calls without consumer consent, an action that may violate California call recording laws. Businesses included in this investigation include: American Airlines, British Airways, Cannondale Bicycle Corporation, Czech Airlines, Dermalogica, Fisher & Paykel, Harman Audio, Hunter Boots, JBL Audio, Malaysia Airlines, Romano’s Macaroni Grill, and Tupperware. These companies are suspected of having violated California law by recording calls without consent.

California has some of the country’s strictest privacy laws as the state’s constitution considers privacy an inalienable right. One of the most powerful privacy laws in the state is the California Invasion of Privacy Act. This act was passed by state representatives in 1967 to protect California citizens from breaches of privacy through technology.

A variety of behaviors are prohibited by the California Invasion of Privacy Act including “maliciously and without the consent of all parties to the communication, [intercepting], [receiving], or [assisting] in intercepting or receiving a communication” between cell phones, landline phones, and radio telephones.

Businesses may prevent breaches of this law by including a call recording warning at the beginning of their calls. Consumers are generally considered to have consented to a call recording if they stay on the line after a call recording warning. However, if a business fails to warn consumers and records calls without informing them, they may be in violation of the California Invasion of Privacy Act.

When faced with legal action regarding call recording, many businesses attempt to deflect allegations by claiming that their intentions were not malicious. Instead, they claim that they recorded calls for training or customer service purposes. However, the law does not consider whether or not a business carried nefarious intentions – the only thing that matters is whether or not a call was recorded without consent.

Consumers who had a call from a Harman Audio customer service number recorded without their consent may be eligible to file a California call recording lawsuit. The California Invasion of Privacy Acts provides avenues for consumers to recover compensation for breaches of privacy. Under the Act, consumers may be able to recover up to $5,000 per violation. Penalties can quickly add up when a business faces a call recording lawsuit. In some cases, businesses may choose to settle rather than risking the costs and uncertainty of litigation.

If you believe your Harman Audio customer service call was recorded without your consent, you may be eligible to participate in the California call recording investigation.