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AT&T logo and sign on building, representing the AT&T data breach.
(Photo Credit: Jonathan Weiss/Shutterstock)

AT&T data breach overview: 

  • Who: AT&T notified around 9 million of its customers about a data breach that exposed their first names, email addresses, wireless phone numbers and wireless account numbers. 
  • Why: The wireless carrier attributed the data breach to a hacking event against one of its marketing vendors in January.
  • Where: The data breach affects AT&T customers nationwide.

AT&T notified around 9 million of its customers earlier this month about a data breach it said happened after one of its marketing vendors was hacked in January.

The wireless carrier reassured customers that, while some information was exposed, no credit card information, Social Security numbers, account passwords or other sensitive data was affected, Bleeping Computer reports

Impacted AT&T customers reportedly had their Customer Proprietary Network Information (CPNI) accessed, leading to the exposure of first names, wireless phone numbers, wireless account numbers and email addresses. 

AT&T said its systems were not compromised during the hacking incident and noted the compromised data was primarily related to upgrade eligibility for its devices, Bleeping Computer reported. 

“CPNI is information related to the telecommunications services you purchase from us, such as the number of lines on your account or the wireless plan to which you are subscribed,” AT&T said, in its letter to affected customers. 

AT&T tells data breach-affected customers vulnerability with hacked vendor has been fixed, FCC notified 

In its letter, AT&T said it addressed the data breach by confirming the vulnerability with its vendor has been fixed and by notifying federal law enforcement, as required by the Federal Communications Commision (FCC). 

Our report to law enforcement does not contain specific information about your account, only that the unauthorized access occurred,” AT&T said. 

AT&T, while apologizing for the data breach, also has advised impacted customers to consider adding its “extra security” password protection to their accounts “at no cost.” 

Last year, AT&T was among a group of major wireless carriers — including Verizon Wireless and T-Mobile — who shared details of their data sharing practices with the FCC, following a request by the agency. 

The FCC had asked the wireless carriers to submit details to the government agency about how they protect sensitive consumer information — including geolocation data. 

Are you impacted by the AT&T data breach? Let us know in the comments! 


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207 thoughts on9M customers affected in AT&T data breach

  1. April says:

    Add me

  2. Tammi Robertson says:

    Add me

  3. Elaine Malinowski, Paul Ryan says:

    Please add myself and Paul Ryan

  4. Amy says:

    Please add me

  5. Tasha says:

    Current customer.Please add me.

  6. Dontay Sutton says:

    Please add me

    1. Tammi says:

      Please add me

      1. Sharon roo says:

        Add me please

  7. Dawn Sweeney says:

    Add me also, I have been with AT&T for over 20 yrs. Please add me. Thank you.

  8. Amber Wilson says:

    Please add me , I have been an AT&T customer for years.

  9. P. Turner says:

    I never received a text, email or mail that informed me there was a breach. On Tuesday, April 18 I was checking my email and it was locked.
    I called and was transferred to a translator and had to call back. I have called that day alone at least 10 times and each time got a different answer and excuse. How can they call half a million affected customers? That is what I was told they would call each of us back and reset our password. It will not take weeks or months he said. For some of this that email account is going to mean life/death, missed appointments and maybe even help that may be needed since Covid-19. WHY? I was told get a gmail account it can never be hacked!!! WOW! I should left a LONG time again. Been with AT&T since 2005.

    1. Michelle says:

      I spent the last 48 hours trying to regain control of my AT&T account and phone after a hacker easily changed my username and password. I spent all day yesterday changing passwords on all my major accounts. Don’t know how severe the fallout will be yet, but I feel thid is just the beginning. AT&T never made an effort to reach out to me to warn me of the breach. I feel your pain.

  10. Mary Mann says:

    Please add me.

    1. Mary Kirk says:

      I got a letter. Please at me or contact me.

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