Synchrony Bank settles TCPA lawsuit.

Synchrony Bank has agreed to pay $2.9 million to resolve claims it violated the Telephone Consumer Protection Act (TCPA) with unsolicited phone calls about accounts belonging to other people. Class Members can collect cash payments from this settlement.

The settlement benefits individuals who received a call from Synchrony Bank regarding an account that did not belong to them, and the call was placed using an automatic dialing system or artificial/pre-recorded voice between June 1, 2016, and Oct. 19, 2020.

Plaintiffs Curtis Neal and Roy Campbell initially filed separate complaints against Synchrony Bank, though these cases were later consolidated. Although the plaintiffs initially filed separately, they bring similar claims, alleging that Synchrony bombarded them with unsolicited phone calls about accounts that did not belong to them.

According to the plaintiffs, these calls violated the TCPA, a federal law that prohibits businesses form sending unsolicited phone calls to consumers. The law also includes regulations on how businesses can use automated dialing systems and pre-recorded messages.

“Synchrony, on behalf of Walmart and other entities, routinely violates [TCPA] by using an automatic telephone dialing system and an artificial or prerecorded voice to place non-emergency calls to telephone numbers assigned to a cellular telephone service without prior express consent, in that it places autodialed or artificial or prerecorded voice calls to wrong or reassigned cellular telephone numbers, to cellular telephone numbers it was informed were wrong numbers, and to cellular telephone numbers is was instructed not to call,” the plaintiffs contend.

Synchrony Bank has not admitted any wrongdoing but has agreed to resolve the claims against it with a $2.9 million class action settlement. Under the terms of the settlement, Class Members can collect a proportional share of the net settlement fund in the form of a cash payment. Payment amounts will vary depending on the amount of claims filed, but estimates puts these payments between $25 and $50.

In order to benefit from the settlement, Class Members must file a valid claim form by March 1, 2021. Proof or documentation is not required to be included with these claims.

The final approval hearing for the settlement is scheduled for March 15, 2021.

The deadline for exclusion and objection is Feb. 15, 2021. Class Members can submit their objections on the settlement website.

Who’s Eligible

Individuals who received a call from Synchrony Bank regarding an account that did not belong to them, where the call was placed using an automatic dialing system or artificial/pre-recorded voice between June 1, 2016 and Oct. 19, 2020.

Potential Award

Cash payments.

Payment amounts will vary depending on the amount of claims filed, but estimates puts these payments between $25 and $50.

Proof of Purchase


Claim Form

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline


Case Name

Curtis Neal, et al. v. Wal-Mart Stores Inc. d/b/a Walmart, et al., Case No. 3:17-cv-00022, and Roy Campbell v. J.C. Penney Company Inc., et al., Case No. 3:18-cv-00501, both in the U.S. District Court for the Western District of North Carolina

Final Hearing


Settlement Website
Claims Administrator

Neal and Campbell v. Synchrony Bank Administrator
1650 Arch Street, Suite 2210
Philadelphia, PA 19103

Class Counsel

Aaron D. Radbil

Stephen Taylor

Defense Counsel

Julia B. Strickland
Stephen J. Newman

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Please note: Top Class Actions is not a settlement administrator or law firm. Top Class Actions is a legal news source that reports on class action lawsuits, class action settlements, drug injury lawsuits and product liability lawsuits. Top Class Actions does not process claims and we cannot advise you on the status of any class action settlement claim. You must contact the settlement administrator or your attorney for any updates regarding your claim status, claim form or questions about when payments are expected to be mailed out.


  • Jamie Byrd February 25, 2021

    Add me

  • Rhonda & Jesus Morin February 25, 2021

    Please add me! I had mattress firm and discount tires and they would always call and ask for someone else…

  • Famata Niles February 25, 2021

    The deadline is 3/1/21. But today I was unable to file my claim. This is happening to me so much until I saved the message. I would like to be added or email me a claim firm please.

  • Lori Fulcher February 25, 2021

    Please add me

  • Paula Wiley February 25, 2021

    Please add me, we have 4 different Synchrony Bank cards, and have received many such robo calls.

  • Charles H Wiley February 25, 2021

    Yes, we have multiple Synchrony Bank card accounts and get such calls often. Please add us

  • THOMAS TODD MARKOS February 25, 2021

    Cate Credit card is through Synchrony. We get wrong calls frequently. Please add me

  • LISA T FREEMAN February 25, 2021


  • Natassia wilkins February 25, 2021

    please add me

  • PRAKASH C SHAH February 25, 2021

    add me

  • Dan February 25, 2021

    Add me please they have called me too.

  • AllenW. Arbogast February 25, 2021

    Please add me

  • Robin Shaffergaines February 25, 2021

    Please add me

  • Pamela February 25, 2021

    Pleasd add me

  • Roberta johnston February 25, 2021

    Add me please. I had synchrony bank with gordmans cc

  • Elmaretta Darden February 25, 2021

    I get calls at least three times a week, abut a amazon account, I have never had a amazon account.

  • Leo Markfort February 25, 2021

    Oh that’s them

  • Linda February 25, 2021

    We have our Sams MasterCard and Amazon with Sychrony bank. Add me

  • Kristi February 24, 2021

    Add me please

  • Sirangam Kumar February 24, 2021

    I received 3 calls on accounts closed through bankruptcy in 2012. Finally they apologised for the error. Please add me.

  • Pamela Damato February 24, 2021

    Please add me.

  • Steve Hemphill February 24, 2021

    Please add me to this class action against SYNCHRONY BANK TCPA case 3:17-cv-00022 or 3:18-cv-00501. Thanks !

  • ray w varner February 24, 2021

    My sam’s credit card is handled by Sychrony Bank. I am not sure if they called me or not.

    I guess it possible they called me. I get so many calls about everyting in the whole world.

  • Mike Boyce February 24, 2021

    add me too.

  • Shaniqua Perry February 23, 2021

    Add me

  • Deloris F Morgan February 23, 2021

    I have had 2 accounts with symphony bank . Lowe’s and Belks. Not sure about the calls.
    Add me to the investigation !!!!

  • Linda Lewis February 23, 2021

    Just about every CCard I’ve had (and paid off) was serviced by Sychrony Bank. And what a pain that was! Old Navy, Lowes, TJMaxx (Marshalls) just to name a few.

    Please include me in this class action.

  • Fatima Holloman February 23, 2021

    Add me

  • Miguel hernandez jr February 23, 2021

    Add me plz

  • Ashley hernandez February 23, 2021

    Add me plz

  • Juanita Jones February 23, 2021

    Add me

  • Maria Byrd February 23, 2021

    Please add me

  • Kenya Wilborn February 23, 2021

    Please add me they closed my care credit account and I wasn’t informed. But I received calls about accounts that wasn’t even min how messed up is that

  • Caller Coney February 23, 2021

    Please add me. They constantly call from different numbers starting at 8am all day long.

  • Les Ferguson February 23, 2021

    Ad me and note a spelling error in your report…….”law that prohibits businesses ‘form’ sending unsolicited phone calls”. Common spell check oversight.

  • ANNETTE THOMAS February 23, 2021


  • Gayle Tabbi February 23, 2021

    Add me

  • Trina Perrone February 23, 2021

    Please add me to the Synchrony lawsuit.

  • Carlesha Hayes February 23, 2021

    Add me please

  • LISA T FREEMAN February 23, 2021


    • john Sikes February 23, 2021

      Add me please they would not stop calling

  • Frankie J Coley Ross February 23, 2021

    Add me please

  • Valerie Imel February 19, 2021

    Please add me! I’ve had way too many calls, texts and stupid mistakes!

  • Cassandra Rucker February 18, 2021

    Please add me

  • ROBERT J Goudin February 16, 2021

    Add me please

    • Leslie Williams February 23, 2021

      Please add me.

  • Madeline Mendes February 12, 2021

    Synchrony Bank closed my account with NO letter, NO email, NO phone calls. They have my current information and never contacted me at all. My credit card is with Sam’s Club with a credit line of $10,000. I called today 2/12/21 to ask why wasn’t I notified? Sam’s Club is making the initiative to correct this but not sure of the outcome. I’m very upset as it has affected my credit score because of Synchrony Bank.

    • Mary February 18, 2021

      They did the same to me! Just canceled all my credit with them for no reason. I have never missed a payment on any of my cards and they just closed everything and said I will receive a letter in the mail for every card. I have received nothing. Now my excellent credit will take a huge hit because of this. They have the worst customer service ever!

  • Felicia King February 11, 2021

    Please add me, Thanks

  • WENDY ALVAREZ February 11, 2021

    Pretty Sure Synchrony bank Sold my account to a debt collection agency ( Rausch, Steinberg & Company) who has Stalked me and made threatening calls multiple times to me.

  • Kord Dover February 9, 2021

    Please add me.
    Received multiple pre-recorded phone calls.

  • Susan February 9, 2021

    Amazon opened an account with this bank and added it to my account. I unfortunately didn’t notice until I got a statement that I owed them over 1K when I thought this was being paid through my bank debit system. I took the card off the account and haven’t used it since, continuing to make the payments on a timely manner and in conjunction with their APR. I have impeccable credit. This made me HATE Amazon. I’m paying an APR on what I thought was debit. It was a stupid mistake and I am glad I saw it! I told them they are SCAMMERS and I won’t be buying from them. I think they gave me a 35.00 credit. HA! Idiots!

  • Chris February 8, 2021

    Unethical , synchrony closed my accounts for no reason,I was never late with a payment

    • Mary February 18, 2021

      Same here!

  • Rhonda Higley February 8, 2021

    Synchrony closed my CURRENT accounts for no reason and warning. Please add me. Thank you

    • Rhonda Higley February 8, 2021

      Rhonda Higley

  • Yvette Dhuperoyrs February 4, 2021

    Pls add me

  • Sylvia Smith February 4, 2021


  • STEVE HEMPHILL February 4, 2021

    Please add me to this class action against SYNCHRONY BANK case 3:17-cv-00022 or 3:18-cv-00501. Thanks !

  • Paula ciavolino February 4, 2021

    Please add me

  • Cynthia Blancher February 4, 2021

    Add me

  • Brenda Glidewell February 3, 2021

    Hi, I don’t know for sure if I qualify for this or not.Synchrony Bank was constantly on behalf of PayPal numerous times a day till I told them that I wanted copies of the Paypal statements and they stopped and then went to emails

  • Nickole February 2, 2021

    Add me 5053075032

  • Nicole C February 2, 2021

    I’m pretty confident I got mail from this bank about a credit card like 2 years ago. I had never heard of them. I don’t doubt that I got calls from them but I’m not sure

  • PATRICIA l PERKINS February 1, 2021

    Add me

  • Michael Clark January 30, 2021

    add me please

  • Vivian January 23, 2021

    Please add me Vivian Elliott 384308087

  • Pamela Ann Hammer January 22, 2021

    I have the calls downloaded on The Cloud because I have received so many.

  • Misha M McGuire January 19, 2021

    I would like to be added please.

    • TOP CLASS ACTIONS January 22, 2021

      Please provide your phone number or notice ID to be added

  • LaTonya Butler January 19, 2021

    Please add me.

  • Tammy Nash January 18, 2021

    Add me please

  • LATECIA TODD January 16, 2021

    Please add me because I know I received calls before

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