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This settlement is closed!
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Rushmore Loan Management Services agreed to pay $185,300 as part of a class action lawsuit settlement to resolve claims it violated telemarketing and debt-collection laws.
The settlement benefits Massachusetts residents who received two or more phone calls from Rushmore Loan Management Services within a seven-day period between March 30, 2017, and Oct. 19, 2021. According to the settlement website, there are 3,706 class members included in this definition.
Rushmore Loan Management Services is a mortgage servicer and originator that provides services and supports to borrowers. In 2020, Rushmore was named a Fannie Mae Servicer Total Achievement and Rewards (STAR) Performer in the General Servicing category.
Despite this accolade, consumers say they are displeased with Rushmore’s alleged illegal debt-collection practices. A class action lawsuit against the mortgage servicer claims Rushmore Loan Management Services contacts borrowers more frequently than is allowed under Massachusetts law.
Massachusetts debt-collection laws prohibit debt collectors from contacting borrowers two or more times within a seven-day period. This includes all calls made to a debtor’s residents, cell phone or another phone number. The Massachusetts attorney general classifies these excessive calls as “unfair or deceptive act[s] or practice[s].”
Rushmore allegedly violates these regulations by contacting customers more than two times in a seven-day period.
The plaintiff in the case says she was repeatedly called by Rushmore in an attempt to collect on a debt that was over 30 days past due. Even when the plaintiff couldn’t pick up these excessive calls, Rushmore allegedly left messages identifying itself and demanding she return the call.
Rushmore Loan Management Services hasn’t admitted any wrongdoing but agreed to a $185,300 class action lawsuit settlement to resolve these allegations.
The settlement provides cash payments to class members.
Each class member who does not exclude themselves will receive an equal share of the settlement fund after deductions. Exact payments will vary depending on the number of participating class members and the amount deducted in administrative costs, attorneys’ fees and other awards.
If any funds remain in the settlement due to uncashed checks, these funds will be donated to a charitable organization approved by the court. No unclaimed funds will revert back to Rushmore Loan Management Services.
The deadline for exclusion and objection is Nov. 28, 2022.
The final approval hearing for the Rushmore Loan Management Services class action lawsuit settlement is scheduled for Jan. 26, 2023.
The final approval hearing for the Rushmore Loan Management Services debt-collection class action lawsuit settlement is scheduled for Jan. 26, 2023.
The deadline to submit a claim form is Nov. 28, 2022
Who’s Eligible
Massachusetts residents who received two or more phone calls from Rushmore Loan Management Services within a seven-day period between March 30, 2017, and Oct. 19, 2021. According to the settlement website, there are 3,706 class members included in this definition.
Potential Award
Varies
Proof of Purchase
No proof of purchase applicable
Claim Form
NOTE: If you do not qualify for this settlement do NOT file a claim.
Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.
Claim Form Deadline
11/28/2022
Case Name
Kimberly Pueschel v. Rushmore Loan Management Services LLC, Case No. 2184CV00739, in the Superior Court for the County of Suffolk, Massachusetts
Final Hearing
11/28/2022
Settlement Website
Claims Administrator
Pueschel v. Rushmore Loan Settlement Administrator
P.O. Box 6188
Novato, CA 94948-6188
888-890-6711
Class Counsel
Sergei Lemberg
Joshua Markovits
LEMBERG LAW LLC
Defense Counsel
Krystle S Guillory Tadesse
LOCKE LORD LLP
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8 thoughts onRushmore Loan Management Services debt collection $185K class action lawsuit settlement
Rushmore L.M. to Rushmore Servicing in Oct.2023. Monthly statement “Lender Paid Expenses Summary”
Property Inspections…$130.50
Legal Fees… $275.00
Total……………$405.50
After Months of calls to R.Svs, told this is for inspection done 2011 w/Rushmore Loan MGMT thatCharged
me $16.50.
Repeatedly told by R.Srvc Reps on Phone ea Month $405.50 Will Be Removed. I paid $16.50 ( along w/$191.78 monthly mtg) Monthly Statement Continue to show I owe $405.50
My mortgage was recently sold to Rushmore. Trying to work with this company has been a disaster; non existent phone in service, uncredited monthly payments, illegal foreclosure notices and violations of Federal Fair Credit and Reporting Regulations.
Rushmore Loan Management is a very very shady company! They don’t help anyone at all! They drag their feet doing anything for their customers. If you have a loan here refinance with another loan company who values their customers!
Add me please
I was a customer with Rushmore loan management and received numerous calls from them just can’t remember the numbers that they called me from
You can get your phone records from your cell phone provider and locate the numbers there.
Can we start one for other states? Truist sold my mortgage to these guys, I owe them nothing and they are calling me EVERY DAY!! I am on the do not call list. This is ridiculous!
I don’t know but I get sa