AXS class action claims customers bombarded with fees at checkout

AXS class action lawsuit overview:

• Who: Plaintiff Rahul Sawhney filed a class action lawsuit against AXS Group LLC.
• Why: AXS allegedly violates New York law by failing to disclose fees for tickets before the customer reaches the final checkout screen.
• Where: The AXS lawsuit was filed in California federal court.

A new AXS class action lawsuit accuses the ticket seller of “nickel and diming” consumers who buy tickets to various entertainment events in the state of New York.

Plaintiff Rahul Sawhney says consumers who browse the AXS website or mobile app are quoted a price without fees, “only to be ambushed” with hefty service charges when they reach the checkout screen.

The plaintiff points to a law passed by New York lawmakers in 2022 that requires ticket sellers to disclose the total ticket cost, including fees, prior to the ticket being selected for purchase.

The law specifically states the ticket price “shall not increase during the purchase process,” according to the AXS lawsuit.

AXS fees not disclosed until final checkout page, plaintiff says

When consumers visit the AXS website or app to search for tickets to an event in New York, Sawhney says they are presented with a screen that lists prices for various seats in the venue.

However, when the consumer selects a ticket, the ticket review page discloses the ticket is actually the listed price plus taxes and AXS fees, Sawhney alleges.

After clicking the checkout button, the consumer is prompted to sign in or create an account before reaching the final checkout screen disclosing the actual total amount of the ticket plus fees, the AXS lawsuit alleges.

Sawhney claims AXS tricks consumers by exploiting their desire to complete a purchase once they have initiated the process and selected seats. By forcing them to click through several screens, the website designer forces consumers to invest time in the transaction and they will be more likely to complete the purchase even after seeing the fees, Sawhney asserts.

Sawney seeks to represent a proposed class of consumers who purchased tickets from the AXS marketplace to events in the state of New York on or after Aug. 29, 2022.

Last year, Taylor Swift fans filed a class action lawsuit against Live Nation and Ticketmaster for allegedly charging exorbitant fees.

What do you think about the allegations in the AXS class action lawsuit? Tell us about it in the comments.

Sawhney is represented by Stefan Bogdanovich and Philip L. Fraietta of Bursor & Fisher PA.

The AXS fees class action lawsuit is Rahul Sawhney v. AXS Group LLC, Case No. 2:24-cv-08866, in the U.S. District Court for the Central District of California, Western Division.

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