Quicken Loans Hit With a TCPA Class Action Lawsuit

Plaintiff Christopher Legg has filed a class action lawsuit against mortgage lender Quicken Loans Inc. for allegedly calling his mobile phone repeatedly in violation of the Telephone Consumer Protection Act (TCPA).

According to Legg’s TCPA lawsuit, Quicken repeatedly called him using contact information called “trigger leads” that the company bought from a credit reporting bureau. Quicken then violated TCPA by calling people through an autodialer which can generate and dial telephone numbers by itself.

Legg received calls from Quicken several times in January and February 2013 without his consent. According to the robocall lawsuit, the company made unsolicited phone calls to more than 100 people who were not customers of the company in January 2013. The caller ID numbers for the cold calls, which numbered in the thousands, allegedly linked to Quicken.

The TCPA class action lawsuit defined the class as all U.S. residents who received a cellphone call, without having given out their numbers, within the past four years from Quicken that was made with an autodialer or played an artificial or prerecorded voice message.

“Quicken Loans has always followed all applicable laws related to contacting our clients. We believe this claim is completely baseless,” a Quicken spokesman said.

The TCPA lawsuit, however, said that Quicken Loans is no stranger to violating the TCPA. On April 6, 2007, Quicken was issued a citation by the Federal Communications Commission (FCC) for its unlawful telemarketing practices.

Aside from actual and statutory damages, Legg is seeking a declaration that the Quicken Loans’ practices violate the TCPA. He is also asking for an injunction prohibiting Quicken from using an automatic telephone dialing system or artificial or prerecorded voice message to call numbers assigned to cellular telephones without the prior express permission of the called party.

The TCPA lawsuit is Christopher Legg v. Quicken Loans Inc., Case No. 0:14-cv-61116, in the U.S. District Court for the Southern District of Florida.

Understanding TCPA Violations

Did you know it’s against the law for a company to contact you on your cell phone without your permission, or to record your phone call without warning you first? The TCPA prohibits companies from secretly recording phone calls, from contacting people on their mobile phones by using an “automatic telephone dialing system” or using robo-calls with “an artificial or prerecorded voice,” or sending text messages without their prior express consent.

Violating the TCPA is a serious matter and can carry a $500 fine per violation. Cell phone subscribers who can prove the TCPA violation was intentional can sue for up to $1,500 every time a company unlawfully contacted them. Millions of dollars in TCPA class action lawsuit settlements have been awarded to consumers over the past few years, and the number of companies facing TCPA class action lawsuits continues to grow.

Join a Free TCPA Class Action Lawsuit Investigation

If you were contacted on your cell phone by a company via an unsolicited text message (text spam) or prerecorded voice message (robocall), you may be eligible for compensation under the Telephone Consumer Protection Act. Learn more and see if you qualify for a legal claim at the Text Message Spam, Unwanted Cell Phone Calls TCPA Class Action Lawsuit Settlement Investigation.