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SunRun Deceptive Marketing Class Action Lawsuit
By Matt O’Donnell
SunRun Inc. has been hit with a class action lawsuit alleging the San-Francisco-based solar energy company deceived consumers into leasing SunRun solar panels by making misleading claims about their cost savings and about the increasing costs of electricity.
Plaintiff Shaw Reed alleges in the SunRun class action lawsuit that the company misled consumers into believing they could save money on “rising electricity costs” by using SunRun solar panels despite the fact that the energy prices at Southern California Edison began dipping or plateauing after 2008.
“The central premise of SunRun’s uniform marketing campaign is that increases in electricity prices will result in cost savings by installing the SunRun Solar system,” Reed says in the SunRun class action lawsuit. “But SunRun deceptively states with certainty something that is inherently unknowable.”
Reed further alleges in the SunRun class action lawsuit that the company was operating without a business license from 2007 to February 2012. The class action lawsuit is seeking a refund on customer fees from contracts entered into before 2012.
The SunRun class action lawsuit also claims company agents misleadingly told consumers they could terminate their SunRun contracts if they move.
The SunRun class action lawsuit is brought on behalf of all persons and entities in the state of California who entered into a solar power contract with SunRun prior to February 2012. It is also seeking to represent a subclass of all Class Members who were told by SunRun that they could terminate their contracts without further obligation if they moved.
The SunRun Class Action Lawsuit case is Shawn Reed v. SunRun Inc., Case No. BC498002, Superior Court of the State of California, County of Los Angeles.
UPDATE 6/29/13: A federal judge has refused to dismiss the SunRun Deceptive Marketing Class Action Lawsuit, allowing it to move forward.
Updated June 29th, 2013
All class action and lawsuit news updates are listed in the Lawsuit News section of Top Class Actions
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381 thoughts onSunRun Deceptive Marketing Class Action Lawsuit
I have been dealing with the same issue. The initial installation consisted of the solar panels, but they did not tell us that when the PG&E power went out, that the solar panels would not work. So we had them install an inverter, which has never worked. And whenever we lose power, PG&E kicks in and now we owe over $2500 to PG&E. Can we join the class action suit or is it too late?
SUNRUN has been one of my biggest regrets. As I am typing this I am waiting on a team from the Removal and reinstalling team. My home has been leaking on and off since 2019. Same exact locations. It has taken months to get them to agree to remove my panels without charging me the $6780 fee. They are the ones that damaged my roof. The installation should never have gone on a roof with this type of pitch with the material it has. My frustration is overwhelming at times. My production/ consumption is a complete joke. I honestly believe this company is very deceptive. The only way for me to produce enough is if I am once again swindled into another set of panels. What they do to us consumers should be considered criminal.
I am in the same situation.
Didn’t have any leaks until they installed..
Now my home owners insurance is canceling me unless my roof is repaired and I can’t afford the over $6000. They ar
So what is the Pitch On Your Roof..? Or do you know . Mind is 4/12.
The solar was installed in May. It was not connected until November due to a Sunrun error in failing to submit the correct documentation in a timely manner. We LOST 5 months of potential solar generation during the warmer sunny months that would have helped offset the winter months.
Plus we were told by Andrew Grose (the salesman) that we would get 2 months of no billing so there would be no overlap between Eversource and SunRun. What a lie.
Yes, I did get one complementary month several months back, but that was it. I am now double-billed by both companies (SunRun and Eversource) causing financial hardship (which defeats the entire point of installing solar to begin with).
To say I am unhappy with SunRun is an understatement. Given that the long connection delay was SunRun’s fault, I believe that SunRun should, in good conscience, offer us a minimum of 4-5 additional complimentary months in good faith until the sunny summer months can adequately do their job.
Sunrun installed my solar in 2022 and it’s been nothing but a headache and has never worked correctly. For almost all of 2023 I was waiting for parts and was told that they were on back order , all the while making my $250 loan payment and my full electric bill payment. They would promise a phone call or email and never received any communication. They would schedule appointments and not show or tell me that things were fixed when they weren’t. I thought it would be a good company to go with because it was through COSTCO but I was wrong. Nothing but a nightmare.
I am dealing with the same. This company needs to be investigated and shut down. This is sickeningly what they are doing. We need everyone to get lawyers to sue them. Please call me with all your complaints
They need to be shut down!
My mother was contacted by sun run in August of 21, a salesman named Frank convinced her that she would save a great deal of money by going solar. My mother passed away prior to it’s installation. I myself was contacted later by thee very same salesmen. He went on to convince me to purchase said system by telling me that my mother had already signed the contract and they were putting a lean on our home which he did . Before the install was even completed. And after he convinced me that according to the contract my mother signed they where entitled to the home.i told him I was on a very limited income and still he persisted that the only way I could save the home was to take on my mother’s debt. He gave me his word I would only be paying under $265 .00 pr. Month and during the summer my electric bill was around $4 to $500 a month. He spoke of all I would save. And went so far as to tell me they would reimburse me of anything over. I’ve still got all the e-mails and physical proof of the threats.I never even got the papers to file for my rebate from the government and my bill has increased to well over $300.00 a month. I would like them to get there’s too.
They came to my house and took advantage of my Daughter who is mentally Challenge. They talked her into putting panels up on my house.When there already were significant amount of panels up there they had no reason to come and talk my daughter into it when she is not able to make those decisions. I was not able to make those decisions either because I’m suffering from Long-term.
Covid memory loss. The man kept on 16 that my sister at panels.He said they were free and there would be no problem.Well, that’s not the case.He got paid as an independent for going around.Trying to get people to put panels up.You can take advantage of the mentally challenged
Contact state Attorney General
I have similar issues with Sun Run and Mosaic the lending company. I have been paying for solar panels that are not connected for 4 years now. I contacted them several and they simply didn’t show up. We pay Edison and for the solar panels that are not connected.
Deceptive Narketing practices and nothing but problems since installation
Am I entitled to compensation against SunRun
This lawsuit was in 2013. I can not find the current status – was it settled, is it still active, has it been dismissed, etc. From my experience, SUNRUN is mis-managed. There is no consistent company policy. One department does not know what another department is promising or doing. I did not want to take over this lease when we bought the house but am stuck with it and extremely unhappy. It is not performing and depending on who answers the phone, the response is either surly or uninformed. Any insights how to deal with SUNRUN would be greatly appreciated.
I think we should put a petition against Sunrun I was told my electricity bills will greater than what I was paying back then in 2018 but since they came and installed those panels I never see any difference with or without they’re service