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Charter Communications Inc. and Spectrum Management Holding Company LLC, formerly known as Time Warner Cable, are facing a class action lawsuit that accuses both companies of misleading consumers into believing that they could “deliver internet service at speeds and with access that they knew they could not deliver.”
Plaintiff Elizabeth Hart and Le’Roy Roberson file this class action complaint alleging that they were, “harmed by defendants’ false representation and other wrongful business practices.”
Hart and Roberson are both California residents who say they signed-up for Time Warner Cable years ago. TWC formerly provided internet and cable services to the residents of California before May 18, 2016.
However, “on May 18, 2016, as part of a series of corporate transactions that resulted in Charter Communications, Inc. (Charter) merging with TWC and continuing to operate its business, TWC merged with and into Spectrum Management Holding Company,” the class action explains.
Spectrum and Charter continue to provide cable and internet services to customers under the name, “Time Warner Cable.”
According to the class action complaint, the defendants promised an advertised and specific internet speed but failed to deliver on that promise. Hart says she tried to change her internet service provider but was told that her only option was Time Warner Cable or Spectrum.
Roberson says he paid for an internet speed of 300 mbps, which he believed to be the highest allowable internet speed, but it continuously never reached anywhere close to that speed. Roberson claims that “when defendants’ personnel came to his home to test his internet speed on multiple occasions the speeds never registered above 130 mbps, far below what he was paying for.”
The plaintiffs’ complaint states that, the defendants knew that the internet speed request could not be delivered upon as they had already, “leased to many consumers older- generation modems and wireless routers that were incapable of supporting the promised internet speeds.”
Accordingly, a proper network and infrastructure was not set up to allow new consumers with newer modems and wireless routers to obtain the promised internet speed, the lawsuit states.
The defendants’ misrepresentation has been deemed fraudulent by the plaintiffs and as such, unlawful, unfair, and deceitful. The wired and Wi-Fi internet speeds are often far below what was being promised. What the defendants had moreover continued to do, was to “advertise that their wireless internet services supported the same speeds as wired connections that are not hampered by modem and wireless router capabilities and network limitations.”
Charter Communications and Spectrum are alleged to be in violation of: 1) The Lanham Act, 2) California’s False Advertising Law, 3) California’s Automatic Purchase Renewals Law, 4) California’s Consumers Legal Remedies Act, and 5) California’s Unfair Competition Law.
The plaintiffs are represented by Jamin S. Soderstrom of Soderstrom Law PC; and Douglas L. Mahaffey of Mahaffey Law Group PC.
The Charter, Spectrum Internet Speed Class Action Lawsuit is Elizabeth Hart and Le’Roy Roberson v. Charter Communications Inc., et al., Case No. 8:17-CV-00556, in the U.S. District Court for the Central District of California.
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403 thoughts onSpectrum Class Action Says Internet Speeds Are Falsely Advertised
I have been with spectrum your years and They have throttled my internet speeds on site. I literally saw the tech hiting the buttun. My internet speeds have never been as advertised. Pleas add me.
I have researched that these chronic slowdowns and internet issues are refered to as ” ISP Throttling” or “Internet Throttling”.
add me Aliciasandelier@gmail.com
I have a bundle which was $119.00 a month. I was told the price will never change. Past 3 yrs its been $285.00 and its only me 1bed apt. i live alone cable,internet & house phone. 1 room. just this year 2022 it went down to $238.00 And Im SSI.they only want their money, they dont care about their customers andthe only other serice is Direct tv & they are worst than Spectrum so Im stuck. But $119.00 to almost $300 is rediculous. FRAUDULANT IF YOU ASK ME. PLYS MY INTERNET SPEED HAS NEVER BEEN FAST AND CONSTANTLY IS TRYING TO CONBECT WHEN ALL THE EQUIPMENT IS NEXT TO EACHOTHER. AND WHEN ELECTRIC GOES OUT I HAVE NO WAY TO CALL 911. THEY LIE AND CHARGE FOR BATTERIES ITS BULLSHIT
This is my second time trying to contact a lawyer about this lawsuit. I am and have been a customer of spectrum and I am absolutely disgusted and frustrated with how much money I am being charged for absolutely getting nothing like they promised. My wi-fi constantly drops and my internet speeds are pathetic. I have changed my plan 3 times paying MORE money for what spectrum promises faster speeds and better connections . My internet and wifi speeds and connectivity never changed. A spectrum technician admitted that Spectrum lies and wants you to be fooled thinking you can get better services if “YOU UPGRADE YOUR SERVICE PLAN” “GAURANTEED” The technician than gave me websites that I can look at with other offers..EX: to buy wifi routers and boosters instead of paying for nothing. Please contact me asap concerning this matter Thank You for your attention
I just used the speed test in Spectrum’s website. I am getting 49.1 Mbps upload speed and 11.5 Mbps download speed. That’s NOT 100 Mbps that Spectrum promises. Please add me.
I have been paying $69.99 for 100 mbp speed for the past 5+ years, and the fastest speed I get is 57 mbp. I called Spectrum about the speed issue and the tech person asked me who did I use to check my internet speed. I mentioned that I have been using
Speedtest.net and Ookla speed test. He told me to use Spectrum Internet Speed test as that gives the correct speed amount that I am getting. WHAT A JOLK!!! I did a speed test in the a.m., afternoon, early evening, and late pm., at all 3 speed test links.
All 3 gave similar speed test amounts of either 53.45 mbp up to 56.83 mbp. THAT’S ALMOST HALF OF WHAT I PAY FOR! My bill should reflect the speed I am actually getting. At $69.99 per 100 mbp, that amounts to 0.699 per mbp. Since I get at at times, close to 57 mbp, I used that amount times 0.699 which comes to $39 per month. So as far as I am concerned, Spectrum owes me $30 per month, for more than 5 years!!! I want to sue the heck out of Spectrum! Sign me up!
I have buffing at 2:am with my wifi service hate it but what can you do!
I’ve had all of the above issues as well. Please add me..
I would like to participate in the charter high internet class action lawsuit.
I would like to join the lawsuit.