Service Plan Fee Covers Few Comcast Repairs, According to Customers

Comcast repairs are not meeting customers’ expectations after they have paid for a Comcast Service Plan, consumers say.

Comcast is facing several lawsuits because customers pay a monthly fee for a service plan that they say covers virtually nothing.

Since at least August 2011, Comcast of Missouri has sold service plans to customers who were told the wiring inside their homes was covered by the plan. Not true, according to several customers.

Washington State Attorney General Accuses Comcast Repairs of Deception

Washington Attorney General Bob Ferguson recently sought more than $100 million from Comcast to compensate for a variety of unscrupulous maneuvers the company has made on more than a million customers.

Ferguson alleges Comcast committed 1.8 million violations of Washington’s Consumer Protection Act by deceptively marketing its protection plan, charging improper service fees and putting customers through undue credit checks.

From January 2013 through July 2015, Comcast customers paid $41.6 million dollars for service plans that covered only $5 million in Comcast repairs.

The lawsuit alleges that Comcast made a $36.6 million profit obtained in great part by deceptive advertising.

Missouri’s Comcast Service Plan Allegedly Worthless

For $4.99 a month, customers in Missouri could purchase the Comcast Service Plan that was marketed as a way for customers to avoid having to pay for service calls.

The Comcast Service Plan included the following coverage as stated in an online description published from January 2011 through mid-June 2016:

• Unlimited covered service calls with no contracts.
• Troubleshooting and diagnosis of XFINITY home service problems.
• Replacement and repair of defective customer inside wiring.
• Replacement and repair of cable jumpers, cable connectors, splitters and phone jacks due to normal wear and tear.
• Service calls due to customer education or customer owned equipment connected to your XFINITY services.
• Confidence that if there is a problem with any XFINITY service, Comcast will take care of it without charging a service fee.

These coverages were detailed on the phone by Comcast sales representatives and in email communications as well.

A look at the fine print says that “inside wiring” is “wiring within the point just on your side of the terminating equipment or box located at or about twelve (12) inches outside of your unit or residence and extending to the individual phone jacks and cable and internet outlets and extensions in your home.”

Covered Comcast repairs are questionable, according to consumers. Any wiring that is concealed within a wall is not covered. Any equipment that belongs to a customer such as a TV, DVD player, surround sound, etc. is not covered, either.

Because Comcast’s Customer Guarantee covers repairs to Comcast hardware or related wiring outside of the home, these repairs are not covered by the Comcast Service Plan.

Customers argue that because of all the exclusions, the $4.99 monthly fee fails to cover any Comcast repairs.

If you are or have been a Comcast customer who paid a monthly service fee for Comcast repairs that ended up not being covered, you could be eligible for compensation through a class action lawsuit.

Join a Free Comcast Service Plan Class Action Lawsuit Investigation

If you purchased the Comcast Service Protection Plan expecting that it would cover wiring repairs or service calls that weren’t actually covered by the program, you may be entitled to compensation. It’s absolutely free to participate, so act now!

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