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Samsung Electronics Benchmarking Apps Class Action Overview:
- Who: Three Samsung smartphone customers are suing the electronics company.
- Why: The customers say Samsung cheats customers into thinking its devices are faster than they are by having them perform better when used with a “benchmarking app.”
- Where: The lawsuit was filed in a New Jersey federal court.
Samsung cheats the public to create a false perception of the speed and performance of its smartphones, falsely supporting a high price-point to the detriment of consumers, a new class action lawsuit alleges.
Plaintiffs Tracey Holland, Virginia Erb Marquis and Don Rowlett filed the class action lawsuit against Samsung Electronics America, Inc., and Samsung Electronics Co., Ltd. Mar. 11 in a New Jersey federal court, alleging violations of state and federal consumer laws.
The class action takes aim at Samsung smartphone models and versions of the S10, S20, S21 and S22 and versions designated as “FE,” “Ultra” and “Plus.”
The plaintiffs say that Samsung has programmed the smartphones to run at faster-than-normal speeds when they detect certain performance-measuring tools used by reviewers and consumers to test and compare the speed and performance of smartphones and tablets.
“Samsung’s deception is quite simple: in an effort to remain competitive, Samsung promises to deliver both better, faster performance and better, longer battery life,” the plaintiffs say. “However, knowing it cannot deliver as promised, Samsung intentionally programmed its Devices to cheat benchmark apps and to create false perceptions regarding the speed, performance and battery life of these Devices.”
Samsung Knows Consumers Use Benchmarking Apps to Compare Products
Samsung knows that publications and review sites regularly use benchmarking apps to review and evaluate new devices and compare those devices to competing or predecessor devices, the lawsuit states.
Samsung also knows that if it artificially boosts the performance of its devices when running benchmarking apps, reviewers and the public will falsely believe that the devices are similarly as fast in real-world situations, it says.
“In reality, the processors in the Devices run at a lower speed when the devices are performing real-world tasks instead of running benchmarking apps – otherwise, the Device’s battery life would be diminished and/or the device might overheat,” the class action lawsuit states.
The cheating of benchmarking apps allowed Samsung to sell its phones at a higher price point, according to the class action lawsuit.
The plaintiffs are looking to represent a class of nationwide consumers who purchased a Samsung device containing the alleged cheating app.
They are suing for fraud, unjust enrichment, violation of state consumer laws and breach of warranty and seeking certification of the class action, as well as fees, costs, damages and a jury trial.
In 2021, Samsung was hit with another class action lawsuit alleging it knowingly concealed a fault in its Galaxy S20 phone that caused the glass covering of its back camera to shatter with barely any impact.
Did you buy a Samsung phone thinking it would perform faster than it does? Let us know in the comments!
The plaintiff is represented by Christopher A. Seeger, David R. Buchanan and Christopher L. Ayers of Seeger Weiss LLP.
The Samsung Electronics Speed Cheating Class Action Lawsuit is Tracey Holland et al., v. Samsung Electronics America, Inc., et al., Case No. 2:22-cv-01348-JMV-AME, in the U.S. District Court District of New Jersey.
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1,513 thoughts onSamsung Class Action Alleges Company Falsely Represents Smartphone Speed
I have a Samsung galaxy S21 please add me to lawsuit.
Yes add me to list. This is aggravating as hell. I bought the s22 because my s8 screen broke. The s22 was supposed to be fast but the wifi and data connection sucks even when right next to router. Honestly, I feel my s8 was faster. What a waste of a lot of money, so pissed off…..
Add me please, im on my 2nd s22 ultra and the speaker went to crap again. Not even after a month.
Add me. I have an S20 FE.
Add me. I have the S20 and S7.Thanks.
Please add me. S21 ultra and it’s horribly slow.
My husband and I are victims of the security breach with Samsung matter of fact we are still being hacked and such our privacy has been invaded pics of my mothers funeral which is I had left of her his aunts funeral kids pics info I needed all gone this isn’t fair and I’m disabled please add me
I have both the note 10+ and SS22 ultra through att still paying them off. The s22 went down hill fast
Your gonna this PLEASE ADD ME! The reason why I called corporate and complained about this crappy phone Galaxy S20FE how SLOW and other issues. One of the corporate headquarters ppl sent me a cell phone booster for free! Hmmmm! I wonder why!! To keep my mouth shut that’s what I think. If you add me I hv the man’s name and email address from Verizon and the date I received it.
I have had my phone for 4 month months and it dies fast please add me
Add me please. I have the Ultra 22 and the battery life suuuuuucks. These phones cost too these type issues.much to be experiencing