Samsung class action lawsuit overview:
- Who: Two consumers filed a class action lawsuit against Samsung Electronics America Inc. and Samsung Semiconductor Inc.
- Why: They claim Samsung released a software update that rendered its Galaxy S22 smartphones inoperable.
- Where: The class action lawsuit was filed in New York federal court.
A new Samsung class action lawsuit alleges Samsung released a software update that rendered its Galaxy S22 smartphones inoperable or “bricked.”
Plaintiffs Nadia Ramnath and Michael Guzman filed the class action complaint against Samsung Electronics America and Samsung Semiconductor on Jan. 27 in New York federal court, alleging violations of state and federal consumer laws.
According to the class action lawsuit, Samsung’s Galaxy S22 line of smartphones, including the S22, S22+ and S22 Ultra models, were rendered inoperable following a software update, causing significant financial and practical harm to consumers.
Ramnath and Guzman allege that Samsung failed to warn consumers about the risks associated with the update and refused to offer adequate remedies, leaving many with unusable Galaxy S22 devices.
Samsung released the One UI 6.1.1 update in October 2024, which was supposed to enhance the performance and features of the Galaxy S22 series, the lawsuit says. Instead, the update caused widespread device failures, including boot loops, crashes and data loss, rendering the phones unusable, the plaintiffs claim.
Samsung allegedly refused to repair or replace damaged phones
Ramnath and Guzman allege thousands of users reported issues immediately after the update, but Samsung did not issue a recall or offer free repairs, forcing many consumers to pay for costly repairs or replacements.
“Samsung’s conduct was aggravated by its refusal to offer a recall, refund or meaningful support despite widespread and immediate user complaints,” the Samsung class action lawsuit says.
The lawsuit alleges that Samsung knew or should have known about the defect before releasing the update, as similar issues had occurred with previous models. Despite this, the company continued to market the Galaxy S22 as a reliable, high-performance device, the plaintiffs say.
Ramnath and Guzman want to represent anyone in the United States who bought a Samsung Galaxy S22, S22+ or S22 Ultra within the past four years.
They are suing for breach of express and implied warranty, negligent misrepresentation, unjust enrichment and violations of New York’s consumer protection laws.
The plaintiffs are seeking certification of the class action, damages, restitution, disgorgement of profits and injunctive relief to prevent future harm.
Earlier this year, Samsung Electronics America was hit with allegations it illegally tracks, stores and sells the viewing data of its Samsung TV owners without their knowledge or consent.
What do you think of the claims made in this Samsung class action lawsuit? Let us know in the comments.
The plaintiffs are represented by Blake Hunter Yagman of Schonbrun Seplow Harris Hoffman & Zeldes LLP.
The Samsung software update class action lawsuit is Ramnath, et al. v. Samsung Electronics America Inc., et al., Case No. 1:26-cv-00462, in the U.S. District Court for the Eastern District of New York.
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184 thoughts onSamsung class action alleges software update bricked Galaxy S22 smartphones
My spa business is run through my S22 Ultra. I started having trouble in January and February, but it started to get worse in 3-4 week in Feb. I changed the SIM card and then switched to eSim. I have lost a tremendous amount of business. Lost archives, lost photos. And it’s just getting worse. Spent hours and hours everyday trying to solve the issue. Verizon wanted me to just upgrade to S26 Ultra and I was furious as my Samsung S22 Ultra is still under warranty. ATT offered free upgrade if I give then an old phone. But in the middle of this past weekend I realized samsaun knew about this and did not let consumers know. This is so infuriating! All this time, I’m thinking it’s terrible Verizon data.
same thing happened to my s22 ultra updated on 3rd or 4th feb as soon as it turned on it started having issues and now all the date is gone idk some how it auto factory reset and its still not usable basically a brick