Consumers may receive a call from Romano’s Macaroni Grill customer service for a variety of reasons including reservation confirmation, pick up order details or satisfaction surveys. Although these calls are typical, California consumers may have had their privacy breached by the communication.

California consumers who received a call from a Romano’s Macaroni Grill customer service, but did not receive a call recording warning, may have had their calls recorded without consent.

Attorneys are investigating several businesses to see if they violated California call recording laws. Businesses involved in this investigation include American Airlines, British Airways, Cannondale Bicycle Corporation, Czech Airlines, Dermalogica, Fisher & Paykel, Harman Audio, Hunter Boots, JBL Audio, Malaysia Airlines, Romano’s Macaroni Grill and Tupperware.

In California, privacy is considered an inalienable right under the state’s constitution. This is supported by some of the strictest privacy laws in the country, including the California Invasion of Privacy Act. This law was passed in 1967 by legislators aiming to protect California citizens from breaches of privacy through technological means such as telephone calls.

The California Invasion of Privacy Act prohibits a variety of behaviors including “maliciously and without the consent of all parties to the communication, [intercepting], [receiving], or [assisting] in intercepting or receiving a communication” between cell phones, landline phones, and radio telephones.

Many businesses protect themselves from the law by including a warning at the beginning of the call that calls may be recorded. Because staying on the line after the warning is considered consenting to having your call recorded, this protects businesses from violating call recording laws. However, the lack of a warning before recording a call may be a violation of the California Invasion of Privacy Act.

When called out for violations of call recording laws such as the California Invasion of Privacy Act, some businesses claim that they were recording calls for non-nefarious purposes like customer service or employee training. However, the purpose of the recording doesn’t matter – recording calls without consent is a violation of California state law.

Consumers may be eligible to collect compensation under the California Invasion of Privacy Act if they were called by a Romano’s Macaroni Grill customer service number and not warned that their call was recorded. Under the law, plaintiffs who file lawsuits against offending businesses may be able to collect up to $5,000 per violation of the law.

These penalties can quickly add up against businesses, so they may choose to settle a California Invasion of Privacy Act lawsuit instead of continuing costly litigation and risking a verdict against them. This outcome also benefits plaintiffs since they also avoid the costs of litigation but still recover compensation for having their calls recorded without consent.

If you received a call from a Romano’s Macaroni Grill customer service number and were not warned that your call was recorded, you may be eligible to participate in a California call recording class action lawsuit investigation.