Mattress Firm Investigated for Alleged Unwanted Phone Calls

Mattress Firm is under investigation for allegedly making unwanted phone calls, violating the Telephone Consumer Protection Act (TCPA) and other federal privacy laws.

The mattress company that markets itself as dedicating itself to providing quality customer service may be violating the TCPA by sending unwanted phone calls. If these alleged TCPA violations are found to be true, Mattress Firm may owe between $500 to $1500 per unwanted phone call.

Mattress Firm sets itself out to be a quality mattress company, providing comfortable and quality bedding products to millions of customers. Mattress Firm has over 3,500 locations across 49 states, and is one of the most expansive companies in the United States.

Since its founding in 1986, Mattress Firm has become one of the largest mattress companies in America. The company provides a number of services to make itself more appealing to customers including:

• Three hour delivery windows
• Customers being able to schedule their delivery online
• Complete setup and removal of the mattress
• Swapping mattresses
• Low prices
• Money back guaranteed

Even with all these services, Mattress Firm and other companies cannot place unwanted phone calls without the consent of consumers. Under the TCPA, companies cannot use an automated dialing system to place unwanted phone calls or use automated voices to answer if the recipient answers the call.

Overview of TCPA Violations

The TCPA was enacted in 1991 to help protect consumers against persistent telemarketers and other solicitation calls. Under the TCPA, companies generally cannot use automated dialing equipment or prerecorded messages to contact consumers without prior consent. The act has since been updated to cover text messages and calls made to mobile phones.

In addition, the TCPA prevents companies from calling households at unreasonable hours and prevents companies from using emergency lines to place calls.

Automated dialing systems were often used by companies to randomly generate phone numbers to call, which later included generating cellphone numbers to text. But as mentioned before, the TCPA prohibits companies from using automated dialing systems and artificial voices (robocalls) to place unwanted phone calls. This means that if a consumer answers a call, the caller must be able to identify themselves and the company they represent.

Consumers who request that these calls stop must be added to the company’s own do-not-call list. Depending on whether or not the company is found to be in willful violation of the TCPA, each unwanted text or phone call fine could range between $500 to $1,500 per violation.

Even with the strict regulations of the TCPA, Mattress Firm and other companies may have still been allegedly sending unwanted phone calls and texts. A consultation with a knowledgeable TCPA attorney can help consumers determine whether they are eligible for compensation for these TCPA violations.

Join a Free TCPA Class Action Lawsuit Investigation

If you were contacted on your cell phone by a company via an unsolicited text message (text spam) or prerecorded voice message (robocall), you may be eligible for compensation under the Telephone Consumer Protection Act.

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