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L’Oreal customers have complained that the makeup brand’s pump bottles don’t allow them to get all of the foundation they paid for out of the bottle.
L’Oreal is a massive cosmetic company that owns countless luxury, professional, and drugstore beauty lines. Some brands owned by the company include: Kérastase, Redken, Lancôme, Kiehl’s, Clairsonic, Urban Decay, IT Cosmetics, Garnier, Maybelline, NYX Cosmetics, Essie, Vichy, Skinceuticals, and more. Between their numerous ventures, the company made a profit of €26.93 billion in 2018 – roughly $29.86 billion USD.
Some L’Oreal customers argue that the brand’s makeup containers are equipped with a defective pump. The pump allegedly causes consumers to waste a significant amount of their product simply because they are unable to get it out of the container.
Several customers have complained in Amazon reviews of L’Oreal’s Visible Lift Serum Absolute Foundation. One consumer wrote that “[t]here is always makeup in the bottom of the bottle that will not pump out and you can’t unwind the top to get it out a different way.”
Another customer remarked that the “stupid” pump design and unused product seemed wasteful. One reviewer noted that, after the pump finished dispensing product, they were able to get the top off and found enough foundation to last them at least several days. Some consumers reportedly have to use a hammer to get the bottle open and retrieve the last of the foundation.
“Seems they would come up with a better pump to utilize all the makeup,” one customer wrote.
Consumers have left similar reviews on L’Oreal’s website. On the Visible Lift Serum Absolute Foundation page, one consumer wrote:
“I love the product but hate the packaging. When you pay for a whole bottle of makeup but cannot get all of it out of the container, then, you are wasting money. I complained about this before and they were kind enough to send me a replacement but this one isn’t any better. When it gets down to about a half an inch left of makeup at the bottom, it will not pump any more out. It is truly a waste of money.”
The problem reportedly affects more than just the Visible Lift Serum Absolute Foundation. The same pump is allegedly used in the L’Oreal Age Perfect Eye Renewal Eye Cream, L’Oreal Revitalift Bright Reveal Brightening Day Moisturizer, Maybelline Superstay Better Skin Skin-Transforming Foundation, Revlon Photoready Airbrush Effect Foundation, Revlon Photoready Perfecting Primer, Dior Diorskin Nude Foundation, and other products.
If L’Oreal customers are not getting the product they paid for, they may be able to take legal action for misleading actions. A class action lawsuit against L’Oreal argued that the company equipped their products with defective pumps and sealed the bottles so that consumers couldn’t even open them to scrape the remaining product out. Due to these factors, consumer allegedly paid for product that they had no way of accessing.
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20 thoughts onL’Oreal Customers Say Makeup Bottles Waste Too Much Product
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For right now how do you get the top off?
Take a butter knife (not a sharp knife) and pry it off. Be careful because it is not easy and half the time you end up with makeup everywhere. I leave it off because it is so hard to pry it off. It usually lasts me another two weeks.
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I have NUMEROUS left over bottles of L’Oreal Visible Lift Foundation with a good portion of product left at the bottom of the bottle. PLEASE add me!
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I have definitely had this problem with Visible Lift Serum Absolute Foundation. It is incredibly frustrating to pay for a full bottle but the pump will not allow you to use about 1/2 – 1/3 of the make-up. Please add me.
I swear, some of these lawsuits and investigations are so nit-picky. What do u want them to do put all there foundations in jars so everytime you open the top and expose it to light and air the product quality and spf potency degrades and then sue over that too? Ugh
I’ve used Loreal makeup for years and never had an issue with waste. Ive started out with Mattique Liquid foundation in the early 90’s, then onto Feel Perfecte Liquid foundation in late 90’s-early 2000’s then onto Traslucide liquid foundation in early 2000’s all of which were in non pump bottles then mid 2000’s I used visible lift serum inside liquid makeup which is pretty thick and with a pump had no issue and when in the rare instance that I got to the last pump before I bought another bottle I opened up the top to scrape the tiny bit that was left out with a q-tip. This is makeup yall not water. So a pump isn’t going to pump out every single drop of makeup. A pump keeps the makeup pure and the spf and other skin nutrients fresh until use unlike jar makeup like they use to use in the 80’s and early 90’s where the second the jar is opened the quality starts to degrade even when the top is put back on.
Lawsuits shouldn’t begin based on a cpl negative reviews on amazon
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