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A California woman says LG needs to take responsibility for defective ice and temperature control systems in its LG refrigerators.
Plaintiff Cynthia Kao says the ice-making system and cooling control system in her LG refrigerator both fail to do what they’re supposed to. Defects in these systems cause food to spoil and ice to melt and leak, she alleges.
She is holding defendant LG Electronics USA Inc. responsible for fixing these alleged defects in accordance with the LG refrigerator warranty, on her own behalf and that of proposed Class Members.
Kao says that in September 2014, she bought an LG refrigerator, model number LFX31945ST.
She says she bought that particular refrigerator in part because of two features: the Slim SpacePlus ice system, which opened up more storage space inside the refrigerator by putting the ice maker components inside the refrigerator door; and the Smart Cooling Plus system, which would provide temperature and humidity control in different zones within the fridge, each of which was purportedly optimized to keep a particular type of food fresh.
Within a year of purchasing her LG refrigerator, Kao says, it began to show various error messages. Sometimes it would simply stop working, she says. To fix this problem, an LG representative allegedly told her to restart the refrigerator’s computer by unplugging the refrigerator for 15 minutes.
Sometimes, Kao claims, she had to go through this unplugging cycle several times in a row to reset the refrigerator. Meanwhile, she says, the ice system inside the refrigerator door shut down, and ice melted and leaked onto her kitchen floor.
On other occasions, Kao says, the ice system would clog with ice, causing it to stop working. Kao says an LG representative told her she would have to empty the ice tray once a day to prevent the system from clogging.
The Smart Cooling Plus system also failed to perform as advertised, according to Kao’s LG refrigerator class action lawsuit. She says the Smart Cooling Plus system failed to properly cool her food while the refrigerator was showing error messages, causing the food to spoil.
Other LG refrigerator owners have reported similar problems, Kao says. She quotes complaints found on LG’s website and on Amazon in which owners report ice makers jammed full of ice or allowed ice to melt. Others report their refrigerator or freezer fails to maintain the right temperature, causing food to spoil.
Replacing components of the refrigerator’s computer failed to fix the problem, according to some of these owners.
Kao proposes to represent six different plaintiff Classes, generally covering persons in the U.S. who purchased an LG refrigerator with either a Slim SpacePlus ice system or a Smart Cooling Plus System within the four years prior to the filing of her LG refrigerator class action lawsuit.
She seeks an award of compensatory, punitive and statutory damages, restitution, court costs and attorneys’ fees, plus an order barring LG from continuing the allegedly unlawful conduct complained of.
Kao is represented by attorneys Robert W. Thompson, Kathleen M. Hartman and Jimmy T. Nguyen of Callahan Thompson Sherman & Caudill LLP.
The LG Refrigerator Defective Ice and Temperature Systems Class Action Lawsuit is Cynthia Kao v. LG Electronics USA, Case No. 8:17-cv-01181, in the U.S. District Court for the Central District of California.
UPDATE: The LG Refrigerator Defective Ice and Temperature Systems Class Action Lawsuit was voluntarily dismissed on May 9, 2018.
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150 thoughts onLG Class Action Says Refrigerator’s Cooling System is Defective
I purchased my LG in 2014, and I have problems with my ice maker. I want to be part of this lawsuit.
Same here, ice cream keeps melting making a total mess!
Nothing but problems with my LG!
Had the same problem with the LG refrigerator I purchased. Ice would melt and freeze along the ice container perimeter and sometimes melt and drip. Repairmen were repeatedly called and after not being able to solve the problem, they called the higher-ups for LG. Hearing the repairman’s end of the conversation, he said, “I am not sure what I should tell the customer.” When he got off the phone, I asked him what he was referring to and he said the LG representative told him to tell me that I live in a humid area and it was something I would just have to “learn to live with.” Not me! I told the repairman that there was no warning sign posted at the place of purchase that this refrigerator wasn’t a good choice for a humid location. I continued to call for a repairman to return almost on a weekly basis since it was still under warranty and I was determined to invoke the replacement warranty. After almost a year and a half, they acquiesced and agreed to a replacement refrigerator. I was given an “allotment” amount which equated to the cost of this refrigerator originally. The only refrigerator in the store that fit my space requirements as well as the allotment was another LG. I stupidly thought the problem with the first one was a fluke and went with the LG again. I now have one that the ice function constantly malfunctions and freezes up. The only way to resolve it is remove the ice bucket, empty it totally and put the bucket back in. What a mess.
My LG refrigerator has been a nightmare due to the ice maker issues.
Had the exact same problem…had it fixed twice by home depot when it was under warranty and now we just gave up on the ice maker since it’s no longer working.
Nightmare all over again and again. Finally dumped it for peace of mind.
We have had numerous problems with ours
I have exact same problem with my LXFC24726 purchased in 2015. Another LG certified technician just came and perform the fourth fix but didn’t do anything because he didn’t know what to do. But they wouldn’t report it’s not fixable, either. My guess is these third party certified technicians need to take some sort of responsibility if they claim the unit is not repairable. So it becomes a ridiculous loop. Not fixed, but no unrepairable report and LG won’t take any further action except rescheduling another technician. I truly believe it’s a trick they are playing for consumers to give up. Really need help on opening this class action.
Same problem they refused to fix it the 3rd time wanted me to pay for it. Broke 3-4x in 3 years
Have the rxact same problem with my LG fridge.
I want to have this exact same problem.